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program director resume example with 18+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Executive Summary

Experienced Licensed Clinical Social Worker with over eighteen years of experience treating individuals with drug and alcohol addictions and co-occurring disorders and over 15 years of managerial experience leading and evaluating residential programs in a behavioral health setting.




Core Qualifications
  • Staff development
  • Operations management
  • Policy/program development
  • Staff training
  • Supervision and training
  • Sound judgment
  • Computer-savvy
  • Calm under pressure
  • Complex problem solving
  • Staff motivation
  • Client Satisfaction
  • Team Building
  • Time Management
  • Employee Scheduling
  • Crisis Intervention
  • Performance Evaluations
Professional Experience
06/2012 to 10/2014 Program Director Devereux | Webster, MA,
  • Oversee all residential programs for adult and youth.
  • Conducts regular clinical staff meetings
  • Interviews, hires, oversees the training and development of schedules, work assignments, performance evaluation and disciplinary action as necessary.
  • Assesses and evaluates staffing patterns and caseload distributions.
  • Provide and coordinate staff training.
  • Audit client records, review client treatment plans and discharge plans to ensure consistent and timely treatment.
  • Policy education and enforcement.
  • Assists in researching, planning, securing approval of, and implementing new or enhanced program services.
  • Assists in planning and administering program budgets by controlling purchases, reviewing and approving budgeted expenditures and monitoring budget variances.
  • Investigates, documents and resolves complaints or incidents concerning clients, family members, visitors, or staff.
  • Serves as a program liaison, and maintains and fosters cooperative working relationships with a variety of referral sources, community organizations, criminal justice, and social services agencies.
  • Supports program outreach and public relations initiatives through such activities as scheduling tours or conducting group presentations.
  • Serve on various committees and work groups for quality improvement and utilization review.
07/1996 to 06/2012 Clinical Supervisor Bristol Hospice | Brighton, CO,
  • Responsible for providing direct supervision to Counselors and other clinical staff delivering client treatments.
  • Oversee client services and ensure compliance with established program standards and service delivery objectives.
  • Audit client records and participate in DASA and JCAHO audits.
  • Interview, hire, train, evaluate, schedule, and discipline assigned staff to build effective teams.
  • Serve as resource to assigned staff in identifying and resolving complex case problems.
  • Interpret and enforce policies and procedures, and initiate corrective actions.
  • Assume client caseload in response to workload or staffing shortages.
  • Conduct group therapy and individual counseling sessions.
  • Group and Individual Sessions include topics and curriculum such as Beyond Trauma, Voices, A Woman's Way Through The Twelve Steps, Cognitive Restructuring, Art Therapy, Relapse Prevention, Grief Therapy, Anger Management, Hazelden's Living In Balance Curriculum, 12-Steps, Feelings Management, Depression, Suicidal Ideation, Pregnancy, Eating Disorders, Borderline Personality Disorder, Bipolar Disorder, AD(H)D, Family Therapy, Sexual Abuse/Assault, Self-Harm, Drug Education, and Discharge/Continuing Care Planning.) Create and implement program schedules to provide therapeutic activities for 22 clients.
  • Oversee and supervise the Recreational Therapist to ensure that clients are afforded opportunities for sober fun activities and physical education.
  • Schedule and organize psychiatric appointments for the facility and consult with the Psychiatrist or Physician's Assistant on client referrals for psychotropic medications on a weekly basis.
1996 to 04/1996 Intern Oasis Systems, Inc. | Corona, CA,
  • Participated in case management and the supervision planning process of probationers.
  • Worked with specialized caseloads including Intensive Probation, Supervision, Alternative to Detention (ATD), DUI Program, and the Public Service Work Program.
  • Appeared in court as a representative of the probation department and conducted home visits with police escort as needed.
Education
Expected in 2001 to to MSW | Social Work Southern Illinois University, Carbondale, IL GPA:
Expected in 1996 to to LCSW (Licensed Clinical Social Worker) CADC (Certified Alcohol and Drug Counselor) MISA I (Mentally Ill Substance Abuse Certification) | BSW, SIU Carbondale, IL , , GPA:
Affiliations
Skills

I am an accomplished and effective manager, leader and motivator. I have proved to be adaptable, ambitious and focused. Mentoring, educating, and consistent demonstration of professionalism and ethics are a few of my strongest assets.

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Resume Overview

School Attended

  • Southern Illinois University

Job Titles Held:

  • Program Director
  • Clinical Supervisor
  • Intern

Degrees

  • MSW
  • LCSW (Licensed Clinical Social Worker) CADC (Certified Alcohol and Drug Counselor) MISA I (Mentally Ill Substance Abuse Certification)

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