program service director resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
OBJECTIVE: High-performing Healthcare Administrator with excellent leadership Skills. Twenty-eight years of healthcare experience in hospital medical office environments, and the criminal justice system.
  • Microsoft Word, Publisher, Excel, PowerPoint, Adobe Illustrator,
  • Adobe Photoshop, AS400, McKesson Electronic Health Systems,
  • Sovera Electronic Health Systems.
  • Adobe Illustrator, Organizational
  • Adobe Photoshop, Patient care
  • AS400, Patient privacy
  • Ask, Personnel
  • Brochures, Policies
  • Budgets, Policy development
  • Budget, Processes
  • Case management, Procurement
  • Charts, Producing
  • Consultation, Program design
  • Counseling, Programming
  • Criminal justice, Progress
  • Client, Promotion
  • Clients, Quality
  • Customer satisfaction, Quality
  • Customer support, Improvement
  • Delivery, Quality Assurance
  • Designing, Rehabilitation
  • Developmental Disabilities, Reporting
  • Documentation, Safety
  • Financial, Staffing
  • Internal audits, Statistics
  • Notes, Strategic
  • Director, Surveys
  • Management training, Technical support
  • Materials, Training programs
  • Meetings
  • Mental health
  • Excel
  • PowerPoint
  • Publisher
  • Microsoft Word
  • Works
  • Monitors
  • Negotiations
  • Nursing
  • Organizing
05/2017 to 10/2018
Program Service Director The Mentor Network Elk Grove, CA,
  • Ensures health and safety of residential and staff through development and enforcement of programmatic standards, guidelines, policies and procedures; reviews Incident Reports and makes changes in program design or staffing where needed.
  • Assures that reliable data on personal outcomes, organizational goals, and organizing principles are collected across all programs; oversees implementation of programs and strategies to facilitate personal outcomes and other quality enhancement initiatives.
  • Employs, directs and supervises management staff; evaluates management staff performance; makes recommendations for compensation, placement, promotion, transfer or termination; oversees other employment-related issues.
  • Leads staff in developing, designing, enacting and overseeing program and community activities for individuals based on expressed interests and choices within the framework of regulatory/ guidelines and best practices.
  • Within Developmental Disability Service guidelines, initiates, develops, interprets and applies specific policies and procedures related to program operations.
  • Serves as contact and resource for families, state/local officials, and staff providing expertise regarding programming in the area of Developmental Disabilities Services.
  • Develops ideas for staff and management training and works in conjunction with Florida Care Property to implement training programs.
  • Ensures quality by conducting program assessments, overseeing outcomes management system, participating in internal audits, producing surveys and developing action plans; evaluates programs to determine effectiveness, efficiency and utilization; develops plans including short and long-term goals for programming; leads policy development.
  • Plans, enacts, manages and monitors annual operating budget in conformity with funding source requirements; participates in quarterly budget review; may participate in negotiations with state governing officials concerning funding issues; reviews and approves requisitions, orders materials, equipment and supplies; provides reports to Medical Director/Director of Nursing as requested.
  • Responds to both internal and external reporting requirements.
  • Provides technical support to staff by demonstrating effective consumer training, communication, behavior management and other related techniques.
  • Performs other duties as assigned.
01/2017 to 05/2018
Director of Operation Adventist Healthcare Fort Washington, MD,
  • Liaise with superior to make decisions for operational activities and set strategic goals.
  • Plan and monitor the day-to-day running of business to ensure smooth progress and supervise staff from different departments and provide constructive feedback.
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
  • Manage procurement processes and coordinate material and resources allocation.
  • Oversee customer support processes and organize them to enhance customer satisfaction, review financial information and adjust operational budgets to promote profitability.
  • Revise and/or formulate policies and promote their implementation.
  • Manage relationships/agreements with external partners/vendors.
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
  • Ensure that the company runs with legality and conformity to established regulations.
07/2012 to 01/2017
Director of Operation Adventist Healthcare Gaithersburg, MD,
  • Manage a team of counselors, clinical professionals and technical staff in implementing healthcare programs, objectives, goals and, effectively managed time and caseloads based on the number sessions per week.
  • 0Work collaboratively with judges, judicial officers, attorneys, court case managers, and other probation officers.
  • Documented all patient information, including service plans, treatment reports and progress notes.
  • Currently travel to different locations in the Mississippi region, analyze information from interviews, educational, and medical records.
  • Consults with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
  • Ask questions that help clients identify their feelings and behaviors.
  • Make arrangement for mental health, or substance abuse treatment services according to individual needs or court orders.
  • Make arrangement for rehabilitation plans, assisted in coordinating with other criminal justice agencies, in the delivery of time sensitive and thorough information, relating to defendant's participation in court order programs.
  • Participation in case reviews related to client compliance and progress in treatment activities.
  • Provide assessments, case management and counseling to substance abuse and domestic violence offenders, court order or drug court offenders.
01/1995 to 12/2013
Lead Analysis/Management Central Mississippi Medical Center City, STATE,
  • Attended meetings and training necessary for professional development and as required by policy and procedures.
  • Collaborate with health specialists and physicians to determine their needs for help with EMR McKesson system needs and availability for training.
  • Analyze medical records and consultation with other healthcare professionals.
  • Analyze documentation and correction of physician reports as it pertained to physician orders and evaluations of charts.
  • Schedule training for healthcare professional and medical staff.
  • Maintained close contact with physicians and employees during job training and placements to resolve problems and evaluate placement adequacy.
  • Help Implemented EMR systems, developed and implemented training procedures for all medical staff and newly hired personnel.
  • Communicated and enforced compliance with management and medical staff while emphasizing hospital standards of professionalism and bylaws.
  • Help physicians examine and complete medical records by assisting with EMR training.
  • Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
  • Participated in unit based Quality Assurance Program.
  • Coordinated with doctors and medical staff to develop care plans for patients.
  • Prepared policy and procedure for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.
  • Organized, updated and maintained patient charts, recorded patients\' medical history, vital statistics and test results in medical records.
  • Ensured HIPAA compliance, educated patients about their treatments.
  • Maintained patient privacy and confidential patient information.
  • Coordinated Quality Improvement Activities (QIA\'s) to identify performance areas for improvement.
  • Processed monthly reports for department performance, produced high-quality images for referring physicians.
Education and Training
Expected in
B.A: Sociology, Social Work
Tougaloo College - Tougaloo, MS
Expected in
M. S: Healthcare Administration
Walden University - Baltimore, MD
Expected in
Ph.D: Community Health
Walden University - Baltimore, MD
Activities and Honors
Additional Information
  • AWARDS: , Who's Who, Medical Professionals (2007) CHORT AWARD: Outstanding Leadership (2007) CMMC: Employee of the Year (2013)

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Resume Overview

School Attended

  • Tougaloo College
  • Walden University
  • Walden University

Job Titles Held:

  • Program Service Director
  • Director of Operation
  • Director of Operation
  • Lead Analysis/Management


  • B.A
  • M. S
  • Ph.D

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