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Program Manager - Information Technology Resume Example

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Ken
Wall
Professional Summary

Strategic Technology Leader skilled in guiding navigation of modern technology and innovation in a K-12 environment. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Passionate about creating and delivering effective strategy to meet technology needs and goals. Demonstrated skill in translating technical requirements to practical solutions. Successful 13-year record of building positive relationships with internal and external stakeholders.

Skills
  • Relationship development
  • Organization
  • Communications
  • Business operations
  • Operational and Process improvement
  • Empathy
Education
Humboldt State UniversityArcata, CABachelor of Arts: Philosophy
California IT in Education (CITE, Formerly CETPA)Sacramento, CANo Degree: Chief Technology Officer Certification Program
University of San Diego ExtensionSan Diego2009Certificate: C/C++ Software Development
San Diego Continuing EducationSan Diego, CA2012Certification Course: Cisco Certified Network Analyst (CCNA)
Mountain Goat Software (Scrum Alliance)2014Certificate: Scrum Master Certification Program
Work History
Poway Unified School District- Program Manager - Information Technology
San Diego, CA07/2014 - Current
  • Member of the IT Leadership team which oversees all technology initiatives across the District
  • Fully integrated with Innovation Coaches and Learning Support Services to ensure that technology projects are impacting the classroom in the most effective way and are in alignment with District goals
  • Partial responsibility for hiring all positions in the IT department promoting a “culture first” mindset for final selections
  • Five direct reports focusing on software development, data integration, and web design. Guides staff on their professional development path through continuous feedback, mentoring and a suggested learning ladder for each role
  • Program Manager of multiple interdisciplinary projects responsible for requirements building, implementation, and support (see accomplishments for more information)
  • Provide coaching and leadership support for Communications Supervisor and their team
  • Scrum Master and lead designer for in-house software applications and utilities
  • Main point of contact and signer for E-Rate program
  • Member of curriculum adoption pilots to ensure that digital solutions integrate well with District infrastructure
PacketVideo Corp.- Service and Operations Manager
San Diego, CA07/2011 - 07/2014
  • Pivotal member of the Product Team responsible for defining and releasing AT&T Music (front and back end subscription music service)
  • Primary interface between internal engineering teams and external Product Owners keeping customer interests and plans in line with internal initiatives.
  • Project Manager for internal Business Intelligence/data warehousing team. Responsible for defining and assigning tasks and requirements for the reporting team
  • Champion of Agile/Scrum processes improvement across the company
  • Built requirements/stories, project plans, and status dashboards for long term Operations projects
  • Client facing Service and Operations manager of Java based ReST API Music platform for AT&T Wireless
  • Built the Service Management department from the ground up, defining Operations, Project Management, and Customer Support policies
  • Responsible for coordinating Engineering for all Production deployments.
  • Primary escalation point for 24x7 customer support team. Responsible for assisting at all points in the formal 24x7 support path
  • Successfully converted internal Operations group to Scrum/Kan-Ban process.
  • Defined and implemented company-wide Change Management policies increasing visibility for all teams on changes going out to Production environments
  • Coordination of geographically diverse teams in the event of production outages. Cut average time to recover from crisis by 60% for all company product lines
  • Defined 3rd party API partner onboarding process, which reduced time to onboard by 50%. Provide partner/developer support, as well as serve as sole contact to all partners
PacketVideo Corp.- Quality Assurance Manager
San Diego, CA08/2010 - 07/2014
  • Led a team of 15+ Test Engineers working on various major software products
  • Multiple Program Management assignments, including being the PM, Tester, and Build Engineer on a project to transition backend vendors for VCAST Videos.
  • Developed close relationships with Program Managers and Customers to ensure our work as test engineers was aligning with the goals of the specific program
  • Integral part of launching VCAST Videos on multiple platforms.
  • Creating and overseeing test case development and test strategy documents for multiple products. Created Test Strategy template standardizing the document across all projects.
CompassLearning- Quality Assurance Analyst
San Diego , CA06/2001 - 03/2006
  • Black Box testing of enterprise web service for School Districts
  • Informal assistant lead shortly after joining company
  • Only employee in the company to be asked to work remotely while I was away at college
  • Successful launch of 1.0 web service overhauled product
  • Thorough testing of all new features on iterative builds
Accomplishments
  • Led the effort to design and deploy Wireless Access Control (using Aruba Clearpass) across the district which simplified the process of students accessing the network increasing instructional minutes.
  • Presented at ISTE 2019 on the topic of SSL Decryption, Web Filtering, and Wireless Access Control.
  • Lead role for replacing the District Web Content Filter to enable District efforts to begin decrypting SSL inline providing our students with more access to content while maintaining safety and security
  • Member of the Leadership team responsible for writing a new district Tech Plan. Facilitated a committee consisting of 50+ members including certificated and classified staff, parents, community members, and local business partners to gather diverse stakeholder feedback. The result was a document in alignment with the Future Focus Framework emphasizing equity across the District.
  • Critical role in planning and implementing a device take-home program in response to COVID-19 school closures in 2020. The team prepared and distributed over 7000 Chromebooks to students.
  • Running the software development team, we have designed, developed and released numerous web-based applications that are in use across the district. Some examples include: a Professional Development Platform, Response to Intervention Console, Account Self-Service, Student Report Center, Student Assessment Center. These products are core to what we do at Poway and assist our faculty and leadership to track data and make informed decisions.
  • Successfully directed a team of System Engineers and Admins to partner with CENIC to implement a DDoS mitigation solution in response to numerous attacks directed at the Poway Unified Network.
  • Successful integration of IT Department with Learning departments through continuous communication, public speaking, and empathy.
Professional Organizations

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CITE

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Resume Overview

Companies Worked For:

  • Poway Unified School District
  • PacketVideo Corp.
  • CompassLearning

School Attended

  • Humboldt State University
  • California IT in Education (CITE, Formerly CETPA)
  • University of San Diego Extension
  • San Diego Continuing Education
  • Mountain Goat Software (Scrum Alliance)

Job Titles Held:

  • Program Manager - Information Technology
  • Service and Operations Manager
  • Quality Assurance Manager
  • Quality Assurance Analyst

Degrees

  • Bachelor of Arts : Philosophy
    No Degree : Chief Technology Officer Certification Program
    Certificate : C/C++ Software Development
    Certification Course : Cisco Certified Network Analyst (CCNA)
    Certificate : Scrum Master Certification Program

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