Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Offering 15+ years' of achievements in driving organizational growth and performance. Leverage business acumen to lead project development efforts. Establish rapport, trust, and credibility with senior executives and all key decision-makers. Ability to assess critical problem areas and implement thoughtful innovative solutions. Committed to teamwork and leading by example. I am a talented Program Director, skilled in handling administrative, operational and outreach program functions. I wear many hats to accomplish company objectives. I am ready to apply all my years of experience to new professional challenges with a growth-oriented organization.

  • Administration knowledge
  • Strategic leadership
  • Program development and management
  • Understanding of human resources
  • Effective leader
  • Customer service experience
  • Program development
  • Group and individual instruction
  • Budget administration
  • Classroom management
  • Academic advisement
  • Various Computer Skills including Microsoft Office and SalesForce CRM
  • Assisted with research, development, and writing of Federal, State and County grant applications
Work History
01/2004 to Current
Program Director Cascade Energy Park Ridge, IL,
  • A nonprofit organization that assists "at risk" individuals with the opportunity to access affordable housing, career, and education services.
  • Developed several federally funded and County funded programs from the ground up, laying out framework and defining roles.
  • Provided ongoing direction and leadership for program operations.
  • Met with project officers on a regular basis to assess progress and make adjustments as needed.
  • Oversee program manager with developing budgets and schedules.
  • Improved success of programs by making proactive adjustments to operations.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Addressed and resolved technical, financial and operational concerns by working with team members and other directors.
  • Identified risks and develop mitigation plans.
  • Supported all our programs such as our Self-sufficiency, Youth and Educational programs by nurturing professional relationships with community members, colleges and staffing agencies along with other direct hire companies in the community.
  • Worked closely with Law Enforcement agencies including Parole and Probation Departments to assess the criminogenic needs of their caseloads and refer them accordingly.
  • Interviewed and hired talented Case Managers, Social Workers, LMFT's, Interns and support staff.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Developed and oversaw transitional homes in Apple Valley and Hemet, Ca
  • Managed the development of residential projects.
  • Reviewed loan documents, regulatory agreements to ensure compliance. Ensured proper distribution of escrow documents to ensure adherence to closing schedule and movement of funds through escrow.
01/2003 to 01/2008
PROGRAM DIRECTOR Cascade Energy Park Ridge, IL,
  • Led the establishment and implementation of development plans including foundation giving, major individual gifts, endowment growth, and corporate giving (including research, identification, solicitations, cultivations and proposal development).
  • Managed the creation of operating and development budgets for each project and the team as a whole.
  • Develop and implemented plans for expansion of existing programs, operations, and financial activities.
  • Analyzed and ensured compliance with government laws and regulations along with Self-Help policies and procedures.
  • Researched and wrote new business plan, while project managing and implementing new initiatives and services, acting as a catalyst for internal change.
01/1997 to 01/2003
OPERATIONS MANAGER College Hunks Hauling Junk And Moving Marlton South, MD,
  • Designed to develop connections for early learning of infants through school age children.
  • Oversaw all financial reporting, budgeting, general accounting and contract negotiations.
  • Assisted with the operation of the development center to ensure it was operating in accordance with licensing standards.
  • Formalized and re-engineered procedures to ensure compliance with government proposals, awarded contract requirements, and government accounting requirements.
  • Promoted the positive image of the organization and played a major role in making the company a provider of choice in child development centers for the communities serviced.
  • Assist in the management, administration and organization of the development centers programs.
  • Interface with staff and community groups to provide volunteer service opportunities.
  • Assign, supervise and review the work of staff responsible for providing child care services.
  • Participate in the preparation and administration of the budget and monitor expenditures.
  • Prepare necessary reports and correspondence including statistical reports, memoranda, and evaluations.
  • Participate in departmental management meetings and maintain records.
  • Evaluate methods and techniques used by staff and volunteers.
  • Research and prepare proposals for new program service offerings.
Expected in
B.A: Criminal Justice
California State University - San Bernardino,
  • Recruited to restructure program model, jumpstart client intake, and lead turnaround of organization.
  • Directed and managed overall operations including coordinating fund-raisers and developing and implementing new programs.
  • Implemented new program strategy; championed increased service offering diversification; and assessed and redesigned numerous processes and procedures.
  • Developed internal audit program to ensure compliance with all governmental regulatory agencies.
  • Increased the organization's growth by securing new partners, consulting engagements and by delivering new services. Expanded and developed much needed services that could not be accomplished due to lack of government funds such as city, state, and federal grants
  • Developed contacts with numerous government agencies.
  • Innovated new rewards and recognition system for employees to fuel continuing growth momentum.

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Resume Overview

School Attended

  • California State University

Job Titles Held:

  • Program Director


  • B.A

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