program director resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 29 years of experience to new professional challenges with growth-oriented organization. Accomplished Program Director highly effective at overseeing statewide initiatives for employment and training, including the supervision of staff and team leaders. Offering 17 years of experience managing and improving employment and training projects, such as work-based learning and apprenticeships. Knowledgeable Program Director well-versed in providing strategic direction and ongoing leadership to planning, directing and the implementation of employment and training projects.

  • Achieved 80% increase in apprenticeship registrations in 2019-2020 fiscal year through effectively implementing a strategic plan that involved adding to the infrastructure through federal grants and training staff to work regionally and with employment partners, including 58 local community colleges. This was pre pandemic, however, registrations are on the rise with 76% of that number already met within the first quarter.
  • Collaborated with team of seven in the development a customized internal database, developed with my oversight and direction that involved apprenticeship staff and the System Office's internal Information Technology staff.
  • Supervised team of 22 staff members. Increased staff by 65% to build infrastructure and increase project objectives with outreach and development of apprenticeship training programs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets. Providing oversight and direction to implement tracking through an internal customer relationship management system (CRM), for efficiently and accuracy. Efficiency was increased with the implementation of an electronic data base that was user friendly for stakeholders and staff and included electronic signatures. This solved the issue of time wasted in using paper and eliminated the need for hard copies and processing time. Provided oversight and training to staff and stakeholders, including employers to utilize system and reduced time in the registration process by 45%.
  • Achieved successful application and implementing of six U.S. DOL, Employment and Training grants by assisting in the application process, planning, direction, implementation and the completion of the goals set in the grants.
  • Collaborated in the development of a Youth Team. This team was funded by our successful application process for grants through New America and the University of NC System (UNC). We were one in nine of the original applicants nationwide to receive funding from New America and the Partnership to Advance Youth Apprenticeship (PAYA) grant. We also received funding from GearUP through the UNC system . These funds were part of my oversight and tracking of goals that resulted in the increase of the number of youth apprentices by 38%. This project is also part of my oversight and collaboration in working in with the Governor's office, to assist state in reaching the goal of 2 million credentials achieved for NC citizens by 2030.
  • Achieved the implementation of electronic signatures by introducing Formstack and Salesforce software for staff and stakeholders to have an electronic system that was quick, efficient and timely in the process of apprenticeship registrations.
  • Resolved issue the distribution of over $16 million in funds, with added an electronic process that would automatically determine eligibility and calculate potential funding directly to local employers for apprenticeship registrations.
  • Collaborated with team of eight members, comprised of employers and local community colleges in the development of the NC Expansion Funds. The NC Expansion Funds were a result of the NC General Assembly providing $12 million to my department in the expansion of employment and training through apprenticeships. The implementation of this project took place in the course of six months and included my oversight and direction with team and IT staff to make the project successful. As a result, on September 30, 2022, over $ 5 million has been obligated with a goal of all $12 million obligated by December 2024. I am responsible for the planning, oversight, training, tracking the progress and evaluating the success of this project.
  • Demographics Analysis
  • Network Transmissions Monitoring
  • Promotion Development
  • Program Guidelines Adherence
  • Performance Standards and Analysis
  • Professional Relationships
  • Conducting Seminars
  • Policy and Procedure Improvement
  • Strategic Planning
  • Proficient In Microsoft Office and Salesforce
  • Risk Assessments
  • Outreach
  • Marketing Materials
  • Technical Assistance
Work History
11/2017 to Current
Program Director Pinnacle Services Minneapolis, MN, Raleigh, NC
  • Provided ongoing direction and leadership for registered apprenticeship operations for North Carolina.
  • Analyzed data to develop and implement strategies for marketing and outreach on registered apprenticeships.
  • Collaborated with National Governor's Association and for North Carolina. Resulted in development of statewide database, Navigator.
  • Supervised staff meetings to implement strategic planning and marketing plan for expanding registered apprenticeships.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Supervised media programming team and provided feedback to drive quality programming.
  • Collaborated with various employment stakeholders, community-based organizations and HBCUs to develop and implement solutions to build workforce and increased apprenticeships.
  • Conducted formal presentations on international, national and statewide level. Presentations include registered apprenticeship program updates to North Carolina legislature and Fortune 500 companies.
  • Improved success of program by making proactive adjustments to infrastructure with assistance in securing almost $20 million in grants.
  • Managed and implemented federal grants to expand registered apprenticeship statewide.
  • Provided technical assistance to employers and stakeholders to identify business needs and make recommendations.
  • Developed and implemented program evaluation systems to assess program impact.
  • Developed and implemented marketing strategies to promote program awareness and participation.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Identified risks and developed mitigation plans.
11/2014 to 11/2017
Program Director Pinnacle Services Minneapolis, MN, Raleigh, NC
  • Provided ongoing direction and leadership for program operations to increase program registrations by 25%.
  • Scheduled and supervised staff meetings to discuss new ideas and update on active participants, program details and milestones related to strategic plan and growth.
  • Collaborated with various teams to identify applicable solutions and offer guidance.
  • Maintained and updated project related documents.
  • Increased infrastructure with additional funding.
  • Identified risks and developed mitigation plans
  • Oversaw staff schedules and assignments to handle programming demands.
  • Developed proposals and operational plans within assigned area.
12/2008 to 11/2014
Bureau Chief Viacomcbs Inc. Sunnyvale, CA, Raleigh, NC
  • Collaborated with writing, editorial and reporting staff to produce crisp and engaging content.
  • Assigned routine stories and breaking news coverage for apprenticeship bureau.
  • Established and optimized bureau procedures to meet changing requirements.
  • Led team of 24 employment and training professionals focused on registered apprenticeship expansion.
08/2006 to 12/2008
Supervisor Parker-Hannifin, Corporation Olive Branch, MS, Raleigh, NC
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Provided technical support to employers and adjusted policies to meet changing needs.
  • Established statewide program for correctional officer to increase registered apprenticeship programs in rural areas by 30%.
  • Maintained compliance with company policies, objectives and communication goals.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Achieved results by working with staff to meet established targets.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
Expected in 12/1987 to to
Bachelor of Science: Business Administration And Management
Appalachian State University - Boone, NC

North Carolina Employment and Training Association - Board member

National Association of State and Territorial Apprenticeship Directors - Board member and Treasurer

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Resume Overview

School Attended

  • Appalachian State University

Job Titles Held:

  • Program Director
  • Program Director
  • Bureau Chief
  • Supervisor


  • Bachelor of Science

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