Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Highly accomplished human resources professional offering 17 years of leadership success, poised for a strategic HR leadership role in a dynamic, multi-location organization. True value is the ability to position the HR function as a strategic partner to the executive team and key supporter of the employee base, so all are oriented towards the strategic objectives of the business. Visionary, who has transformed corporate cultures to benefit the organization as a whole. Passionate about internal and external customer service; talent for modeling service so the entire team is motivated to excel.

Core Competencies
  • Strategic HR Leadership
  • Recruitment and Staffing
  • Interviewing and Selection
  • Training and Development
  • Employee Relations & Retention
  • Benefits Administration
  • Performance Management
  • Management Coaching
  • Microsoft Office, HRIS
  • Conversational Spanish, currently studying
Program Director-Float, 06/2014 to Current
The Mentor Network, ND,

Responded to center requests by traveling to four Colorado centers to fill in for consultants or Center Directors who were absent

Provided consultations for existing clients, brought back RTA's, and completed Sales Presentations for new clients to begin their weight loss journey with Jenny Craig

Assisted consultants on busy shifts by pulling food orders and finishing up invoices so that they could move on to their next consultation

Created call lists of lost leads, RTA's and expiring programs for myself and other consultants

Reached out to those inactive clients on the lists to let them know about current offerings and that we would love to help them if they were in the market for a weight loss program again

Assisted with restocking, inventory and checking in deliveries

Assisted Center Directors with local marketing, both by myself and with the CD's

Offered and completed a project at Littleton to purge their over-stuffed and out of date filing cabinet for easier access

Used that opportunity to reach out to those inactives to bring them back to Jenny

HR Generalist/Talent Acquisition Coordinator, 02/2013 to 03/2013
Hyatt Hotels Corp.Los Angeles, CA,
  • Coordinated with the department hiring managers to determine requirements of each requisition
  • Screened and processed applicants in HRIS for basic qualifications, conducted phone interviews
  • Recommended candidates to hiring manager, scheduled second interviews
  • Moved candidates through HRIS with appropriate notations, requested Background Check and Drug Testing
  • Created offer letters to candidates who had verbally accepted
Human Resources Generalist, 05/2012 to 02/2013
Conn's, Inc.Richmond, VA,
  • With compassion, patience and a directive approach, managed employee issues, investigations, training and recruiting for the employees of Nordstrom fsb
  • Played key role in creating/ launching first employee engagement survey in 10 years
  • Coordinated demographic database of 600 employees for analysis of survey results
  • Utilized HRIS systems to track 1000+ applicants in HR database
  • Used system for applicant screening and evaluation, conducted interviews and administered testing
  • Extended offers of employment as well as follow-up on declined applicants
  • Hired new employees into HRIS system including obtaining security access and on-boarding
  • Processed new hire I-9 documentation, benefits, leaves and payroll paperwork ensuring legal compliance
  • Served as primary contact person answering employee questions on same
  • Administered Leave and Disability program and Workman's Comp claims consistent with regulatory mandates
  • Responded to unemployment claims
  • Performed ergonomic assessments to provide reasonable accommodation when requested
  • Conducted exit interviews/tracked data
  • Accurately maintained personnel files, performed weekly, monthly payroll/time reports for auditing and tracking
  • Fostered a teamwork/open-door environment conducive to building trust and encouraging positive dialog across the organization

Lingerie Sales and Certified Fit Specialist, 08/2011 to 05/2012
Nordstrom RackCity, STATE,
  • Expert in sales and customer service
  • Brought specialized bra fittings to the Rack which contributed to leading the team to rank number one for the first quarter in 2012
Lingerie Fit Specialist, 2011 to 08/2011
Nordstrom Park MeadowsCity, STATE,
  • Specialist in bra fittings, expert in sales and customer service
  • High ranking in customer retention and loyalty
District Trainer, 09/2005 to 02/2009
Home DepotCity, STATE,
  • Delivered a comprehensive orientation and training curriculum to new associates in specialty sales and customer service positions in 5 stores
  • Trained nearly 2,000 employees annually
  • Achieved 100% of training objectives year over year, in large part through cultivating productive, supportive relationships with the store management teams
  • Cut voluntary attrition of new hires from 75% to less than 20%, by developing and launching a coaches program that taught them how to support new hires particularly in their 1st 90 days
  • Captured substantial savings from the attrition reduction, in that costs associated with recruitment, interviewing, drug screening and training totaled $5K per employee
  • Special Services Associate: Coordinated custom orders
  • Increased customer loyalty 10% through delivering unparalleled service and proactive follow-up, and demonstrating client appreciation in all phases of the sale
  • Won the Homer Award for Outstanding Achievement
EMT, Phlebotomist, Apheresis Technician, 05/2000 to 11/2005
Platte Canyon Rescue, BonfilsCity, STATE,
  • Provided medical care and transport to injured patients and documented accurate medical and activity reports
  • Collected blood and ensured accuracy in documentation and data entry
  • Consistently surpassed donor expectations for customer care and patient confidentiality
HR Manager, Concourse Supervisor, Specialist in Staffing & Training, 1992 to 06/2003
Pan American/United AirlinesCity, STATE,
  • Coordinated placement in nearly 500 positions across the US and Asia, and screened 2,000+ applicants
  • Co-authored and delivered professional training sessions covering numerous topics including cultural sensitivity, conflict resolution and fine dining integrally contributed to transforming United's nearly empty flights to Hong Kong and Japan to consistently full flights to the Pacific, pulling customers from JAL and Cathay Pacific
  • Identified a need for diversity training in the Pacific market and presented a proposal to senior management regarding the needs of the diverse client base, successfully urging them to broaden their American flag and apple pie emphasis
  • Developed and implemented cultural sensitivity training to promote acceptance and understanding of the diverse customer base in the Pacific market
  • Created training programs to equip US-based flight attendants with conflict resolution skills across cultural boundaries
  • Reduced delays due to catering, flight attendant or customer service issues by strengthening managerial leadership of concourse operations at Stapleton Airport

Master's Certificate: Human Resources Management, Expected in 2010
Villanova University - Philadelphia, Pennsylvania
Bachelor of Arts: Sociology & Criminology, Expected in
University of California - Riverside, California
Additional Information
  • Professional in Human Resources
  • Lean Six Sigma Green Belt
  • Advanced Instructor Skills Certification
  • Member SHRM
  • Merited the Clipper Award for Outstanding Achievement for 5 consecutive years
  • Merited Achievement Award for dedication in management

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School Attended

  • Villanova University
  • University of California

Job Titles Held:

  • Program Director-Float
  • HR Generalist/Talent Acquisition Coordinator
  • Human Resources Generalist
  • Lingerie Sales and Certified Fit Specialist
  • Lingerie Fit Specialist
  • District Trainer
  • EMT, Phlebotomist, Apheresis Technician
  • HR Manager, Concourse Supervisor, Specialist in Staffing & Training


  • Master's Certificate
  • Bachelor of Arts

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