program director resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Driven and decisive, offering 9+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Skills
Policy and procedure improvements
Performance standards and analysis
Business oversight
Organizational leadership
Basic math
Communication (Oral, Written, and Presentation)
Problem resolution
Program leadership
Friendly, positive attitude
Planning
Relationship building
MS Office
Working collaboratively
Experience
Full Time Sales Lead, 11/2021 - Current Kindred Healthcare – Sioux City, IA,
Sourced, qualified and conducted screening interviews with job candidates.
Contacted job applicants to inform of application status.
Hired employees and processed hiring-related paperwork.
Interpreted and explained human resources policies, procedures or regulations.
Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
Scheduled or conducted new employee orientations.
Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
Prepared or maintained employment records using human resources management system software.
Program Director, 08/2016 - 05/2021 Planet Fitness – Memphis, TN,
Managed program operations and provided strategic leadership for workers.
Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
Uncovered issues to determine solutions and assist program participants.
Maintained scheduling and optimal quality standards to keep audiences informed or entertained.
Recruited and hired top-level employees with expertise in customer service, adding depth and talent to highly skilled team.
Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Completed evaluations of new employees to determine strengths and customize training.
Conveyed current policy, procedure and compliance information to employees.
Trained employees on new software with minimum level of frustration and training friction.
Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
Used diverse technology resources to provide engaging experience.
Equipped sales associates with knowledge and motivation to make sales by establishing recognition-rich culture.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Educated customers on special pricing opportunities and company offerings.
Assisted customers in making payments on accounts and setting up payment plans.
Upheld strict quality control policies and procedures during customer interactions.
Addressed inquiries, resolved customer issues and managed customer relations.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Relayed productive customer feedback to marketing teams.
Shared detailed information regarding options to help customers make decisions.
Consulted with customers regarding needs and addressed concerns.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Fostered positive employee relationships through communication, training and development coaching.
Solved problems, handled escalated issues and mitigated risks.
Delegated work assignments and prioritized tasks.
Oversaw daily workloads and workflow for smooth operations.
Team Member, 03/2015 - 08/2016 Schnitzer Steel Industries, Inc. – Tacoma, WA,
Worked hard to learn required tasks quickly to maximize performance.
Built and maintained working relationships with peers and upper management.
Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Upheld high standards of productivity and quality in operations.
Assisted newly hired team members by explaining company procedures and safety requirements.
Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
Completed additional learning opportunities to advance knowledge and move into senior team member position.
Looked for ways to go above and beyond job requirements.
Sales Lead, 03/2014 - 03/2015 Graniterock – Redwood City, CA,
Sold various products by explaining unique features and educating customers on proper application.
Answered incoming telephone calls to provide store, products and services information.
Built and maintained relationships with peers and upper management to drive team success.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Worked with fellow sales team members to achieve group targets.
Sales Associate, 01/2013 - 03/2014 Company Name – City, State,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Offered product and service consultations and employed upselling techniques.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education and Training
High School Diploma: , Expected in 06/2012 - Cape Fear High School - Fayetteville, NC GPA: Status -
: , Expected in - Fayetteville State University - Fayetteville, NC GPA: Status -
Accomplishments
Recognized as Employee of the Month for outstanding performance and team contributions.
Promoted from Seasonal Sales Associate to Full Time Management, in less than 12-months.
Consistently maintained high customer satisfaction ratings.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.