LiveCareer-Resume

program service director resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
OBJECTIVE: High-performing Healthcare Administrator with excellent leadership Skills. Twenty-eight years of healthcare experience in hospital medical office environments, and the criminal justice system.
Skills
  • Microsoft Word, Publisher, Excel, PowerPoint, Adobe Illustrator,
  • Adobe Photoshop, AS400, McKesson Electronic Health Systems,
  • Sovera Electronic Health Systems.
  • Adobe Illustrator, Organizational
  • Adobe Photoshop, Patient care
  • AS400, Patient privacy
  • Ask, Personnel
  • Brochures, Policies
  • Budgets, Policy development
  • Budget, Processes
  • Case management, Procurement
  • Charts, Producing
  • Consultation, Program design
  • Counseling, Programming
  • Criminal justice, Progress
  • Client, Promotion
  • Clients, Quality
  • Customer satisfaction, Quality
  • Customer support, Improvement
  • Delivery, Quality Assurance
  • Designing, Rehabilitation
  • Developmental Disabilities, Reporting
  • Documentation, Safety
  • Financial, Staffing
  • Internal audits, Statistics
  • Notes, Strategic
  • Director, Surveys
  • Management training, Technical support
  • Materials, Training programs
  • Meetings
  • Mental health
  • Excel
  • PowerPoint
  • Publisher
  • Microsoft Word
  • Works
  • Monitors
  • Negotiations
  • Nursing
  • Organizing
Experience
05/2017 to 10/2018
Program Service Director The Mentor Network Elk Grove, CA,
  • Ensures health and safety of residential and staff through development and enforcement of programmatic standards, guidelines, policies and procedures; reviews Incident Reports and makes changes in program design or staffing where needed.
  • Assures that reliable data on personal outcomes, organizational goals, and organizing principles are collected across all programs; oversees implementation of programs and strategies to facilitate personal outcomes and other quality enhancement initiatives.
  • Employs, directs and supervises management staff; evaluates management staff performance; makes recommendations for compensation, placement, promotion, transfer or termination; oversees other employment-related issues.
  • Leads staff in developing, designing, enacting and overseeing program and community activities for individuals based on expressed interests and choices within the framework of regulatory/ guidelines and best practices.
  • Within Developmental Disability Service guidelines, initiates, develops, interprets and applies specific policies and procedures related to program operations.
  • Serves as contact and resource for families, state/local officials, and staff providing expertise regarding programming in the area of Developmental Disabilities Services.
  • Develops ideas for staff and management training and works in conjunction with Florida Care Property to implement training programs.
  • Ensures quality by conducting program assessments, overseeing outcomes management system, participating in internal audits, producing surveys and developing action plans; evaluates programs to determine effectiveness, efficiency and utilization; develops plans including short and long-term goals for programming; leads policy development.
  • Plans, enacts, manages and monitors annual operating budget in conformity with funding source requirements; participates in quarterly budget review; may participate in negotiations with state governing officials concerning funding issues; reviews and approves requisitions, orders materials, equipment and supplies; provides reports to Medical Director/Director of Nursing as requested.
  • Responds to both internal and external reporting requirements.
  • Provides technical support to staff by demonstrating effective consumer training, communication, behavior management and other related techniques.
  • Performs other duties as assigned.
01/2017 to 05/2018
Director of Operation Adventist Healthcare Fort Washington, MD,
  • Liaise with superior to make decisions for operational activities and set strategic goals.
  • Plan and monitor the day-to-day running of business to ensure smooth progress and supervise staff from different departments and provide constructive feedback.
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
  • Manage procurement processes and coordinate material and resources allocation.
  • Oversee customer support processes and organize them to enhance customer satisfaction, review financial information and adjust operational budgets to promote profitability.
  • Revise and/or formulate policies and promote their implementation.
  • Manage relationships/agreements with external partners/vendors.
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
  • Ensure that the company runs with legality and conformity to established regulations.
07/2012 to 01/2017
Director of Operation Adventist Healthcare Gaithersburg, MD,
  • Manage a team of counselors, clinical professionals and technical staff in implementing healthcare programs, objectives, goals and, effectively managed time and caseloads based on the number sessions per week.
  • 0Work collaboratively with judges, judicial officers, attorneys, court case managers, and other probation officers.
  • Documented all patient information, including service plans, treatment reports and progress notes.
  • Currently travel to different locations in the Mississippi region, analyze information from interviews, educational, and medical records.
  • Consults with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
  • Ask questions that help clients identify their feelings and behaviors.
  • Make arrangement for mental health, or substance abuse treatment services according to individual needs or court orders.
  • Make arrangement for rehabilitation plans, assisted in coordinating with other criminal justice agencies, in the delivery of time sensitive and thorough information, relating to defendant's participation in court order programs.
  • Participation in case reviews related to client compliance and progress in treatment activities.
  • Provide assessments, case management and counseling to substance abuse and domestic violence offenders, court order or drug court offenders.
01/1995 to 12/2013
Lead Analysis/Management Central Mississippi Medical Center City, STATE,
  • Attended meetings and training necessary for professional development and as required by policy and procedures.
  • Collaborate with health specialists and physicians to determine their needs for help with EMR McKesson system needs and availability for training.
  • Analyze medical records and consultation with other healthcare professionals.
  • Analyze documentation and correction of physician reports as it pertained to physician orders and evaluations of charts.
  • Schedule training for healthcare professional and medical staff.
  • Maintained close contact with physicians and employees during job training and placements to resolve problems and evaluate placement adequacy.
  • Help Implemented EMR systems, developed and implemented training procedures for all medical staff and newly hired personnel.
  • Communicated and enforced compliance with management and medical staff while emphasizing hospital standards of professionalism and bylaws.
  • Help physicians examine and complete medical records by assisting with EMR training.
  • Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
  • Participated in unit based Quality Assurance Program.
  • Coordinated with doctors and medical staff to develop care plans for patients.
  • Prepared policy and procedure for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.
  • Organized, updated and maintained patient charts, recorded patients\' medical history, vital statistics and test results in medical records.
  • Ensured HIPAA compliance, educated patients about their treatments.
  • Maintained patient privacy and confidential patient information.
  • Coordinated Quality Improvement Activities (QIA\'s) to identify performance areas for improvement.
  • Processed monthly reports for department performance, produced high-quality images for referring physicians.
Education and Training
Expected in
B.A: Sociology, Social Work
Tougaloo College - Tougaloo, MS
GPA:
Expected in
M. S: Healthcare Administration
Walden University - Baltimore, MD
GPA:
Expected in
Ph.D: Community Health
Walden University - Baltimore, MD
GPA:
Activities and Honors
Additional Information
  • AWARDS: , Who's Who, Medical Professionals (2007) CHORT AWARD: Outstanding Leadership (2007) CMMC: Employee of the Year (2013)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Tougaloo College
  • Walden University
  • Walden University

Job Titles Held:

  • Program Service Director
  • Director of Operation
  • Director of Operation
  • Lead Analysis/Management

Degrees

  • B.A
  • M. S
  • Ph.D

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: