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Program Support Specialist Resume Example

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PROGRAM SUPPORT SPECIALIST
Skills
  • Project planning including developing project scopes, stakeholder assessments, project schedules and budgets
  • Financial management and accounting familiarity
  • Contract management
  • Advanced problem solving
  • Excellent oral and written communication
  • Teamwork
  • Record and file management
  • Adherence to policies and procedures
  • Research abilities
  • Meetings, travel, and logistical arrangements
  • Customer service
Professional Summary

Successful Program Support Specialist with over 11 years experience managing projects and supporting program logistics for grant initiatives and non-profit organizations. Enjoy working independently and as part of a project team to achieve program goals and objectives. High attention to detail, industrious and dependable with excellent communication skills and a positive nature.

Work History
Program Support Specialist, 01/2015 to Current
Smithsonian Institution, National Museum of Natural History - Washington, DC, Westminster, CO
  • Manage progress toward project deliverables and timelines to achieve grant goals and benchmarks.
  • Develop documents and resources to support project objectives, enhance workflows, and improve project outcomes.
  • Conduct research, compile data, and prepare substantive reports for review by external funders and museum leadership.
  • Prepare invoices, reports, memos, letters, financial statements and other documents using word processing, spreadsheet, database, or presentation software.
  • Track expenses and reconcile accounts to maintain accurate, current, and compliant financial records for over 12 funds under purview. Prepare quarterly and annual budget reports.
  • Maintain excellent communication with customers and internal stakeholders to prepare contractual documents for procurement of goods and services.
  • Coordinate travel and logistics for employee and sponsored travel to local and international meetings and conferences.
Program Manager, 11/2013 to 06/2014
Earthwatch Institute - Boston, MA
  • Managed scientist recruitment and application process for over 100 field research proposals.
  • Reviewed budgets, logistics and performed risk assessments of potential research projects.
  • Collaborated with project leaders to assemble portfolio of marketing materials for successful promotion of new research projects.
  • Enhanced aspects of existing research programs to maximize mission impact.
  • Developed tools and reports that improved program efficiency.
  • Served as point of contact for external inquiries regarding field research program.
Program Assistant, 12/2009 to 07/2013
Smithsonian Institution, Encyclopedia Of Life - Washington, DC
  • Supported dynamic staff of seven in daily operations of EOL Secretariat including answering phones, ordering supplies, managing calendars, and arranging travel.
  • Coordinated EOL sanctioned meetings, events, and local and international conferences including agenda preparation, logistical arrangements and recording meeting minutes.
  • Monitored and reconciled EOL funds to inform quarterly financial reports.
  • Coordinated contracts and simplified acquisitions to satisfy programmatic activities.
  • Maintained excellent rapport with vendors and stakeholders.
  • Optimized search engine marketing campaigns to drive thousands of visitors to EOL site using AdWords online marketing tool.
  • Managed database of publications and prepared quarterly outreach reports for Executive Committee.
Education
Master of Arts: : Museum Studies, 05/2015Johns Hopkins University - Washington, DC
Bachelor of Science: : BiologyRadford University - Radford, VA
Accomplishments
  • Prepared and managed over 12 complex service contracts annually including communication with vendors, developing scopes of work and sole source justifications, review and approval of invoices.
  • Managed travel documents, receipts and accounting for extensive international field research projects with significant operating budgets.
  • Collaborated with team of seven in the development and launch of Smithsonian's Global Volcanism Program's Eruptions, Earthquakes, and Emissions web application.
  • Independently coordinated meeting arrangements, agendas, travel, and accommodations for over 80 international participants that convened for a workshop in Washington, DC. Prepared extensive workshop report that presented an action plan for Deep Carbon Observatory's leadership team.
  • Conducted project identification, stakeholder assessments, and partnership development for new research initiatives established by Earthwatch institute in Los Angeles, CA and Acadia National Park, ME.
  • Procured Google AdWords grant that resulted in award of $260K in-kind advertising for EOL program in addition to directing more than half a million visits to EOL website.
  • Coordinated logistics, travel, and agenda for 30 international participants to attend EOL meeting on remote island in Panama.
Certifications
  • Project Management in Development (PMD Pro)
  • Smithsonian Institution's Contracting Officer's Technical Representative, Level 2 (contracts over $100K)
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Resume Overview

Companies Worked For:

  • Smithsonian Institution, National Museum of Natural History
  • Earthwatch Institute
  • Smithsonian Institution, Encyclopedia Of Life

School Attended

  • Johns Hopkins University
  • Radford University

Job Titles Held:

  • Program Support Specialist
  • Program Manager
  • Program Assistant

Degrees

  • Master of Arts : : Museum Studies , 05/2015
    Bachelor of Science : : Biology

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