Experienced and goal oriented business leader with proven track record of consistently meeting or exceeding goals related to program management, process improvement, and people management. Known for strong analytical, organizational, problem solving, communication, and leadership skills.
Directs, motivates, and develops staff responsible for overseeing 36 - 60 million dollars of annual discretionary spend, while providing project governance and minimizing risk
Led team responsible for tracking resource movement, forecasting the annual strategic technology spend, driving the annual budgeting process, accruing consulting partner costs, and negotiating vendor rate cards
Managed multiple projects and employees in support of the divestiture of The Hanover's Annuity and Life Insurance Businesses
Managed centralized support team of 26 within 100 seat call center; team functions included research, correspondence, quality monitoring, internal help desk, escalation path, problem resolution, quality assurance, business analysis, and training
Graduating May, 2015
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