Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 17+ years of experience to new professional challenges with growth-oriented organization.
Skills
Domain knowledge (Retail)
Strategic leadership
Understanding of human resources
Effective leader
Program development
Customer service experience
Work History
08/XXX9 to CurrentProgram DirectorEmory University | Atlanta, GA,
Influenced approx. $5.15 million in revenue across multiple PLM engagements
Developed PLM engagement models for new new and existing Customers, laying out framework and defining roles
Worked with Customers to identify long term PLM goals to create PLM road map that aligns with Business and IT needs and emerging technology landscape
Provided ongoing direction and leadership across program operations
Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
Oversaw team of 25+ personnel focused on new solution design, development and delivery, delivered 5 new solutions that have been offered across multiple Clientele
Improved revenues 15% by implementing new solution options
05/XXX6 to 07/XXX9PLM Principal ConsultantAccenture | Frankfort, KY,
Successfully delivered 3 end-end implementations and 4 enhancements/upgrade engagements
Collaborated with clients from concept (scoping) through final delivery for PLM engagements
Evaluated client needs and gave professional presentations highlighting findings and recommended optimizations
Created plan of action to implement solutions
Led digital transformation exercise across multiple PLM Customers resulting in overhaul of PLM System landscape and significant (15-40%) Process Efficiencies
Led team providing on-site project management support, managing tasking, schedules, deliverables and customer relations for high-visibility enterprise-wise projects
Prioritized projects and project tasks depending upon key milestones and deadline dates
Provided detailed techno-functional advice to Customers regarding PLM tool alignment across overall IT and Functional landscape
Analyzed requirements, developed cost estimates, evaluated alternative solutions and implementation thereof
Contributed to continuous improvement of PLM Practice based on learning from ideas, client implementation and past industry experience
Developed service plans in consultation with Customers and performed follow-ups assessing quantity and quality of services
Hired and Trained over 15+ PLM Functional Consultants, crafting team of efficient, qualified employees for developing Consulting practice
06/XXX3 to 05/XXX6PLM Lead ConsultantITC Infotech USA Inc | City, STATE,
Lead 4 end-end PLM Implementation projects across multiple Customers across Categories and Business Models with varying Scope and Complexity
Evaluated Customer needs and created plan of action to provide solutions
Led 7 end-end PLM implementation projects. All Projects delivered on Time, with High Level of Adoption, Significant Improvements in Process Efficiencies and Increase in Collaboration across Stakeholders
Conducted Business Process Workshops, Document and Finalize user requirements.
Prepared project documentation and artifacts, including business case, gaps, analysis of alternatives, cost-benefit analysis, solution design
Triage across stakeholders to align on proposed solution and potential cost and time implications
Led User Acceptance Training(UAT) sessions
Coordinating with offshore teams for solution development including explaining expectations and review progress
05/XXX1 to 07/XXX3PLM ConsultantITC Infotech (USA) Inc | City, STATE,
Successfully conducted 200+ business workshops and 100+ training sessions
Evaluated diverse organization systems to identify workflow, communication to establish Current (AS-IS) processes
Produced detailed and relevant reports for use in making business decisions
Used Current (AS-IS) findings to develop detailed and relevant reports to design future Improvement (TO-BE) process
Participated in Business Process workshops to understand requirements
Participated in Solution Designsessions to align requirements with PLM tools
Created Unit Test Cases and Executed Unit Tests to validate developments
Created User Training Manuals and Conducted System User Training
Education
Expected in 12/2020PMI-ACP | Agile Practices And MethodsProject Management Institute-PMI, Philadelphia, PA, GPA:
Expected in 10/XXX8Certified Scrum Master | Agile-Scrum Methodologies And PracticesScrum Alliance, Westminster, CO, GPA:
Expected in 09/2004MBA | International BusinessSimbiosis Institute, Pune, India, GPA:
Expected in 05/1994Bachelor of Science | ScienceBenaras Hindu University, Varanasi, India, GPA:
Accomplishments
Projects - Led 3 of the largest Retail PLM initiatives (World's Largest Retailer, World's Largest Tele-retailer, World's Largest Wholesaler)
Collaborated with team of 8 in the development of App Ecosystem
Business Development - Initiated two key partnerships which resulted in 15% revenue growth
Thought Leadership - Presented paper at "Liveworx XXX9" (flagship event for PTC-owners of market leading PLM Solutions-FlexPLM and Windchill) on key opportunities in Retail Digital Transformation
Thought Leadership - Published paper in datasciencecentral.com on "Driving Productivity and PLM Effectiveness using an App Ecosystem"
Thought Leadership - Published multiple papers on Retail Product Development-"Use of BOL", "Use of AI to create Predictive Calendar", "Impact of COVID-19 on Retail"
Affiliations
Project Management Institute
Additional Information
I am a through and through Retail Professional who has the right mix of business (working in a Product Developer and Sourcing profile) and IT (project implementation and management) experience. I bring to the table more than 17 years of domain understanding gained through working with some of the leading retailers-Lowe's, Wal-mart, Nike, Carter's, Levi's to just name a few.
Some of my key professional accomplishments are listed below:
Successfully led the end-end PLM implementation for the world's largest-Retailer (Wal-mart), Tele-retailer (QVC) and Wholesaler (Li and Fung)
Successfully developed a point business solutions (apps) for my current employer, that has generated business in excess of USD$2.5 million
Successfully led the digital transformation through use of Artificial Intelligence based solution for one of the leading Kid's Apparel Retailer in US
With my extensive experience across implementation and pre-sales activities, I can help aquire new Customers and also extend existing relationships through showcasing additional areas for value add, thereby significantly improving revenue and margins.
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