Program Director Resume Example
Multi-faceted Program Director offering exceptional talents in client advocacy and staff development. Well-versed in multitasking to achieve challenging goals. Communicative and team-oriented with proficiency in MS Office. Proven history of fostering motivation in others to meet team, individual and management objectives. Results-focused human services professional with strength in communication, patience, and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Highly organized, proactive and punctual with team-oriented mentality.
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Atlanta , GAEmory University/Sep 2018 to Current
- Managed a residence of 20 Supported Independent apartments for people with mental health conditions.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Led meetings every month to receive resident concerns and educate on changes to policies and procedures.
- Interfaced with residents to address and resolve complaints or grievances.
- Conducted weekly meetings with integrated team members (clinicians, peer support workers, team leaders) and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Managed administrative tasks, including scheduling, maintenance requests, and incident reports.
- Facilitated new employee trainings which included: intro to psychiatric rehabilitation, intro to CBT, human rights and ethics, dual diagnosis, and crisis prevention and intervention.
Boston , MAThe Mentor Network/Mar 2018 to Sep 2018
- Oversaw the opening of a new group home, including acquiring the appropriate documentation, permits, and furnished the common areas of the new home with input from staff and new residents.
- Managed daily needs of 5 neurodiversity individuals through budget management, menu planning, activity planning and transportation coordination.
- Encouraged residents to independently interact with others, make decisions and participate in community activities with people with and without developmental impairments.
- Scheduled residents' appointment and provided transportation to physician and therapy visits.
- Conversed with residents to promote social interaction and reinforce positive behaviors.
- Coordinated community activities to promote social skills and community participation.
- Communicated with families or advocates to discuss resident needs and progress.
- Updated, developed and implemented individual treatment plans and discharge plans by collaborating with family members, guardians, and DDS case managers.
- Hired, interviewed and trained eight new staff members and created staff schedules.
- Monitored performance of eight staff members to gauge work efficiency and improve overall productivity.
- Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
Standish , MEMaine Health/Jul 2015 to Mar 2017
- Worked in a group home of five individuals with Prader-Willi Syndrome, maintaining financial information and individual charts.
- Facilitated opportunities for community integration.
- Transported residents to doctor's appointments and other related errands, and assisted with personal needs shopping.
- Developed Individual Service Plans with residents, with input from families and guardians.
- Regularly communicated with guardians/families, healthcare providers, and day hab programs to ensure an open communication system
- Developed individually tailored restrictive practice interventions when needed
- Updated/counseled direct support professionals regarding the residents' ISPs and goals, and showed them how to track data in our EMR.
- Actively worked with Residential Supervisor and Direct Care Staff to ensure appropriate interactions/boundaries.
- Reported abuse/neglect re. DPPC policies.
- Administered medications under MAP (MA)
- Supervised medication administration, personal hygiene and other activities of daily living (including some work with elderly clients, such as assisting with toileting and showering).
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
Coeur D Alene , IDKootenai Medical Center/Feb 2013 to Apr 2014
- Worked with up to twenty individuals on a dual diagnosis unit, treating both addiction and mental health diagnoses.
- Conducted intake process with new clients, including searching person for substances/weapons.
- Collected urine samples from clients to test for substances.
- Facilitated weekly group sessions focused on various issues to help groups and individuals.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Helped clients transcend addiction and rebuild lives by empowering each with knowledge and skills.
- Collaborated with team members to monitor treatment progress and improve individual clients' plans.
- Partnered with clients to inspire and help maintain positive life changes.
CPR
First Aid
Water Safety
MAP
ISP Goals and Objectives
Training and Staff Development
Servant Leadership
Moral Coherency
2018 Regional Leadership Series (through MA Dept. of Developmental Disabilities)
Crisis Prevention and Intervention
"Both staff and residents trust, respect, and enjoy working with her."
"Chloe maintains a positive attitude at work while volunteering when something comes up that is not a preferred activity."
"Chloe has willingly come in early, stayed late, an picked up extra shifts. She never complained when asked to help out as house staff, if there was a call out or no coverage."
"Chloe..is an asset to the team."
"...works well with peers and is interested in continuing to advance her skill set through trainings."
"Chloe goes above and beyond the call of duty."
"Chle...is consistent with clients and has developed good relationships with all the individuals she cares for. Chloe has been very helpful in working with the individuals on updating ISP goals that are thoughtful and achievable."
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Resume Overview
School Attended
- Barnstable High School
- Cape Cod Community College
Job Titles Held:
- Program Director
- Group Home Manager
- Case Manager
- Mental Health Specialist
Degrees
- High School Diploma
Some College (No Degree) : Human Services, Psychology
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