program director resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Motivated Executive with a an Ed.D in Transformational Leadership, and a broad-based background in education, training, social services, developmental psychology, and motivational interviewing. Known as strong leader and team-builder with excellent conflict-management, organizational development, and communication skills. Technical expertise includes utilizing effective educational and narrative strategies for identifying and building upon others' strengths, skills, interests, and aptitudes, enhancing staff and participant self and world views, self-determination, self esteem, performance, and self-sufficiency.

  • Transformational Organizational leadership
  • Operational improvement
  • Team management
  • Project organization
  • Relationship development
  • Regulatory compliance
  • Performance standards and analysis
02/2015 to 09/2020 Program Director Enterprise Information Services | Charleston, WV,
  • Developed, funded, implemented, and evaluated evidence-based programs, based upon community-based survey data, focus groups, and strategic planning with key stakeholders and collaborative partners throughout Southern Arizona.
  • Incorporated organizational development strategies from doctoral studies in higher education and Socratic transformational learning.
  • Utilized prior executive leadership experiences as an emergency regional shelter and outreach program director, the chair of various non-profit boards and commissions, and over 20 years of cumulative experience in supervising program managers/coordinators, advocates, educators, and psychotherapists.
  • Implemented grass roots efforts to advocate for structural changes within the organization, developing multidisciplinary protocols in collaboration with public and private partners, program participants, staff, management, the board of directors, and medical, legal, educational, vocational, and behavioral health experts, as active members of our multidisciplinary wrap around teams.
  • Managed all aspects of program operations, maintaining compliance with standard accounting procedures, industry standards, and grant regulations.
  • Supervised all day to day operations, including our 24-7 crisis line, on-scene crisis intervention, standard assessments, comprehensive self-sufficiency planning, and ongoing support, education, financial assistance, and coaching.
  • Assisted in fund development and grant writing, increasing revenues by 400%.
01/2013 to 11/2014 Treatment and Services Coordinator Cypress Creek Therapy | Fishkill, NY,
  • Collaborated in the development of a residential treatment milieu, establishing procedures to meet requirements for accreditation, licensure, and contracts, and utilizing grounded theory methods to engage participants in community building, setting their own ground rules, schedules, goals, and reward systems.
  • Developed, implemented, and evaluated treatment, education, and life skills programs for children, adolescents, and adults, including general studies, art, physical education, mental health management, and substance abuse recovery.
  • Provided individual, family, couples, and group art, sand play, dance, music, and trauma-focused cognitive behavioral narrative psychotherapy.
  • Performed developmental assessments and diagnostic interviews for review with psychotherapists and school psychologists.
  • Maintained thorough and concise documentation, generating statistical and descriptive reports for continuous quality management and improvement.
11/2007 to 05/2012 Clinical Director Old Pueblo Counseling | City, STATE,
  • Recruited individuals bringing talent, well-developed skills sets and passion for helping others, effectively building exceptionally gifted team of personnel.
  • Crafted and initiated development of strategy-based plans, allowing organization to exceed objectives and increase revenues by 250%
  • Improved research-based approaches through participation in research and evidence-based clinical audits.
  • Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
  • Devised training programs to close gaps in staffs' competencies.
  • Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
  • Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Communicated with patients with compassion while keeping medical information private.
  • Developed policies to align procedures with board of directors strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
Education and Training
Expected in 02/2019 Doctor of Education | Transformational Leadership Concordia University, Portland, OR GPA:
Expected in 05/2006 Master of Arts | Professional Counseling Ottawa University, Ottawa, KS GPA:
Expected in 08/1999 Master of Arts | Human Resources Ottawa University, Ottawa, KS GPA:
Expected in 05/1993 Bachelor of Arts | Psychology Arizona State University, Tempe, AZ GPA:
  • Presented research on "Bridging Intergenerational Divides through Technology" at the National Conference on Aging.
  • Published clinical research to develop evidence-based Transformative Reminiscence Training, which is designed for emancipating people from embodied negative stereotypes related to age, disability, race, gender, sexual orientation, nationality, or religion.
  • Produced documentaries on "Shopping for Justice," in support of the movement to reform the fast fashion industry by increasing wages and benefits, decreasing harassment, and improving sustainable building, management, and manufacturing protocols.
  • Created educational materials for life skills, financial literacy, domestic violence offender treatment, parenting, child development, cognitive therapy, play therapy, substance abuse recovery, safety planning, and self-assessments to determine personal, professional, educational, and career goals.
  • Developed internships programs in criminal justice, marketing, social media, coalition building, caregiving, and case management.
  • Project Management Professional (PMP)
  • Certified Cognitive Behavioral Therapist (CCBT)
  • Pending Licensed Associate Counselor Renewal (LAC)
  • Certified Celebrant (Officiant-Minister)
  • Certified Reminiscence and Life Review Coach (Narrative Education)

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Resume Overview

School Attended

  • Concordia University
  • Ottawa University
  • Ottawa University
  • Arizona State University

Job Titles Held:

  • Program Director
  • Treatment and Services Coordinator
  • Clinical Director


  • Doctor of Education
  • Master of Arts
  • Master of Arts
  • Bachelor of Arts

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