Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Seasoned Program Management professional with over 15 years of expertise in public health and clinical care settings fostering solid partnerships with key community stakeholders.

Adept in successfully managing well-rounded programs and campaigns. Highly skilled leader able to execute complex projects at all organizational levels. Proven ability to establish top-tier teams, bolster revenue, and secure significant savings. Identify and capitalizes on growth opportunities with effective negotiation skills, impeccable follow-through techniques, and expert customer relations skills. Well-versed in cultivating key relationships through exceptional communication with all levels of professionals from diverse backgrounds.


● Program Management

● Performance Monitoring

● Cross-Functional Leadership

● Strategic Development

● Contract Management

● Effective Communication

● Community Partnerships

● Relationship Building

● Problem Solving

07/2019 to Current
Program Manager, Sr. Technical Trainer Cognizant Technology Solutions La Verne, CA,

Utah Naloxone Program

Establish a high-caliber team through extensive recruitment, training, and mentoring. Orchestrate technical assistance efforts to boost collaborative drug user health service delivery for in-state, multisectoral agencies. Foster relationships with community partners, public health immunization programs, state and federal agencies, project stakeholders, and community organizations to increase program reach. Create and assess project resources to meet grant deliverables and stakeholder needs. Regulate multiple projects, including a free drug user health center, patient navigation services, statewide CBO overdose reversals and community naloxone distribution reporting standards, and emergency response COVID-19 vaccination outreach.

● Generate an increase of $800K in contract amendments year over year by examining report developments that focus on program outcome and contract deliverables.

● Achieve a 600% increase in program participation over 12 months through the development and implementation of numerous harm reduction education and wellness projects.

● Champion a savings of more than $350K in the first year by acquiring supplies prohibited to purchase with federal funds through donations, obtaining more than one million syringes.

09/2017 to 07/2019
Program Director One Voice Recovery Inc. City, STATE,

Contributed to a community partner collaboration and networking to formulate resources necessary for participants, such as small food banks and vaccinations. Forged community and stakeholder relationships to achieve program objectives. Led technical assistance/capacity-building efforts collaborating with the State Health Department for LHDs and CBOs, preparing the community for program implementation and processes. Oversaw grant management analysis and reporting from local, state, and federal project funding streams.

● Secured an additional $150K in annual contract funding due to strategic, operational improvements.

● Achieved project objectives and contracts regardless of barriers with Ryan White Early Intervention services (EIS) funding.

● Spearheaded the first state-funded mobile syringe exchange and testing program.

● Ensured thousands were vaccinated by providing a TA to local health departments targeting outreach and vaccination hesitancy.

● Delivered SME to CDC for pioneering a grassroots hepatitis A vaccine outreach project for housed individuals who inject drugs, generating thousands of vaccinated residents and contributing to lower transmission rates nationwide

07/2015 to 07/2017
HIV/STD Disease Investigator/Health Educator Salt Lake County Health Department City, STATE,

Delivered technical support to local organizations concerning legal and mandatory public health policies and procedures. Formulated and instituted a syringe exchange policy and procedure consultation to the State Health Department. Supported the disease investigation project objective adherence and timelines. Organized community testing and educational events. Offered TA to a major healthcare system focused on implementing new testing services.

● Presided as a Liaison for stakeholders, CBOs, and LHD for new projects, which led to enhanced services and communication.

● Launched county-wide SME for healthcare providers testing and treating syphilis, to achieve better health outcomes.

07/2013 to 07/2015
HIV/STD Testing and Care Coordinator Utah Aids Foundation City, STATE,

Led daily operations and volunteer management. Cultivated and instituted culturally competent educational curricula. Delivered technical support for new project implementation. Examined and monitored all project progression for individual projects. Monitored the daily operations of test sites, including schedules, lab reporting, and follow-up. Produced monthly HIV/STI educational newsletters to ensure volunteers and staff were up to date on the latest technology and patient navigation for clients newly diagnosed with HIV.

● Instrumental in introducing a peer support program for newly diagnosed HIV positive clients and re-engage previously diagnosed HIV clients.

09/2002 to 09/2013
Lead Critical Care Technician Intermountain Healthcare, Primary Children's ED City, STATE,

Expertly managed all patient care and education. Orchestrated shift assignments and staff scheduling. Delivered clinical care to Trauma 1 patients, including IV placement, phlebotomy, CRP, airway management, medical documentation following HIPAA standards, triage, prevention education, and specimen collection within a five-state radius. Collaborated with providers in assessing patient status and identifying healthcare interventions.

● Proposed an innovative Lead Technician position within the department leading onboarding standard of care responsibilities and training objectives, which was approved and then implemented.

Education and Training
Expected in 2013
Bachelor of Science: Health Promotions And Education
Weber State University - Ogden, UT

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School Attended

  • Weber State University

Job Titles Held:

  • Program Manager, Sr. Technical Trainer
  • Program Director
  • HIV/STD Disease Investigator/Health Educator
  • HIV/STD Testing and Care Coordinator
  • Lead Critical Care Technician


  • Bachelor of Science

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