First-class team member with strong sales and delivery performance. Safe, cautious and observant at all times to avoid accidents or incidents. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads and prospects and resolving customer issues. Determined and reliable with top-notch customer service skills. Proficient in selling company products to customers and adept at maintaining deep connections to drive growth. Offering 20-years in customer service, with a superior work ethic and courteous demeanor.
Skills
Route planning
Business transactions
Safe vehicle operation
Communications
Business operations
Team building
Operational improvement
Merchandise sales
Needs assessment
Product promotions
Relationship development
Problem resolution
Customer service
Heavy equipment
Work History
Propane Delivery Driver, 08/2013 to Current Shipley Energy – Manheim, PA,
Brought in $180,000+ per year in revenue by actively promoting our product and service throughout route.
Represented wide range of products, including Propane, Stove installation and maintenance, and Fuel for farm and home use.
Explained fuel options by giving details about pricing and choices with customers.
Communicated regularly with supervisor for delivery route details and changes.
Documented sales by recording order information in Microsoft.
Sold 50% more propane than coworkers by understanding customer desires and promoting appealing options.
Maintained positive relationships with customers by getting to know them and understand their individual needs.
Handled customer concerns and issues effectively by taking immediate action.
Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Immediately addressed problems with customers to promote speedy resolution.
Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
Implemented policies and procedures across warehouse and shipping platforms.
Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
Sanitation Driver, 03/2002 to 08/2013 City Of Midland, Tx – Midland, TX,
Operated all types of heavy equipment (ie. forklift, backhoe, etc), and different sized trucks.
Performed daily pre-trip inspections.
Completed preventive maintenance checks and troubleshot issues.
Followed routes closely and maintained tight schedules.
Operated a variety of trucks according to company rules and road regulations.
Used radio and cellular devices to communicate with dispatch.
Navigated designated routes safely during hazardous weather conditions
Communicated with supervisor regarding unsafe sites, delays, accidents and breakdowns.
Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
Adjusted machinery and notified supervisors of malfunctions.
Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
Routinely assessed equipment for damage, wear, battery life and fluid levels.
Coordinated team member movements based on current needs, avoiding safety concerns or delays.
Sawmill Worker, 07/1986 to 03/2002 Boise Cascade – City, STATE,
Monitored processes and made adjustments to maintain product specifications and production volume.
Worked closely with all departments to ensure smooth transitions between stages of production
Checked operational safety of assigned mill equipment to report any quality or maintenance problems or issues to supervisor.
Assessed equipment operating reliability and performed routine repairs, adjustments and malfunction troubleshooting.
Monitored machines and made appropriate adjustments for speed control and wood feeds, which boosted production of quality lumber products.
Maximized efficiency by removing safety hazards and debris from work areas.
Trained newly hired employees on machine operations and control set ups and explained all safety procedures to prevent injuries.
Inspected equipment before, during and after shifts to initiate fixes for any issues that could delay projects.
Followed strict safety guidelines regarding all equipment.
Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Developed team communications and information for safety meetings.
Education
High School Diploma: , Expected in Blue Mountain Community College - Pendleton, OR GPA:
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