Program Director Resume Example
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PROGRAM DIRECTOR
Professional Summary
15+ years' experience as an Office Manager overseeing day-to-day office operations, handling HR functions, ensuring process procedure development and adherence, tracking and running reports, managing staff and volunteers and streamlining workflow
*Self-starter, responsible, organized, conscientious, detail-oriented, excellent communication skills and trainable
Core Qualifications
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Experience
June 2007
to
October 2015
Ellucian Inc.Charlotte , NCProgram Director
- Serve as adult volunteer and youth program participants primary point of contact for coordinating all organization meetings and extracurricular activities Recruit, interview and submit background checks on all potential adult volunteers Facilitate adult volunteer and youth participant matching sessions to ensure mentor/mentee compatibility Liaison to Fulton County Juvenile Court to receive youth participant referrals from the court or probation officers Communicate daily, weekly, monthly with Probation Officers on youth participants progress and potential new program youth candidates Prepare and submit weekly youth participant status reports to various probation officers on program participants performance Request weekly status updates from adult volunteers on youth participant progress for reporting and tracking of progress toward goals Conduct orientation classes for new program participants (both youth participant and adult volunteer) Attend all board meetings, report on program progress upon request, record and distribute meeting minutes Coordinate all meeting notifications to volunteers and youth participants as well as manage location logistics to ensure smooth meeting flow Developed and maintain volunteer and youth participant tracking database Compose monthly report on program participants and volunteers for Board of Directors Prepare grant proposals to various entities for monetary, food or supply donations Organize community service projects for youth participants and adult volunteers Perform other administrative task as needed.
April 2006
to
June 2007
MckinseyMexico , MOAssociate
- Processed transactions quickly and efficiently to ensure customer satisfaction Performed HR duties including interviewing potential candidates, submitting request for background checks and validating weekly timecard reporting for payroll Tracked and maintained a detailed log of inter-store transfer of goods between three stores Compiled daily, weekly, monthly sales and trend reports to show product and store performance Verified cash register balances and ensured sufficient cash reserves at all registers Performed clerical duties as requested.
October 1999
to
July 2005
TRX, IncorporatedCity , STATEBack Office Manager
- Managed the day-to-day office operations including department procedures adherence, HR task and issues, assigning and monitoring completion of work task and drafting department and client communications Oversaw the performance of 15 process teammates who consistently maintained high productivity and few errors Implemented team goals enhance overall productivity and led weekly department meetings to review goals with teammates that resulted in 100% overall increased productivity of team Developed a tracking mechanism to ensure accountability standards are met resulting in reduced department errors and increased productivity Collaborated with clients such as Delta, Expedia and Hotwire to facilitate in streamlining their accounts payable processes to improve efficiency and client satisfaction Produced weekly and monthly reports detailing department activities and performance to goal Conducted one-on-ones with teammates and provided mentoring or counseling on ways to improve performance Served as departmental point of contact for maintenance issues, ordering supplies and equipment request.
January 1999
to
January 2000
Debit Memo Agent
- Processed refundable airline tickets to customers purchased through multiple channels for various airlines.
- Balanced all accounts payable of refunded airline tickets and submitted final reports to various airlines per their standard format.
- Managed daily work queue of all incoming debit memos to ensure timely refunds issued to customers.
- Provided excellent customer service to clients throughout the process.
Education
Kennesaw State UniversityCity, StateBBA Degree: ManagementManagement
Atlanta Technical UniversityCity, StateDiploma: Computer ProgrammingComputer Programming
Skills
accounts payable, administrative, cash register, clerical, counseling, client, clients, customer satisfaction, excellent customer service, database, debit, drafting, grant proposals, HR, logistics, meetings, mentor, mentoring, office, payroll, processes, progress, reporting, sales, trend
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Resume Overview
School Attended
- Kennesaw State University
- Atlanta Technical University
Job Titles Held:
- Program Director
- Associate
- Back Office Manager
- Debit Memo Agent
Degrees
- BBA Degree : Management
Diploma : Computer Programming
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