Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Website, Portfolio, Profiles
Professional Summary

Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 17+ years of experience to new professional challenges with growth-oriented organization.

  • Domain knowledge (Retail)
  • Strategic leadership
  • Understanding of human resources
  • Effective leader
  • Program development
  • Customer service experience
Work History
08/XXX9 to Current Program Director Emory University | Atlanta, GA,
  • Influenced approx. $5.15 million in revenue across multiple PLM engagements
  • Developed PLM engagement models for new new and existing Customers, laying out framework and defining roles
  • Worked with Customers to identify long term PLM goals to create PLM road map that aligns with Business and IT needs and emerging technology landscape
  • Provided ongoing direction and leadership across program operations
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
  • Oversaw team of 25+ personnel focused on new solution design, development and delivery, delivered 5 new solutions that have been offered across multiple Clientele
  • Improved revenues 15% by implementing new solution options
05/XXX6 to 07/XXX9 PLM Principal Consultant Accenture | Frankfort, KY,
  • Successfully delivered 3 end-end implementations and 4 enhancements/upgrade engagements
  • Collaborated with clients from concept (scoping) through final delivery for PLM engagements
  • Evaluated client needs and gave professional presentations highlighting findings and recommended optimizations
  • Created plan of action to implement solutions
  • Led digital transformation exercise across multiple PLM Customers resulting in overhaul of PLM System landscape and significant (15-40%) Process Efficiencies
  • Led team providing on-site project management support, managing tasking, schedules, deliverables and customer relations for high-visibility enterprise-wise projects
  • Prioritized projects and project tasks depending upon key milestones and deadline dates
  • Provided detailed techno-functional advice to Customers regarding PLM tool alignment across overall IT and Functional landscape
  • Analyzed requirements, developed cost estimates, evaluated alternative solutions and implementation thereof
  • Contributed to continuous improvement of PLM Practice based on learning from ideas, client implementation and past industry experience
  • Developed service plans in consultation with Customers and performed follow-ups assessing quantity and quality of services
  • Hired and Trained over 15+ PLM Functional Consultants, crafting team of efficient, qualified employees for developing Consulting practice
06/XXX3 to 05/XXX6 PLM Lead Consultant ITC Infotech USA Inc | City, STATE,
  • Lead 4 end-end PLM Implementation projects across multiple Customers across Categories and Business Models with varying Scope and Complexity
  • Evaluated Customer needs and created plan of action to provide solutions
  • Led 7 end-end PLM implementation projects. All Projects delivered on Time, with High Level of Adoption, Significant Improvements in Process Efficiencies and Increase in Collaboration across Stakeholders
  • Conducted Business Process Workshops, Document and Finalize user requirements.
  • Prepared project documentation and artifacts, including business case, gaps, analysis of alternatives, cost-benefit analysis, solution design
  • Triage across stakeholders to align on proposed solution and potential cost and time implications
  • Led User Acceptance Training (UAT) sessions
  • Coordinating with offshore teams for solution development including explaining expectations and review progress
05/XXX1 to 07/XXX3 PLM Consultant ITC Infotech (USA) Inc | City, STATE,
  • Successfully conducted 200+ business workshops and 100+ training sessions
  • Evaluated diverse organization systems to identify workflow, communication to establish Current (AS-IS) processes
  • Produced detailed and relevant reports for use in making business decisions
  • Used Current (AS-IS) findings to develop detailed and relevant reports to design future Improvement (TO-BE) process
  • Participated in Business Process workshops to understand requirements
  • Participated in Solution Design sessions to align requirements with PLM tools
  • Created Unit Test Cases and Executed Unit Tests to validate developments
  • Created User Training Manuals and Conducted System User Training
Expected in 12/2020 PMI-ACP | Agile Practices And Methods Project Management Institute-PMI, Philadelphia, PA, GPA:
Expected in 04/XXX9 PMI-PMP | Project Management Project Management Institute-PMI, Philadelphia, PA, GPA:
Expected in 10/XXX8 Certified Scrum Master | Agile-Scrum Methodologies And Practices Scrum Alliance, Westminster, CO, GPA:
Expected in 09/2004 MBA | International Business Simbiosis Institute, Pune, India, GPA:
Expected in 05/1994 Bachelor of Science | Science Benaras Hindu University, Varanasi, India, GPA:
  • Projects - Led 3 of the largest Retail PLM initiatives (World's Largest Retailer, World's Largest Tele-retailer, World's Largest Wholesaler)
  • Collaborated with team of 8 in the development of App Ecosystem
  • Business Development - Initiated two key partnerships which resulted in 15% revenue growth
  • Thought Leadership - Presented paper at "Liveworx XXX9" (flagship event for PTC-owners of market leading PLM Solutions-FlexPLM and Windchill) on key opportunities in Retail Digital Transformation
  • Thought Leadership - Published paper in on "Driving Productivity and PLM Effectiveness using an App Ecosystem"
  • Thought Leadership - Published multiple papers on Retail Product Development-"Use of BOL", "Use of AI to create Predictive Calendar", "Impact of COVID-19 on Retail"
  • Project Management Institute
Additional Information

I am a through and through Retail Professional who has the right mix of business (working in a Product Developer and Sourcing profile) and IT (project implementation and management) experience. I bring to the table more than 17 years of domain understanding gained through working with some of the leading retailers-Lowe's, Wal-mart, Nike, Carter's, Levi's to just name a few.

Some of my key professional accomplishments are listed below:

  • Successfully led the end-end PLM implementation for the world's largest-Retailer (Wal-mart), Tele-retailer (QVC) and Wholesaler (Li and Fung)
  • Successfully developed a point business solutions (apps) for my current employer, that has generated business in excess of USD$2.5 million
  • Successfully led the digital transformation through use of Artificial Intelligence based solution for one of the leading Kid's Apparel Retailer in US

With my extensive experience across implementation and pre-sales activities, I can help aquire new Customers and also extend existing relationships through showcasing additional areas for value add, thereby significantly improving revenue and margins.

Full Professional
Full Professional
Professional Working

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School Attended

  • Project Management Institute-PMI
  • Project Management Institute-PMI
  • Scrum Alliance
  • Simbiosis Institute
  • Benaras Hindu University

Job Titles Held:

  • Program Director
  • PLM Principal Consultant
  • PLM Lead Consultant
  • PLM Consultant


  • Certified Scrum Master
  • MBA
  • Bachelor of Science

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