LiveCareer-Resume

program director resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Driven Program Director successful at overseeing cost-effective, high-quality programs. Offering extensive experience in managing well-run operations and achieving solid results. Public Speaker, Licensed in Counseling, Coaching and Public Speaking. A dedicated Coach, Activist and Advocate to diverse populations in need.

Skills
  • Conference and Public Speaking
  • Counseling
  • Advocacy
  • Strategic leadership
  • Technology Savy (Mac and Office Suite)
  • Social Media Management
  • Business Management and development
  • Negotiation Strategies
  • Nonprofit Management
  • Talent Management
  • Film/Video Directing
  • Editing (Adobe Premiere)
  • Sales expertise
  • Client account management
  • Service and vendor contracts
  • Business Management
  • Contracts
  • Presentations
  • Fundraising, Research
  • Performance standards and analysis
  • Business oversight
  • Policy and procedure improvements
  • Regulatory compliance
  • Budget coordination
  • Program leadership
  • Organizational leadership
  • Partnership development
  • Team management
  • Project planning
  • Microsoft Office
  • Critical thinking
  • Reliable and trustworthy
  • Collaboration
  • First Aid/CPR
  • Relationship building
Experience
07/2020 to Current
Program Director Hospice Of Chattanooga Nashville, TN,
  • A Nonprofit founded to help children struggling with Mental and Neurological Illness.
  • Both of the clinics are being used to help research and gather data on many cutting-edge treatments to optimize brain function.
  • Producer for the documentary “Uncovering Autism”.
  • Network with professionals in the Entertainment Industry to raise funds and donate to the production of Feature Length Documentary.
  • Build relationships with Autism Clinicians, Schools, Wellness Programs, inner city school districts and organizations to open up lines of communication.
  • Create a referral network within the Autism Community and share with clinicians the services provided on-site and virtually.
  • Develop and execute peer to peer fundraising strategies.
  • Managed program operations and provided strategic leadership for all workers.
  • Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
  • Designed and implemented standard operating procedures in various departments for optimal efficiency.
  • Increased business revenue through proactive management of relationships and sales strategies.
  • Created comprehensive progress reports on all programs to show progress.
  • Oversaw completion of productivity goals and educated employees on established company processes.
  • Promoted programs by establishing professional relationships with community members and leaders.
  • Engaged closely with program participants to uncover issues, determine appropriate solutions and offer assistance.
12/2015 to Current
Licensed Counselor/ Speaker Inspire LA Spiritual Community City, STATE,
  • A Nonprofit outreach organization that embraces diversity by demonstrating the principles of love, compassion, non-judgment, and support of the LGBT community.
  • Speaker at events and services.
  • Develop leadership skills through group classes, shared readings, guest speakers and meetings.
  • Facilitate group sessions on different topics to promote self-worth, positive thinking, confidence and.
  • Compassion for others.
  • Volunteer for fundraising events and food drives for the homeless.
  • Led patients in individual, family, group and marital therapy sessions.
  • Counseled clients to help each understand and overcome personal, social and behavioral problems.
  • Provided counseling for patients.
  • Talked with family members during period when patients could not self-advocate.
  • Wrote comprehensive goals and patient treatment plans.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
11/2017 to 02/2020
Program Director/ Speaker PathPoint City, STATE,
  • Public Speaker for Autism Awareness Events, Speaking engagements for the Community and Marketing Presentations.
  • Administer the Project Search sites at UCLA Medical Center, Kaiser Permanente, Children’s Hospital Los Angeles, and Henry Mayo Medical Center.
  • Supervise 11 staff management members, all Employment Specialists, and 9 office sites.
  • Mentor and coach clients with career goals, building confidence and create seminars to empower and train people with disabilities to achieve their career goals.
  • Supervise the sales and performance review for the Job Developers.
  • Develops and manages operating expenses and capital expenditures within the approved budget.
  • Establish and maintain relationships with businesses, current clients, and vendors.
  • Attend business/community functions and events to actively promote Path Point’s services.
  • Evaluates department processes and makes changes to improve the efficiency, effectiveness, and performance of the departments.
  • Provides leadership, supervision and direction to the Program Coordinators to ensure goals are met including those of PathPoint, people supported and funders.
  • Determines department structure; staff positions, levels, schedules, and workflow.
  • Adjusts work schedules and staffing levels to ensure that organization goals are met efficiently.
  • Monitors, documents, and reports on the performance of the assigned departments and on progress toward established objectives.
  • Ensures that all department activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business and community care operations.
  • Establish relationships with businesses and actively promote Project Search and the hiring of individuals who have disabilities.
  • Develops policies, procedures, workflow processes, and measurable goals for the department.
  • Increased business revenue through proactive management of relationships and sales strategies.
  • Created comprehensive progress reports on all programs to show progress.
  • Designed and implemented standard operating procedures in various departments for optimal efficiency.
  • Managed program operations and provided strategic leadership for all workers.
  • Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
  • Oversaw completion of productivity goals and educated employees on established company processes.
  • Developed and monitored budgets for Project Search programs.
  • Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
  • Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
  • Kept programming on tight schedules, maintaining optimal quality standards to keep audiences informed or entertained.
  • Verified accuracy of programming logs and conformance with FCC rules and regulations.
  • Engaged closely with program participants to uncover issues, determine appropriate solutions and offer assistance.
  • Promoted Project Search programs by establishing professional relationships with community members and leaders.
  • Recruited and hired top-level employees with expertise in program coordination, adding depth and talent to highly skilled team.
  • Managed student health, counseling, and psychological services.
  • Coordinated planning and program development between news teams and other programming staff.
  • Oversaw daily operations of 5 hospital program functions.
01/2013 to 01/2017
Account Manager/Business Development Manager Paychex Inc City, STATE,
  • Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
  • Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Managed existing portfolio and potential leads using Sales Force.
  • Improved profitability by developing pipeline using multiple sales penetration strategies.
  • Planned and executed national sales department improvements, updated company's approach to marketing, cost analysis, presentations and territory establishment.
  • Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
  • Secured long-term accounts by identifying client need, providing recommendations and delivering product on time.
  • Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
  • Alleviated costs by negotiating product prices and equalizing freight rates.
  • Streamlined operational efficiencies by developing customer service protocols and standards.
  • Managed budgeting, forecasting and performance for all accounts.
  • Resolved issues quickly and professionally to retain over 100% of clients.
  • Developed relationships with C-Suite Executive clients and provided individualized customer service to maintain longevity of accounts.
  • Maintained strong understanding of competitors mission, offerings and presence in assigned territory.
  • Achieved cooperative and positive communications with clients which fostered and led to many successful projects.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Maximized profit opportunities by effectively managing time and resources to meet sales objectives.
  • Identified prospects' needs and developed appropriate responses along with information on fitting products and services
    Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Paychex
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients
    • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 100%
    • Proactively managed client correspondence and recorded all tracking and communications
    • Branded products through effective salesmanship and maintained long-term relationships with clients
    • Achieved sales goals of $250,000 and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships
    • Exceeded established sales goals and increased client retention by 135%
    • Kept detailed records of inventories, completed sales and customer information to enhance customer experiences
    • Supported customers continuously from sales process to product set-up and use
    • Networked at events and by phone to expand business profits and revenues
    • Cold-called leads and closed 25 sales in 3 months superseding montly quota
    • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
    • Used consultative sales approach to understand and meet customer needs
    • Serviced existing accounts on regular basis to maximize revenue
    • Set up appointments with potential and current customers to discuss new products and services
Education and Training
Expected in
: Film Directing
University of California Los Angeles (UCLA) - Los Angeles, CA
GPA:
Expected in
Bachelor of Arts: Theater and Film Production
The Honors College, Florida International University - Miami, FL
GPA:

