Program Director of In-Home and Community Supports Resume Example
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PROGRAM DIRECTOR OF IN-HOME AND COMMUNITY SUPPORTS
Certifications
ODP Incident Management Certified Investigator- 5/18/2018- 5/18/2021
American Red Cross First Aid/CPR/AED Instructor- 12/28/2020- 12/28/2022
Leadership Development Certificate Program 12/2020
Covid-19 Contact Tracing- 7/31/2020
Certified Trauma Professional, Lakeside Global Institute; anticipated completion date- 12/2021
Professional Summary
A multitasking and dedicated Program Director of In-Home and Community Supports for the Southeast Region of Pennsylvania, skilled in administrative, operational, and programmatic functions. Willing to exceed position expectations while also being highly capable of maximizing the quality and level of support to individuals within the In-Home and Community Supports Program.
Work History
Oakmont Management Group - Program Director of In-Home and Community SupportsSanta Clarita , CA04/2018 - Current
- Attend Individual Service Plan meetings, team meetings, ISP Critical Revision meetings, Intake and Assessments, advocacy meetings, wellness and compliancy check-ins
- Maintain staff schedules and training requirements
- Oversee all performance evaluations, disciplinary actions, suspensions, terminations, promotions
- Attend quarterly budget meetings
- Perform initial consumer assessment and analysis to begin process of staffing and support
- Networked and harbored relationships with other counties and agencies, which resulted in an increase of the number of consumer referrals and intakes for Delaware, Montgomery, Philadelphia, Chester, and Lancaster counties
- Worked directly with; Supports Coordinators, family members, consumer advocates, county representatives, and consumer's to address level of need and type of care a consumer requires
- Maintain consumer files, daily case notes, monthly, quarterly, and annual reports
- Prepare and submit monthly billing census
- Implemented bi-monthly recreational activities for consumers and staff
- Agency approved trainer for Protect and Respect, CPR/First Aid/AED, Handle With Care, Supporting the First Time Manager, Train the Trainer , Covid-19 Safety and Precautions
- Chairperson of the Employee Enrichment Committee, Member of Vocational/CPS Workgroup, Future Planning Team, as well as an active participant in The Alliance of Community Service Providers
- Monitored monthly performance indicators to maintain frequency and goal compliancy
- Created and implemented strategies for improving consumer support and ISP goal acquisition
- Recruited new employees; scheduled and conduct interviews, reference checks, FBI Clearances, OIG Exclusionary check, Criminal History check, Driver's History check, Drug Screening
- Worked closely with other departments, including residential teams to determine individuals eligibility to graduate into a residential or independent living situation
- Oversee the hiring, training, and performance of two Field Supervisors
- Conduct weekly staff meetings to address any identified problems, issues, proposed solutions, identify trends
- Most importantly; always ensured that staff know they are appreciated and that their hard work and dedication do not go unnoticed
Step By Step, Inc. - Supported Independent Living CounselorCity , STATE07/2017 - 04/2018
- Maintained overall responsibility and oversight for all quality aspects of consumers participating in the supported living program
- Maintained accurate records of consumer care, condition, progress and concerns
- Responded appropriately to the physical, emotional and developmental needs of the consumers
- Obtained information about clients' medical history, drug history, complaints and allergies
- Assisted in scheduling and accompanying consumers to medical appointments
- Educated consumers about self care, self advocacy, coping strategies
- Helped consumers determine and achieve personal goals, in accordance with their individual treatment plans
- Completed annual consumer paperwork, in addition to quarterly summaries; medication reviews, apartment checks, and emergency plans
- Assisted consumers with fine-tuning their activities of daily living, such as, but not limited to; bill pay, socialization, budgeting, maintaining personal hygiene, and personal growth
- Observed and monitored client behaviors, triggers, and emotional reactions to environmental and personal situations, all the while facilitating healthy coping strategies during times of distress
The Bradford Family - Care ProviderCity , STATE01/2013 - 01/2017
