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Program Director Resume Example

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PROGRAM DIRECTOR
Summary

Performance driven leader in higher education with thirteen years of progressive experience in adult education, process optimization, managing employee relations, faculty training and development, change management, and metrics. Passionate about developing high performing teams of engaged professionals.

Skill Highlights
  • Program Leadership
  • Faculty Training and Development
  • Performance Standards and Analysis
  • Strategic Agility
  • Dealing with Ambiguity
  • Policy and Procedure Improvements
  • Learning Management Systems (Canvas & Blackboard)
  • Regulatory Compliance
  • Partnership Development
  • Instructional Design
  • Change Management
  • Managing Through Systems
  • Open to New Ideas
  • U.S. Air Force Veteran
Professional Experience
Program Director | 01/2011 to CurrentCompany Name - City, State
  • Managed program operations and provided strategic leadership for all team members and students.
  • Designed and implemented standard operating procedures for the the program as well as the entire health science department for optimal efficiency and effectiveness.
  • Created comprehensive program assessment reports to determine progress towards stated objectives.
  • Oversaw completion of productivity goals and educated team members on established company processes.
  • Liaised between organizations, clinical partners, stakeholders, and team members to promote and improve services and communication.
  • Planned and conducted team meetings to brainstorm new ideas and deliver program and milestone updates.
  • Proposed and developed new strategies to drive student engagement.
  • Recruited and hired well-qualified faculty with expertise in physical therapy, adding depth and talent to highly skilled team.
  • Collaborated with various parties involved in the program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
  • Engaged closely with Instructional Designers to uncover issues, determine appropriate solutions and offer assistance with assessing program outcomes and quality improvement strategies.
  • Instituted community service as part of program curriculum.
  • Oversaw daily operations of Physical Therapist Assistant program functions.
  • Increased Physical Therapist Assistant program effectiveness by implementing strategic operational improvements.
Course Instructor | 01/2007 to CurrentCompany Name - City, State
  • Maintained confidential, thorough student records, updating information promptly following evaluations.
  • Partnered with peers to create department goals and strategies.
  • Formulated well-structured syllabus of course content, detailing learning goals and expected outcomes.
  • Facilitated several lecture sessions weekly in both small group and large group settings.
  • Increased student engagement by implementing various teaching methods and technologies in classroom.
  • Created clear comprehensive grading plans to assess students' instructional goals.
  • Facilitated collaboration with other educators to brainstorm ideas and discuss methods to boost student learning.
  • Supervised group discussions, encouraging all students to share opinions in respectful, safe environment.
  • Administered and graded tests and assignments to evaluate student performance and monitor progress.
  • Structured assignments with clear goals and criteria for assessment.
Clinical Coordinator | 01/2007 to 01/2011Company Name - City, State
  • Drove attainment of optimal outcomes through clinical experience management focused on appropriate student placement, clinical quality assurance and service utilization.
  • Improved policies and procedures through development, implementation, revision and evaluation of new protocols.
  • Devised training programs to close gaps in students' competencies.
  • Monitored clinical education program to improve performance and maintain high standards of patient care.
  • Introduced new departmental policies and oriented staff to facilitate adoption of changes.
  • Coordinated with physical therapy partners to develop programs targeting clinical education, overall departmental competencies, individual performance, patient safety and service-related issues.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Ordered all supplies needed for the physical therapy lab and kept tabs on inventory levels.
  • Worked closely with program director to maintain day-to-day operations.
  • Participated in monthly meetings with department heads to discuss clinical education program, student admission and retention, and overall program performance.
  • Resolved conflicts promptly among students, clinical instructors, and other healthcare employees to keep workflows on task.
  • Created and implemented policies and procedures for effective clinical education management.
  • Developed policies to align procedures with clinical facility strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
Physical Therapist Assistant | 01/2000 to 01/2007Company Name - City, State
  • Accomplished physical therapist assistant with 14 years of experience.
  • Led departmental effort to improve efficiency of care and veteran satisfaction.
  • Headed mission-critical patient satisfaction project by conducting a year-long study into the cause of appointment scheduling delays for veterans, devised comprehensive report and presented to hospital leadership.
  • Spearheaded mentorship program for physical therapist assistant students and established affiliation agreements with educational institutions.
  • Assisted physical therapist with patient assessments to streamline services.
  • Trained patients, family members, and caregivers in exercises, ambulation and activities of daily living.
  • Observed and documented patient response to treatment in an appropriate format.
  • Performed a variety of physical therapy treatments such as heat and cold, modalities, therapeutic exercise, gait training, electrical stimulation, and wound care.
Education and Training
Northcentral University - | DoctorateHigher Education, 2018
Kaplan University - | Master of ScienceHigher Education, 2012
Davenport University - | Bachelor of Business AdministrationHealth Service Administration, Health Services Administration, 2005
Wayne County Community College - | Associate of ScienceScience, 2002
Community College of the Air Force - | Associate of Applied SciencePhysical Therapist Assistant, 1998
Personal Information

MILITARY SERVICE

Branch: US Air Force

Country: United States

Rank: E4

Dates of Service: November 1991 to December 1998

Disposition: Honorable Discharge

Duty station: US Air Force Academy, CO

Certifications

School Administrator

State of Michigan

#SA0000001025723

Date of Issue: May 2020 Expiration Date: June 2025

Licensed Physical Therapist Assistant

State of Michigan

#5502001637

Date of Issue: May 2011 Expiration Date: July 2022

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Resume Overview

School Attended

  • Northcentral University
  • Kaplan University
  • Davenport University
  • Wayne County Community College
  • Community College of the Air Force

Job Titles Held:

  • Program Director
  • Course Instructor
  • Clinical Coordinator
  • Physical Therapist Assistant

Degrees

  • Northcentral University - | Doctorate
    Kaplan University - | Master of Science
    Davenport University - | Bachelor of Business Administration
    Wayne County Community College - | Associate of Science
    Community College of the Air Force - | Associate of Applied Science

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