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Property Consultant Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Self-motivated individual seeking a position in upper-level management. Possesses a strong background in customer service, organizational and communication skills. Known for ability to multi-task at several duties and maintain excellent standards for each property managed.

Skills
  • Detail-oriented
  • Conflict Resolution
  • Business operations
  • Goal driven
  • Service-oriented mindset
  • Strong written and verbal communication skills
  • Customer service
  • Maintenance Knowledge
  • Problem solving ability
Work History
Homeowner Liaison , 10/2020 to Current
Abm Ghent, KY,
  • Department Head of Owner Relations
  • In charge of onboarding new homes and soliciting new properties to contract with Miss Kitty's and Pure Rockport vacation rental management services
  • Successfully onboarded 36 homes to date and broke company record
  • Performed numerous walk-throughs on new homes to make sure home is guest-ready; if homes were not ready, made recommendations homeowners and vendors could work with
  • Responsible for following up with departments for outstanding issues homeowners would bring to company's attention
  • In charge of concierge duties including coordinating guest experiences and guest requests
  • Maintained and established long-lasting relationships with homeowners for over 150 homes
  • Increased homeowner satisfaction by following up quickly and answering to their needs appropriately
  • Made recommendations for homeowners to increase rent-ability for their homes, such as new interior/ exterior updates, appliance changes, and adding amenities
  • Created SOP's for onboarding and offboarding processes
  • Coordinated work orders and owner requests with corresponding maintenance and housekeeping departments
  • Responded to and followed up on negative guest reviews
  • Utilized software to run reports to make suggestions for rate increases and decreases for each individual home
  • Organized and adapted a new filing system to safe-guard homeowner's personal information
  • Created quarterly newsletter and survey for homeowner satisfaction
  • Answered questions regarding statement and payment issues
Director, 04/2016 to 10/2020
Deloitte Rosslyn, MS,
  • Managed operations, events, marketing and sales for three inns/ bed and breakfasts near downtown San Antonio
  • Proficient knowledge in property management systems- 5 years' experience with Opera, Rezovation and ResNexus
  • Worked everyday with third party booking platforms, such as Expedia sites, AirBNB, and Booking.com
  • In charge of concierge duties including coordinating guest experiences and guest requests
  • Maintained relationship with prospective brides and event hosts to plan and coordinate their events or weddings at O'Casey's Boutique Inn and Bonner Gardens Bed & Breakfast
  • Attended wedding trade shows
  • Established rate pricing based on comparative values and research within the market
  • Effectively managed housekeeping and maintenance requests at three properties: O'Casey's Boutique Inn, Agarita Place and Bonner Gardens Bed & Breakfast
  • Updated inventory and ordered supplies as needed
  • Trained innkeepers to keep up-to-date on latest sanitizing protocols
  • Developed websites for O'Casey's Boutique Inn, Bonner Gardens Bed & Breakfast, and Agarita Place
  • Managed Google Ads and social media for all three inns; gained excess of 5000 followers for 3 properties to date
  • Attention to detail- very passionate about making sure every guest has a consistent experience from check in to check out
  • Established standard operating procedures for keeping all common areas and guest rooms in top condition
  • Hired, trained and terminated cleaning and event staff as needed
  • Responded to all guest reviews and initiates action to comments if needed
  • Determined future occupancy in order to schedule innkeepers appropriately
  • Closely worked with vendors to maintain properties, such as: pest eradication, keeping up to date with fire extinguishers, maintaining the pool and more
  • Responsible for taking calls 24/7 to make sure all overnight guests are taken care of; also inputs new reservation bookings and answers reservation inquiries from direct bookings and Online Travel Agencies
  • Utilized old and new trends in hospitality marketplaces to create solutions and refine business strategies
  • Collaborated closely with investor/owner to establish budget, ensure profitability and efficiency for all three properties
  • Analyzed business needs while soliciting customer feedback for process improvements
  • Consistently maintained monthly occupancy of 70% or higher with an ADR of $109 despite being in a low traffic neighborhood
Manager, 02/2015 to 08/2016
Inn At Craig Place City, STATE,
  • Managed number one bed and breakfast in San Antonio (Trip Advisor) and number one elopement venue in Texas (via Intimate Weddings)
  • Responsible for hiring, scheduling and training new innkeepers, cooks and wedding staff as needed
  • Cleaned rooms as needed
  • Ordered and shopped for supplies as needed
  • Cross-trained existing employees in order to maximize team performance
  • Cooked and quality-checked three course gourmet breakfast
  • Booked and coordinated all weddings and elopements, including working with cake vendor and minister
  • Re-designed wedding packages to fit current tastes and delivered a more customizable experience for new couples
  • Ensured rooms were kept up to superior Texas Bed and Breakfast Association's standards
  • Answered all reservation calls and guest inquiries, processed credit card payments, and was on-call after hours for overnight guests
  • Checked in all guests and gave them tour of property
  • Respond to guest reviews and initiate action if needed
  • Created new menu items for long-term guests
  • Worked closely with owners to make sure their standards were met
H-E-B/ Central Market, 08/2012 to 02/2015
Florist City, STATE,
  • In charge of creating custom arrangements for individuals
  • Processed deliveries and merchandised fresh-flower product
  • Filled displays and assisted customers with questions
  • Kept a clean and well-maintained department and workspace
  • Answered phone
  • Built arrangements off-site for high-end customers
  • Ordered new product and forecasted sales to determine which product would be needed
  • Achieved monthly sales targets
  • Generated over $100,000 in floral sales in three days (Valentines 2013) and broke store record
Education
Bachelor of Arts: Psychology, Expected in 12/2012
to
The University of Texas At San Antonio - San Antonio, TX
GPA:

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Resume Overview

School Attended
  • The University of Texas At San Antonio
Job Titles Held:
  • Homeowner Liaison
  • Director
  • Manager
  • H-E-B/ Central Market
Degrees
  • Bachelor of Arts

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