Project Controls Specialist resume example with 17 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Scheduling and calendar management.
Data entry
Accounts payable and receivable
Communications
Invoice generation
Report writing
Planning and coordination
MS Office
Customer service
Education and Training
Universidad AmericanaSan Jose, Costa Rica , Expected in ā ā:English Education - GPA:
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Managing client correspondence, payment scheduling, record tracking and data communications.
Managing client correspondence, record tracking and data communications in database and case management software.
Mitigated regulatory risks by guaranteeing program requirements adhered to PMO's compliance standards.
Planned scheduling, cost control and project meetings for 7-12 engineers, program/project managers and stakeholders on a weekly and monthly basis and coordinated availability of conference rooms.
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Established membership loyalty, executing flawless customer retail account management.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Improved service quality and increased sales by developing strong knowledge of company's products and services.
Set up and activated customer accounts to maintain QA satisfaction levels.
Contacted customers about potential service upgrades, new services and account changes.
Assisted approximately 50-80 customers each day with available balance, ACH balance transfers, rewards, purchases and other questions.
Increased customer satisfaction ratings 90% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Trained 10-15 new employees every 6 months in procedures and policies in order to maximize team performance.
Achieved top satisfaction, retention and referral rankings on consistent basis.
Answered 10+ inbound calls per day and directed to designated individuals or departments.
Answered 30 daily phone calls to resolve customer's unauthorized transactions, approval of purchases, funds transfers, fraud and other issues efficiently.
Documented conversations with customers to track requests, problems and solutions.
Provided excellent services for customers by following up on issues.
Updated systems with order specifics and customer details, preferences and billing information.
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Mentored junior team members and managed employee relationships.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Evaluated customer account information to assess current issues and determine potential solutions.
Evaluated benefits for each caller to determine service needs and address concerns.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Cross-trained on collections and sale roles in order to provide skilled back-up for customer-service teams.
Upheld privacy and security requirements established by PII regulatory agencies.
Processed customer account changes, using multiple systems.
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