program director manager and medical social worker resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

OBJECTIVE: To obtain an entry level position in data entry SUMMARY: Several years of experience in data entry in various jobs. Capable Medical Social Worker well-versed in educating patients, coordinating treatment plans and setting up program referrals. Knowledgeable about documentation, recordkeeping and insurance requirements. Using [Number] years of experience in field to deliver exemplary patient support. Trained in providing crisis intervention services in addition to routine care and support. Conducts assessments, sets goals and improves patient quality of life with hands-on assistance. Experienced social work professional arranging services, collaborating with families and providing ongoing counseling and support. Excellent communication, planning and conflict resolution skills.

Current [Location] license. Self-motivated [Job Title] bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. Organized and efficient [Job Title] supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Well-organized Administrative professional bringing excellent multitasking abilities developed over [Number] years of [Industry] experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Proficient in [Software] with expertise in database management. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Meticulous Data Entry Specialist with superior [Skill] and [Skill] skills honed across [Number] years of experience in data-centered roles. Accurate and efficient with expertise in [Software] and [Number] wpm type speed. Qualified Data Entry Clerk with [Number] years of experience compiling and inputting data into systems. Committed to data integrity and accurate payment processing. Extensive experience with complex [Type] database systems. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Detail-oriented Data Entry Clerk aiming to secure [Job Title] role to leverage a skill for [Skill] and expansive knowledge of [Area of expertise]. Excellent work ethic combined with an insatiable thirst for new knowledge and skills. Results-driven Data Entry Clerk with [Number] years of experience. Strong background in error detection and correction. Known for fantastic [Skill] skills and professional, hardworking demeanor. Talented Data Entry Clerk with [Number] years of experience specializing in [Type] database systems. Focused on working with teammates to collect and record data. Successful at completing large-scale projects under tight deadlines.

  • Admitting processes
  • Assessing needs
  • Networking with staff
  • Quality of life guidelines
  • Social history intake procedures
  • Computer proficiency
  • Responsible
  • Verbal and written communication
  • Multitasking abilities
  • Training & Development
  • Project Management
  • Data management
  • Customer Service
  • Good telephone etiquette
Work History
Program Director/Manager and Medical Social Worker, -
Cancer Treatment Centers Of America Chicago, IL,
  • For the Adult Day Care Center and developed a case-management system for enrollment of program participants Worked with the Oklahoma Geriatric Day Care Association to develop the rules for licensing Adult Day Care Centers for the state of Oklahoma; Planned, developed and implemented overall policies, procedures, rules and strategic plans related to program operationsServed as a representative at national meetings, state legislative sessions, business meetings, conferences and community meetings that addressed the health needs of the frail minority elderly Analyzed senate house bills for the impact on adult day care issues and services to the older adults Prepared yearly program operating budget, tracked all budget expenses, provided oversight of all contracts and evaluated quality control, and developed an accountability systems to ensure timeliness in making reports for compliance with federal, state and private funding sources.
  • Used various software, word processing, spread sheet and data management applications to complete comprehensive reports for funding sources monthly, quarterly and yearly Designed, planned, conducted, collected and analyzed data for reports on special projects and studies on program participants.
Program Specialist/Curriculum Developer, 02/2005 - 08/2017
Cancer Treatment Centers Of America Decatur, TX,
  • Plans, develops, designs, evaluates and updates instructor guides and participantmanuals used complete surveys (inspections) of Long Term Care Regulatory facilities; Serves a facilitator for Serves as a facilitator for the curriculum committee in the assessment of curriculum development Plans and coordinates work group meetings including preparing agenda items and reports Awards Continuing Education Units for Social Workers and Nursing Facility Administrators for Joint Training courses and other agency sponsored workshops, conferences and symposiums Serves an Emergency Volunteer for DSHS ‘ Community Assessment for Public Health Emergency Response team(CASPER) and Volunteer for State Operation Center and the State Medical Operation Center.
Program Specialist, 02/1999 - 02/2005
Department Of Aging And Disability Services City, STATE,
  • Answered the Complaint Intake hotline and compiled data for written reportsInterpreted policies, procedures and regulations regarding Long Term Care Regulatory Worked with several other agencies to ensure quality of care and quality of life for residentsServed as a guest speaker for the Activity Director's class at ACC and Social Work organizations Complied a directory of resources for referrals; Worked with the Wellness Council’s evaluation committee in completing annual report and assisted committee members in writing the annual Wellness Council Report.
  • Jessica Claire page 2.
Program Specialist, 01/1991 - 02/1999
Texas Department Of Health/Texas Dept. Of Human Services City, STATE,
  • Conducted complaint/incident investigations regarding outbreak and spread of infectious diseases (scabies, methicillin-resistant staphylococcus auresus, hepatitis, influenza, etc.) and other quality of care/quality of life issues in a non-traditional Public Health facilities Performed certification surveys (surveillance) and licensure inspections using Medicaid /Medicare standards and Texas Administrative Code of long-term care facilities Worked with a multi-disciplinary team as team leader, was responsible for coordinating the survey team to complete all tasks as outlined in the survey protocol; Collected and analyzed data from chart audits, reviewed clinical records of residents for assessment of care and treatment Competed direct observations and conducted interviews to assess whether the quality of care provided to residents improved/promoted their health status;Completed yearly evaluations of nursing homes' Nurse Aide Training and Competency Evaluation Program (NATCEP) Conducted individual, group, and family interviews to collect data for analysis;Performed analysis of bills relevant to Long Term Care Regulatory (LTC-R) and analyzed current and potential effect of current/proposed legislation, regulations or court ruling on agency’s operations.
Bachelor of Ats: Social Work, Expected in
Texas Southern University - Houston, Texas
Status -
Master of Social Work: , Expected in
Washington University - St. Louis, Missouri
Status -
Master of Public Health: , Expected in
University of Oklahoma - Oklahoma City, Oklahoma
Status -

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Resume Overview

School Attended

  • Texas Southern University
  • Washington University
  • University of Oklahoma

Job Titles Held:

  • Program Director/Manager and Medical Social Worker
  • Program Specialist/Curriculum Developer
  • Program Specialist
  • Program Specialist


  • Bachelor of Ats
  • Master of Social Work
  • Master of Public Health

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