LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Program Director
Please provide a type of job or location to search!
SEARCH

Program Director Resume Example

Resume Score: 100%

Love this resume?Build Your Own Now
PROGRAM DIRECTOR
Executive Summary

Experienced and goal oriented business leader with proven track record of consistently meeting or exceeding goals related to program management, process improvement, and people management. Known for strong analytical, organizational, problem solving, communication, and leadership skills.

Core Qualifications
  • Leadership
  • Process Improvement
  • Risk Management
  • PMO
  • Program Management
  • Vendor Management


  • Project Portfolio Management
  • Change Management
  • Business Analysis
  • Analysis
  • Performance Management
  • Strategy
Professional Experience
Program Director01/2014 to CurrentCompany NameCity, State

Directs, motivates, and develops staff responsible for overseeing 36 - 60 million dollars of annual discretionary spend, while providing project governance and minimizing risk

  • Reduced risk by proactively working with IT CIO and senior leadership team to track and manage the IT portfolio financials, project health, and schedule. Variance to approved spend in 2014 was less than 1% on a 36.5 million dollar spend.
  • Led organization through change management while implementing new resourcing model impacting roughly 150 people. New model aligns resources by business function, improves knowledge expertise, and gains organizational efficiencies without reducing quality
  • Transformed the PMO from an administrative data provider to a consultative, flexible, governance body that turns problems into actionable solutions while promoting best practices
  • Implemented multiple process improvements focused on gaining efficiencies, reducing risk, and increasing quality
  • Leads early in career program within IT by providing recent college graduates with various assignments and experiences for a two year period that allow them to gain experience while developing core competencies
Program Manager04/2009 to 01/2013Company NameCity, State

Led team responsible for tracking resource movement, forecasting the annual strategic technology spend, driving the annual budgeting process, accruing consulting partner costs, and negotiating vendor rate cards

  • Regularly summarized and reviewed financial state with CIO/COO and his leadership team, raising flags as needed to proactively address financial risk
  • Provided various resourcing and financial models as needed in support of strategic spend planning
  • Continuously worked with the Hanover IT group to achieve acceptable variances to budget by collaborating and driving adherence to approved headcount, technology spend, and sourcing levers
  • Built strong relationships with Hanover's Sourcing Partners in the development of rate cards, staffing/releasing resources, and invoicing issues.
Project Manager01/2005 to 03/2009Company NameCity, State

Managed multiple projects and employees in support of the divestiture of The Hanover's Annuity and Life Insurance Businesses

  • Sales of two discrete life insurance companies to Goldman Sachs resulted in a total of $567 million capital increase
  • Retained 98% of employees over an extended period to complete these projects
  • Partnered with Senior Leadership, outside counsel, outside consultants, regulatory agencies and internal employees in developing strategic plans to address and resolve an estimated $18 million dollar critical, high profile company issue
  • Directed team of 100 staff to review, analyze, problem solve, recommend solutions and execute them for 160,000 annuity contracts in need of resolution before transitioning as part of the sale
  • Partnered with audit and finance teams to estimate overall dollar exposure of issue by researching, analyzing and extrapolating data
  • Led complex customer contact initiative by creating talking points for staff, creating letter templates for customer mailings, and guiding employees in responding to customer inquiries.
  • Developed metrics monitoring and tracking system to keep senior management informed of results.
  • Designed monthly billing process, time tracking process, and change control process for the transition service periods between the Hanover and Goldman Sachs for sales of two life companies.
  • Collaborated with law staff and business units to document disclosures to the stock purchase agreement as part of the FAFLIC sale to Goldman Sachs
  • Designed 2007 and 2008 Life Companies strategic business plans on behalf of Senior Leadership
  • Created and/or approved all 2008 employee and customer communications
Call Center Manager01/2002 to 01/2005Company NameCity, State

Managed centralized support team of 26 within 100 seat call center; team functions included research, correspondence, quality monitoring, internal help desk, escalation path, problem resolution, quality assurance, business analysis, and training

  • Successfully led staff through corporate restructuring and change in focus from manufacturing and sales to maintenance and retention of existing customer accounts
  • Created and implemented a strategic process to capture and report on analytical data regarding the types of customer inquiries made into the call center in support of improving service and lowering expenses
  • Reduced training time by 50% while increasing effectiveness by absorbing call center training within the department.
  • Decreased escalated calls by one third by redesigning the process and enabling Customer Service Representatives to better handle difficult callers
  • Improved staff performance by developing and implementing bonus measures for quality, productivity, and behavior
Education
Master's Degree: Organizaional Leadership2015Nichols CollegeCity, State

Graduating May, 2015

Bachelor's Degree: English Language and Literature, General1998UMASS AmherstCity, State
Skills
  • 26 years of experience leading teams
  • Expert in process improvement
  • Proven success in problem solving


Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Nichols College
  • UMASS Amherst

Job Titles Held:

  • Program Director
  • Program Manager
  • Project Manager
  • Call Center Manager

Degrees

  • Master's Degree : Organizaional Leadership 2015
    Bachelor's Degree : English Language and Literature, General 1998

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Program-Director-resume-sample

Program Director

Pasadena, Maryland

Program-Director-resume-sample

Program Director

Nashville, Tennessee

PROGRAM-DIRECTOR-resume-sample

PROGRAM DIRECTOR

Lakeland, Florida

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.