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program director resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Program Director seeking a position where I can utilize proven people-oriented skills to develop and promote a positive work environment. I am comfortable working in a highly visible role. I have exceptional analytical and problem solving skills. A proven leader with strong interpersonal skills, keen to motivate and effectively educate and connect department managers and employees regarding all HR matters.

Skills
  • Program development and management
  • Case management
  • Temporary housing
  • Social services
  • Effective communication skills
  • Appointment scheduling
  • Budget administration
  • Outreach programming specialist
  • Community resources specialist
  • Social media management
Work History
Program Director, 01/2016 to Current
DevereuxSicklerville, NJ,

• Seek, maintain and report on grants and contracts with private and public founders for over 200K
• Work with company Executive Director to strategically plan HR initiatives that will benefit company and encourage more efficient and beneficial work from employees
• Compile statistical time keeping reports, statements, and summaries related to pay and benefits accounts, and submit them to appropriate departments
• Provide information to employees and managers on payroll matters, tax issues, benefit plans, and collective agreement provisions
• Establish strong youth leadership opportunities within program, including peer-selected teen internship program and youth-led advisory council
• Hire, train and supervise staff of 13+ full and part-time adult and teen staff
• Maintain pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions
• Ensures planning, monitoring, and appraisal of employee work results by training managers to coach
• Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing organization at hearings
• Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures
• Collaborate with New Settlement programs for full integration of Settlement House spirit
• Maintain and establish strong school and community partners in Bronx and New York City
• Foster cross-functional relationships and ensure managers and employees are properly connected
• Promote positive and open work environment where employees feel comfortable speaking up about issues

School Program Director, 08/2012 to 12/2015
Catholic Charities Of The Archidiocese Of WashingtonTemple Hills, MD,
  • Facilitated skill/competency-building employment/internship preparation classes and workshops for 100 students in Young Adult Borough Center (YABC)
  • Provided job and career counseling to 100 students and beyond
  • Supported students' growth by providing continuous feedback and resources to meet student's needs
  • Collaborated with advocate counselors and social worker
  • Recruited students to participate in Learn To Work internship program
  • Monitored LTW students to facilitate greater retention on internships
  • Developed internships in diverse range of employment fields, to match students' skills, maturity levels, and experience
  • Provided guidance to employers on maximizing internship experiences by working effectively with adolescents
  • Facilitated weekly seminars for students that focus on building students' skills in semester long preparation classes at Young Adult Borough Center (YABC)
  • Assisted with out-of-school issues and provide crisis intervention as needed
  • Tracked, evaluated and report on multiple aspects of program operations
  • Met regularly with staff from other Young Adult Borough Center (YABC) sites to share learning, compare approaches and develop new program ideas
  • Collaborated with program manager to come up with schedule and budget
  • Conducted meetings with customers and clients to discuss needs and requirements
  • Developed appropriate policies for identification of medically-related social and emotional needs of clients
Housing Coordinator, 06/2011 to 06/2012
City Of Lakeland, Civil ServiceLakeland, FL,
  • Responsible for completing ongoing, annual and interim examinations for Housing Choice Voucher Program for 480 families
  • Referred families to shelters, legal resources and educational programs
  • Served as liaison for city with professional, business and civic groups, community organizations and individuals
  • Referred residents and families to community resources to improve well-being and quality of life
  • Communicated with housing managers and rental agencies on behalf of clients
  • Found affordable housing options for 480 people and families
  • Educated clients on lease and rental agreements
  • Reviewed criteria for different aid programs to determine eligibility for various applicants
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support
  • Kept up-to-date, thorough and accurate case files
Program Coordinator, 06/2007 to 06/2011
New Settlement ApartmentsCity, STATE,
  • Monitor youth leadership development and emotional wellness, observation and troubleshoot emotional or personal difficulties and group dynamics for 300 unduplicated students
  • Curriculum development for social justice issues and workshops
  • Serve as primary point of contact for internal and external constituencies on matters to Director of Youth Program
  • Discussed casting, budget and various production problems with directors and technical staff
  • Increased business revenue through proactive management of relationships and sales strategies
  • Analyzed program effectiveness and provided feedback to modify, adapt and optimize workflows
  • Planned and scheduled regular and special event programs to meet established goals
  • Minimized financial risk by establishing and maintaining best financial practices
  • Reviewed program needs and recruited qualified staff
  • Organized fundraising events to increase community's knowledge of company vision
  • Maintained compliance with company and legal requirements
  • Coordinated and monitored performance and quality of all programs and services
  • Fostered relationships with community members to define programming needs and strengthen organizational standing in local areas
Education
Bachelor of Science: Political Science, Expected in 12/2008 to New York Institute of Technology - Old Westbury, NY
GPA:
Master of Science: Human Resources Management, Expected in 05/2020 to Mercy College - Dobbs Ferry, NY
GPA:
Certifications
SACC Licensed; Mandated Child Reporter; CPR & RTE certified; AMX Leadership Academy Alumni May 2015 Jessica Claire pg. 2 of 3,

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Resume Overview

School Attended

  • New York Institute of Technology
  • Mercy College

Job Titles Held:

  • Program Director
  • School Program Director
  • Housing Coordinator
  • Program Coordinator

Degrees

  • Bachelor of Science
  • Master of Science

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