Graduated Magna Cum Laude

  • Magna cum laude graduate
  • Dean's List Honoree
Expected in
: Counseling
Inspire LA Spiritual Community - Los Angeles, CA
GPA:

The Women's Leadership Seminar, Washington D.C. Invited to attend this seminar to learn from female leaders on Capitol Hill, the executive branch, government agencies, nonprofit organizations, and private corporations. The lectures are by women leaders making and influencing public policy at the highest levels in congress, the courts, federal agencies, the private sector, policy research and advocacy organizations, and the media, Awards and Distinction Phi Kappa Phi Honor’s Society, Florida International University Golden Key International Honour Society Magna Cum Laude, The Honors, International University The Deans List, Florida International University The Honors College Academic Scholarship, Florida International University Graduated Distinction with, Honors, Miami, The Honors Program full Academic Scholarship, College The Deans List

Expected in
: Certificate of Completion
THE WOMEN’S LEADERSHIP SEMINAR - Washington D.C.,
GPA:

Invited to attend this seminar to learn from female leaders on Capitol Hill, the executive branch, government agencies, nonprofit organizations, and private corporations. The lectures are by women leaders making and influencing public policy at the highest levels in congress, the courts, federal agencies, the private sector, policy research and advocacy organizations, and the media.

Certifications
  • Licensed Counselor - 2015

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Resume Overview

School Attended

  • University of California Los Angeles (UCLA)
  • The Honors College, Florida International University
  • Inspire LA Spiritual Community
  • THE WOMEN’S LEADERSHIP SEMINAR

Job Titles Held:

  • Program Director
  • Licensed Counselor/ Speaker
  • Program Director/ Speaker
  • Account Manager/Business Development Manager

Degrees

  • Bachelor of Arts
  • Some College (No Degree)

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