program housing specialist ii resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Well-qualified social work professional adept at setting up services, working with housing professionals and families and giving clients continuous support through wraparound care. Good communicator and relationship-builder with exceptional skills in planning, resolving housing conflicts and solving diverse problems.

  • Skill Building
  • Group and Individual Instruction
  • Performance Assessments
  • Case Management Planning
  • Attention to Detail
  • Agency Service Requirements
  • Relationship Building
  • Verbal and Written Communication
  • Personal Development Sessions
  • Supervisor Skills
  • Reporting and Documentation
  • Staff Leadership
  • Learning Strategies
  • Good Work Ethic
03/2022 to Current
Program Housing Specialist II Chris 180 Snellville, GA,
  • Reviewed applications and documentation independently or in conjunction with supervisor to make decisions pertaining to programs.
  • Explained program offerings and requirements to participants and answered related questions.
  • Worked with team to continuously improve career and housing placement opportunities for clients
  • Developed workable solutions for recurring problems for individuals and families facing MH problems.
  • Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
  • Counseled and prepared residents for transition to independent living.
  • Complied with company policies, objectives and communication goals.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
04/2019 to 06/2020
Lead Case Manager Self Enhancement INC City, STATE,
  • Fostered relationships to define programming needs and strengthen organizational standing.
  • Maintained client records in compliance with local, state, federal, agency and contractual regulations, helped clients manage financial accounts and cultivated client independence.
  • Helped team members improve productivity and performance through hands-on coaching in order to achieve agency objectives.
  • Created program goals and objectives for clients with mental and behavioral health issues, developed program-specific policies and procedures and relentlessly helped clients meet goals.
  • Oversaw client caseload for non-profit agency, managed assessments and functional analyses, developed individualized treatment plans and measured ongoing effectiveness of plans.
  • Communicated project status, requirements and deadlines to Program Manager
  • Explained program offerings and requirements to participants and answered related questions.
  • Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
  • Guided employees on understanding and meeting changing clients needs and expectations.
04/2018 to 01/2019
Service Coordinator Case Manager Ecumenical Ministries Of Oregon City, STATE,
  • Organized and maintained documents, files and records.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Coordinated and conducted classes to teach procedures to new staff members.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
  • Advocated for clients to resolve housing or personal crises.
  • Monitored and evaluated client progress compared to housing plan goals.
10/2015 to 03/2018
Employment Specialist Case Manager Central City Concern City, STATE,
  • Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
  • Placed individuals in jobs based on skills, abilities and interests.
  • Delivered exceptional service level by listening to concerns and providing appropriate solutions.
  • Managed rolling caseload of clients and maintained impeccable documentation.
  • Wrote job support plans with clients and provided follow-along supports to maintain client employment.
  • Scheduled or conducted new Clients Career Plannings Orientation.
  • Accurately documented each activity for each patient in specified databases.
  • Met clerical needs by making phone calls, replying to emails and data entry.
  • Provided direct service and support by handling referrals for advocacy issues or housing issues.
Education and Training
Expected in 05/2018 to to
Bachelor of Arts:
Portland State University - Portland, OR

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Resume Overview

School Attended

  • Portland State University

Job Titles Held:

  • Program Housing Specialist II
  • Lead Case Manager
  • Service Coordinator Case Manager
  • Employment Specialist Case Manager


  • Bachelor of Arts

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