- Cared for two children beginning at the age of 8 months and 3 years
- Nurtured creativity and socialization at a young age
- Modeled appropriate social behavior and graces, while encouraging concern and considerations for others
- Encouraged age/development appropriate self sufficiency, appreciation, and pride in being able to complete tasks independently
- Facilitated time management, organization, discipline, and conflict resolution both within and out of the household
- Maintained a child-friendly environment with access to outdoor activities
- Administered medication, provided overnight care, as well as provided transportation and support for all school, club, camp, and extracurricular activities
- Responded appropriately to physical, emotional and developmental needs
Big Boulder Ski Resort - Director of Lift OperationsCity , STATE11/2007 - 04/2013
- Successfully oversaw the ski lift operations department at Big Boulder Ski Resort
- Ensured that the lifts were to remain running efficiently and safely for both staff and guests
- In charge of the hiring of over 70 seasonal staff members
- Followed all safety and training protocol to adhere to the National Ski Area Association standards, in correlation to the safety standards set forth by National Ski Patrol
- Maintained impeccable documentation of training, incident reports, daily lift reports, snow removal reports, in addition to any termination or disciplinary reports made within the department
- Trained staff on how to safely operate the lifts, maintain lift ramps to meet ADA compliances, as well as how to properly respond in emergency situations
- Trained staff on the early recognition of potential dangers in regards to weather conditions and guest volume
- Employed and trained up to three Assistant Managers during any given season to assist in all duties surrounding the Lift Department
- Ensured that proper signage was posted in, on, and around all ski lifts to ensure the safest environment for guests
- Managed and facilitated off season basic maintenance to the lifts, chairs,shacks, lift lines, as well as ramps
- Implemented training manuals as well as mandatory orientations for all staff whether new or returning
- Hourly checks on staff, lifts, as well as conditions
- Consistently provided professional, friendly and engaging service
- Attended weekly meetings and team building exercises with the General Manager, Human Resources, and fellow department heads
Skills
- Effective leader
- Program Development
- Strategic leadership
- Administration knowledge
- Innovative
- Agency liaison
- Client assessment and analysis
- Staff development
- Conflict resolution
- Records management and compliancy
- Fair and considerate management style
- Proficient in Quickbase, CX360, HCSIS, EIM, EVV (MITC)
- Strong interpersonal skills
- Conflict and Issue Resolution
- CARF, 6400, 6100 Regulations and compliancy
Education
Expected in 2022West Chester University Of PennsylvaniaMaster of Science: Criminal Justice
Concentration: Mental Health in the Criminal Justice System
Current GPA: 3.89
2014Villanova UniversityCity, StateCertification: Certified Addictions Counseling
- Continuing Education program designed to fast track professionals towards obtaining a Certified Drug and Alcohol Counselor (CADC) certification.
- Attended thirteen courses approved by the Pennsylvania Certification Board in regards to obtaining a Certified Drug and Alcohol Counseling certificate.
- Courses included; The Role of the Addiction Counselor, Drug and Alcohol Education, Intake, Assessment, and Record Keeping with Substance Abusers, Interviewing and Counseling Techniques, Ethical Decision Making, Group Counseling with Recovering Addicts, HIV Education, Driving Under the Influence, Assessing and Guiding Spiritual Development in Recovery, Motivational Interviewing and Motivational Enhancement, Medicated Assisted Therapy, Co-Dependency, Certified Abuse Counselor Application Process.
2009West Chester University of PennsylvaniaCity, StateBachelor of Arts: Anthropology
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Resume Overview
School Attended
- West Chester University Of Pennsylvania
- Villanova University
- West Chester University of Pennsylvania
Job Titles Held:
- Program Director of In-Home and Community Supports
- Supported Independent Living Counselor
- Care Provider
- Director of Lift Operations
Degrees
- Master of Science : Criminal Justice
Certification : Certified Addictions Counseling
Bachelor of Arts : Anthropology
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