Program Manager Technical Trainer Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Experienced program management professional with strong leadership and relationship building skills. Bringing 20 years of experience in the public health and clinical care sector. Expertise in drug user health and the intersectionality of substance use and HIV/HCV. Motivated and dedicated to developing strategic partnerships and maximize resource utilization. A broad scope of experience encompassing innovative project management, process improvement, content development, leadership management, and community and stakeholder engagement. Proven program planning abilities and successful background in achieving ambitious goals.

  • Policy and Procedure Improvements
  • Project Coordination
  • Contract Management
  • Partnership Development
  • Computer Software, Data Collection, and EMR Systems
  • Communication
  • Leadership
  • Critical Thinking
  • Performance Monitoring
  • Teambuilding
Program Manager, Technical Trainer, 07/2019 to Current
Home Of Grace Vancleave, MS,
  • Developed and implemented, coordinated, and evaluated multiple harm reduction education and wellness projects for optimal efficiency, resulting in a 600% increase in program participation over 12 months
  • Provided data-reporting technical support to various community partners and state agencies, resulting in streamlined processes, ensuring data integrity
  • Assisted with report development showcasing program outcome and contract deliverables, resulting in an increase of $800,000 in contract amendments each year
  • Cultivated relationships with community partners, project stakeholders, community organizations, and state and federal agencies to maximize program reach
  • Built and supervised high-performing team by interviewing, hiring, training, and coaching new members and continuously appraising performance and resolving shortcomings
Program Director, 07/2017 to 07/2019
One Voice Recovery, Inc. City, STATE,
  • Assisted with the development and implementation of the first state-funded mobile syringe exchange and testing services program
  • Increased program effectiveness by strategic operation improvements, resulting in $150,000 additional annual contract funding
  • Grant management, reporting, and analysis from federal, state, and local project funding streams
  • Coordinated technical assistance efforts with the state health department for LHDs and CBOs, preparing for community readiness assessment processes and program implementation
  • Spearheaded daily program operations, provide strategic leadership for all staff and volunteers
  • Established community and stakeholder relationships to meet programmatic objectives
HIV/STD Disease Investigator, Health Educator, 07/2015 to 07/2017
Salt Lake County Health Department City, STATE,
  • Spearheaded community public health project and education
  • Assisted with project objective adherence and timelines
  • Provided syringe exchange policy and procedure consultation to the state health department
  • Delivered and implemented technical support to local organizations on legal and mandatory public health policy and procedures
  • Liaised between organizations, partners, stakeholders to promote new projects and improved services and communication
HIV/STI Testing and Care Coordinator, 07/2013 to 07/2015
Utah Aids Foundation City, STATE,
  • Developed and implemented culturally competent education curricula
  • Assessed, monitored, and reported on project progression
  • Provided organizations technical support for new project implementation
  • Coordination daily operations and volunteer management
Lead Critical Care Technician, 07/2009 to 07/2013
Primary Children's Hospital, Emergency Dept. City, STATE,
  • Coordinated staff schedule and shift assignments
  • Co-facilitated of annual mandatory skills training and updates
  • Direct patient care and education
Bachelor of Science: Health Promotion and Education, Expected in 2013
Weber State University - Ogden, Utah,
  • Utah HIV Planning Group
  • Intermountain West Harm Reduction Coalition
  • Utah Syringe Exchange Network (USEN)
  • Opioid Safety and Naloxone Network (OSNN)
  • NACCHO M&E Advisory PanelUtah Coalition for Opioid Overdose Prevention (UCO-OP)
  • Utah State Opioid Task Force
  • Salt Lake County Opioid Task Force
  • Carbon/Emery County Opioid and Substance Use Coalition
Presentations, Panels, and Abstracts

Strategies for Addressing Polysubstance Use. Invited Presenter (2021). New Mexico Department of Health TeleEcho

PrEPared to Support Women and Their Sexual Health: Women Having Their Say About PrEP. Invited Subject Matter Expert Panelist (2021). NCSD Webinar Series

American Public Health Association (APHA) Denver, CO. Oral Presentation (2021). Christensen M, Fratto E, Plumb J. “Expanding harm reduction programming: Access to focused medical services in the setting of one organization's syringe exchange program.”

North American Congress of Clinical Toxicology (NACCT) Atlanta, GA. Published Abstract (2021). Plumb J, Harris D, Plumb JS, Fratto E, Vincent M, Drage DR, Christensen M. “People Who Use Drugs Are Saving Lives. Injectable Naloxone Rescue Kits and Syringe Exchange Services Participants.”

Pediatric Academic Societies (PAS) Virtual Poster Presentation (2020). Plumb J, Christensen M, Plumb JS, Davis C, Zimmerli J. “Pediatric Opioid Events in the Emergency Department Setting: One healthcare system’s encounters 2014-2016.”

PrEP Panel Discussion. Invited Panelist (2019). First Annual HIV Prevention in Primary Care Conference

Society for Academic Emergency Medicine SAEM) Las Vegas, NV (2019). Plumb J, Rezac P, Sadler PR, Christensen M, Plumb JS, Anderson J, Zimmerli J. “Naloxone rescue kits used by participants of a syringe exchange program: Guess who is saving lives?”

North American Congress of Clinical Toxicology (NAACT) Chicago, IL. Published Abstract (2018). Rezac P, Sadler PR, Christensen M, Plumb JS, Anderson J, Zimmerli J, Plumb J. “Naloxone rescue kits used by participants of a syringe exchange program: Is 0.4 mg intramuscular injectable dosing enough?”

National Harm Reduction Coalition Conference New Orleans, LA. Round Table Presentation (2018). Plumb J, Rezac P, Christensen M, Fox M, Weaver N, Sadler. “A Harm Reductionist, Health Educator, Fire Fighter, Pharmacist, Doc, and a Cop Walk into a Bar...Finding Success Across Perceived Enemy Lines”

Utah Environmental Health Association Fall Conference. Invited Presenter (2017). The Benefits of Syringe Exchange and Naloxone Outreach

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Resume Overview

School Attended
  • Weber State University
Job Titles Held:
  • Program Manager, Technical Trainer
  • Program Director
  • HIV/STD Disease Investigator, Health Educator
  • HIV/STI Testing and Care Coordinator
  • Lead Critical Care Technician
  • Bachelor of Science

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