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Project Controls Specialist Resume Example

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PROJECT CONTROLS SPECIALIST
Summary
Skills
  • Scheduling and calendar management.
  • Data entry
  • Accounts payable and receivable
  • Communications
  • Invoice generation
  • Report writing
  • Planning and coordination
  • MS Office
  • Customer service
Experience
Project Controls Specialist, Arcadis International, November 2019-May 2020Charlotte , NC
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Managing client correspondence, payment scheduling, record tracking and data communications.
  • Managing client correspondence, record tracking and data communications in database and case management software.
  • Mitigated regulatory risks by guaranteeing program requirements adhered to PMO's compliance standards.
  • Planned scheduling, cost control and project meetings for 7-12 engineers, program/project managers and stakeholders on a weekly and monthly basis and coordinated availability of conference rooms.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Project Administrator, Labcorp, July 2017-November 2019Renton , WA
  • Collaborated with Project Management team to develop engineering project, resulting in process safety solution for .gas and oil industry
  • Sustained safety protocols and budget controls by maintaining proper and cost-effective equipment and materials usage.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Defined project deliverables and monitored status of tasks.
  • Scheduled staff and subcontractors, ensuring that each shift had adequate coverage so that jobs could be completed on time.
Customer Service Representative, Mercantile Bank Corporation, October 2011-June 2017Alma , MI
  • Assisted approximately 60 customers each day with Dental and Medical insurance claims and general questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld privacy and security requirements established by HIPAA regulatory agencies.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Trained 3-4 new employees every time business required, in procedures and policies in order to maximize team performance.
  • Worked with Managers and Team leaders to develop customer service improvement initiatives.
  • Exceeded company productivity standards 80% on consistent basis.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered customer questions and addressed concerns, resulting in 70% reduction in complaint calls.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered 20 inbound calls per day and directed to designated individuals or departments.
  • Interviewed customers regarding insurance coverage issues and reported feedback to management team.
  • Translated services for 3-5 person team to serve Spanish-speaking customer needs.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Credit Card Customer Service Representative, Firstbank, February 2003-August 2011Arvada , CO
  • Established membership loyalty, executing flawless customer retail account management.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Assisted approximately 50-80 customers each day with available balance, ACH balance transfers, rewards, purchases and other questions.
  • Increased customer satisfaction ratings 90% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Trained 10-15 new employees every 6 months in procedures and policies in order to maximize team performance.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Answered 10+ inbound calls per day and directed to designated individuals or departments.
  • Answered 30 daily phone calls to resolve customer's unauthorized transactions, approval of purchases, funds transfers, fraud and other issues efficiently.
  • Documented conversations with customers to track requests, problems and solutions.
  • Provided excellent services for customers by following up on issues.
  • Updated systems with order specifics and customer details, preferences and billing information.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Mentored junior team members and managed employee relationships.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Cross-trained on collections and sale roles in order to provide skilled back-up for customer-service teams.
  • Upheld privacy and security requirements established by PII regulatory agencies.
  • Processed customer account changes, using multiple systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered customer questions and addressed concerns, resulting 55% reduction in complaint calls.
Education and Training
Some College (No Degree)English Education, Universidad Americana, City
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

75Average
Resume Strength
  • Completeness
  • Word choice
  • Strong summary

Resume Overview

School Attended

  • Universidad Americana

Job Titles Held:

  • Project Controls Specialist
  • Project Administrator
  • Customer Service Representative
  • Credit Card Customer Service Representative

Degrees

  • Some College (No Degree)

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