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Program Director Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
A dedicated, results-oriented, multilingual professional with solid experience in customer service, HR Training & Development and Social Work field, as well as health care field. A high energy leader and team player with a positive attitude, excellent client relationship skills, the ability to analyze, and solved problems. Commitment to providing quality work and achieving set goals in stressful and demanding work environments. Ability to multi-task, strong interpersonal skills. Posted a strong working knowledge of computer skill and other office devices. Able to communicate efficiently both orally and in written form. Very detail and goal oriented in the assigned tasks.
Highlights
  • Attentive listener
  • Sensitive
  • Empathetic
  • Community outreach expert
  • Strong communicator
  • Detail-oriented
  • Excellent interpersonal skills
  • Team player
  • Strategic planner
  • Natural leader
  • Exceptional customer service
  • MS Office proficient
  • Reliable
  • Friendly
  • Energetic
  • Approachable
  • Flexible
  • Organized
  • Strong work ethic
Accomplishments

Delivered services that resulted in 100% of assigned clients remaining eligible for Disability program during tenure.

Achieved a 90% enrollment in the program for both adults and children clients.



Experience
Program Director, 2010 to 2012
Dish Network CorporationSouth Hackensack, NJ,
  • Oversee the day to day activity of the overall State Program. Conduct initial patients' services, schedule initial intake via phone and home visit. Problem solve to alleviate client's problems and concerns in a timely manner. Responsible for all client's data entry into the system. Interacted with nurses, Therapist, and CNA daily to coordinate patient's care. Coordinate all services and activities for patients as specified by state guideline.
  • Responsible for employee's time sheet and payroll.
  • Ensure the program is in compliance with State' guideline Responsible for preparing monthly reports, and prepared clients report, audit client's file internal & State level.
  • Ensure that all clients' charts are in compliance and ready for State Audit.
  • Initiate and maintain contracts with vendors, and Therapist in the community to provide services as requested by clients' family.
  • Supervised and Coordinate all services requested by clients.
  • Responsible for maintaining Program's monthly budget.
  • Responsible for processing all invoices.
  • Supervised employee's overall conduct and job performance.
  • Monitored project schedules for three projects at a time.
  • Developed and managed annual operating budgets for fifty clients
  • Recruited, hired and trained new employees for the Disabled program.
  • Optimized the overall customer experience through conducting annual customer satisfaction survey.
  • Identified inefficiencies and made recommendations for process improvements.
Crisis Counselor/Data Entry, 10/2003 to 03/2010
Karl Storz Endovision IncDallas, TX,
  • Counseled Women and children of Domestic Violent Victims.
  • Answered 24 hours Crisis Hot line, prepared all charts ready for State Audit.
  • Heavy data entry of all new intake, prepared monthly/daily reports.
  • Assisted Supervisor in Problem Solving.
  • Interviewed clients individually and with families to determine what services would best address their needs.
  • Advised patients on community resources, made referrals and devised realistic treatment plans.
  • Compiled socio-psychiatric case histories to facilitate accurate diagnoses.
  • Educated residents and their families regarding other community resources.
  • Developed workable solutions for recurring problems for individuals and families.
  • Provided mental health support to homeless clients, and connected them with community resources.
Case Manager, 1999 to 2002
Karl Storz Endovision IncBoston, MA,
  • Responsible for training and orientating new hires, assist supervisor with monthly report Responsible for daily data entry.
  • Problem solving in handling day to day crisis.
  • Performed all aspects of Case Management duty.
  • Responsible for servicing clients in providing them with referrals to other services in the community.
  • Ensure client's charts are Audit ready.
  • Provide individual counseling, guidance and emotional support.
  • Support clients in achieving their goals in finding services.
  • Maintained thorough case history records and wrote detailed reports.
  • Provided mental health support to homeless clients, and connected them with community resources.
  • Managed caseloads and acted as an advocate for client rights.
  • Developed workable solutions for recurring problems for individuals and families.
  • Counseled and prepared residents for their transition back into the community.
  • Educated residents and their families regarding other community resources.
  • Maintained a caseload of twelve patients, working under strict deadlines.
  • Evaluated and addressed individual client needs and concerns.
  • Presented case history material for review and discussion with other staff members.
  • Communicated with public social and welfare agencies to obtain and provide information.
  • Assessed patient and delivered comprehensive case management services.
Case Manager, 1998 to 02/1999
Park Nicollet Health ServicesShakopee, MN,
  • Trained and oriented new hire and volunteers.
  • Specialized in clients service.
  • Perform data entry of all new client intake Responsible for monthly monitoring of all services Coordinated services for clients.
  • Served as Advocate for clients and Volunteer in the mentoring program.
  • Facilitate group meeting.
  • Process new clients' intake and assessment for enrollment.
  • Provide Case Management to client's families and Volunteers.
  • Interviewed clients individually and with families to determine what services would best address their needs.
  • Guided youth through the emancipation planning process.
  • Presented case history material for review and discussion with other staff members.
  • Maintained a caseload of eighty patients, working under strict deadlines.
  • Educated client's families regarding other community resources.
  • Managed caseloads and acted as an advocate for client rights.
Social Worker, 1996 to 1998
JAN WARNER ADULT DAY CARE CENTERCity, STATE,
  • Process new clients' intake and assessment for enrollment.
  • Performed data entry of all new clients intake Served as Liaison for the agency.
  • Prepared families and clients that is ready to transition into an independent living facilities.
  • Provide information and Referrals to families and clients.
Education
Bachelor of Science: Social Work, Expected in 1995
West Texas A&M University - Canyon, TX
GPA:

Social Work

Skills

agency, budget, Case Management, charts, contracts, counseling, clients, data entry, emotional support, mentoring, patient's care, payroll, Problem Solving, receiving, Supervisor

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Resume Strength

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Resume Overview

School Attended
  • West Texas A&M University
Job Titles Held:
  • Program Director
  • Crisis Counselor/Data Entry
  • Case Manager
  • Case Manager
  • Social Worker
Degrees
  • Bachelor of Science

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