program director resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Summary

Experienced Licensed Clinical Social Worker with over eighteen years of experience treating individuals with drug and alcohol addictions and co-occurring disorders and over 15 years of managerial experience leading and evaluating residential programs in a behavioral health setting.

Core Qualifications
  • Staff development
  • Operations management
  • Policy/program development
  • Staff training
  • Supervision and training
  • Sound judgment
  • Computer-savvy
  • Calm under pressure
  • Complex problem solving
  • Staff motivation
  • Client Satisfaction
  • Team Building
  • Time Management
  • Employee Scheduling
  • Crisis Intervention
  • Performance Evaluations
Professional Experience
06/2012 to 10/2014 Program Director Devereux | Webster, MA,
  • Oversee all residential programs for adult and youth.
  • Conducts regular clinical staff meetings
  • Interviews, hires, oversees the training and development of schedules, work assignments, performance evaluation and disciplinary action as necessary.
  • Assesses and evaluates staffing patterns and caseload distributions.
  • Provide and coordinate staff training.
  • Audit client records, review client treatment plans and discharge plans to ensure consistent and timely treatment.
  • Policy education and enforcement.
  • Assists in researching, planning, securing approval of, and implementing new or enhanced program services.
  • Assists in planning and administering program budgets by controlling purchases, reviewing and approving budgeted expenditures and monitoring budget variances.
  • Investigates, documents and resolves complaints or incidents concerning clients, family members, visitors, or staff.
  • Serves as a program liaison, and maintains and fosters cooperative working relationships with a variety of referral sources, community organizations, criminal justice, and social services agencies.
  • Supports program outreach and public relations initiatives through such activities as scheduling tours or conducting group presentations.
  • Serve on various committees and work groups for quality improvement and utilization review.
07/1996 to 06/2012 Clinical Supervisor Bristol Hospice | Brighton, CO,
  • Responsible for providing direct supervision to Counselors and other clinical staff delivering client treatments.
  • Oversee client services and ensure compliance with established program standards and service delivery objectives.
  • Audit client records and participate in DASA and JCAHO audits.
  • Interview, hire, train, evaluate, schedule, and discipline assigned staff to build effective teams.
  • Serve as resource to assigned staff in identifying and resolving complex case problems.
  • Interpret and enforce policies and procedures, and initiate corrective actions.
  • Assume client caseload in response to workload or staffing shortages.
  • Conduct group therapy and individual counseling sessions.
  • Group and Individual Sessions include topics and curriculum such as Beyond Trauma, Voices, A Woman's Way Through The Twelve Steps, Cognitive Restructuring, Art Therapy, Relapse Prevention, Grief Therapy, Anger Management, Hazelden's Living In Balance Curriculum, 12-Steps, Feelings Management, Depression, Suicidal Ideation, Pregnancy, Eating Disorders, Borderline Personality Disorder, Bipolar Disorder, AD(H)D, Family Therapy, Sexual Abuse/Assault, Self-Harm, Drug Education, and Discharge/Continuing Care Planning.) Create and implement program schedules to provide therapeutic activities for 22 clients.
  • Oversee and supervise the Recreational Therapist to ensure that clients are afforded opportunities for sober fun activities and physical education.
  • Schedule and organize psychiatric appointments for the facility and consult with the Psychiatrist or Physician's Assistant on client referrals for psychotropic medications on a weekly basis.
1996 to 04/1996 Intern Oasis Systems, Inc. | Corona, CA,
  • Participated in case management and the supervision planning process of probationers.
  • Worked with specialized caseloads including Intensive Probation, Supervision, Alternative to Detention (ATD), DUI Program, and the Public Service Work Program.
  • Appeared in court as a representative of the probation department and conducted home visits with police escort as needed.
Expected in 2001 to to MSW | Social Work Southern Illinois University, Carbondale, IL GPA:
Expected in 1996 to to LCSW (Licensed Clinical Social Worker) CADC (Certified Alcohol and Drug Counselor) MISA I (Mentally Ill Substance Abuse Certification) | BSW, SIU Carbondale, IL , , GPA:

I am an accomplished and effective manager, leader and motivator. I have proved to be adaptable, ambitious and focused. Mentoring, educating, and consistent demonstration of professionalism and ethics are a few of my strongest assets.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Southern Illinois University

Job Titles Held:

  • Program Director
  • Clinical Supervisor
  • Intern


  • MSW
  • LCSW (Licensed Clinical Social Worker) CADC (Certified Alcohol and Drug Counselor) MISA I (Mentally Ill Substance Abuse Certification)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: