LiveCareer-Resume

program director resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
  • Dedicated Program Director adept at managing programs. Bringing deep understanding of what it takes to run high-quality program and achieve desired results.

Skillfully direct programming for [Type] station with demonstrated record of accomplishment in boosting viewership without exceeding budget targets. Proven leader with demonstrated analytical and team building skills. Excel at working with team members and collaborating with general public to produce informative and entertaining programs.

Skills
  • Program Development and Management
  • Customer service experience
  • Strategic leadership
  • Understanding of human resources
  • Effective leader
Education
University of Phoenix Portland , OR Expected in Bachelor of Science : Health and Administration, Health Management - GPA :
Certifications
  • Multi-Dimensional Managerial Experience in Healthcare and Social Services, Certified Application Counselor for the state of Oregon # ORCACA040053
  • Insurance Coding and Billing for the Medical Office 2018 (VYNE Education)
  • Motivational Interview through Addiction Counselor Certification Board of Oregon State March 24, 2011
  • Multnomah County Department of Human Services Certification of Completed Assertive Engagement Training total 18 hours May 23, 2017
  • Member of American Medical Billing Association (AMBA)
  • CPR (Infant, Child, Adult) Certificate: CPR / AED / First-Aid Date: 11-29-18 ID#: 519E1C66 Oregon Intervention System (OIS) Training August 20th, 2019
  • Certified Medical passer with injection Date Aug 18, 2019
Accomplishments
  • Conceptualized and developed [name] program.
Work History
Chickasaw Nation Industries - Program Director
Honolulu, HI, 04/2017 - 06/2020
  • Oversee day to day task within a fast-paced environment.
  • Create a Training Development and Competency Review for our customer service, sales, and billing department to ensure effective performance goals are met.
  • Compose and execute management performance reviews.
  • Including recommending salary actions and promotions are consistent with company guidelines.
  • Monitor performance of all departments, billing team, customer service, URBS volunteers and interns in conjunction with Director of Operation, Billing Supervisor and Human Resource and Tech Support.
  • Over hiring process with the assistance of HR and department Managers.
  • Update and enforce company handbook with the assistance of HR.
  • Create and implement an employee performance review.
  • Network with other resources to recruit for employment.
  • Maintain and adhere to Medical Billing Policies and Procedures and other administrative policies and procedures according to Oregon State and Federal Regulations and Standards of billing services.
  • Ability to effectively coach, develop, motivate, counsel, and discipline employees.
  • Effectively work with subordinates, peers, and members of senior management.
  • Ability to identify and implement strategic objectives in the area(s) of responsibility.
  • Implement, coordinate, and manage cost-effective fundraising activities within the market to attain and exceed financial goals.
  • Provide marketing and sales support in order to meet monthly, quarterly and yearly growth and goal requirements.
  • Assist office in achieving performance goals include 100% contract fulfillment and supervisory billable requirements.
Supportive Living And Residential, Mentor Oregon - IDD Program Supervisor
City, STATE, 07/2019 - 12/2019
  • Oversees 10 or more adults in the day program ensuring adequate staffing levels, health, and safety of the individuals we serve and staff satisfaction/ retention.
  • Ensure staff schedules are maintained to meet service plans to properly assist and support in social, behavioral, and health care needs in all areas of daily living.
  • Provide coaching and mentoring to 10-15 Direct Support Professionals/ Caregivers.
  • Coordinate the activities for the employees in the program.
  • Provide direct care and support to individuals in the home.
  • Provide input and feedback in hiring and performance management decisions.
  • Responsible for ensuring that onboarding, orientation, and ongoing training is delivered.
  • Responsible for payroll, scheduling transportation for clients.
The Sumner House For Youth - IDD Program Manager
City, STATE, 05/2015 - 01/2017
  • Oversee a residential group home for youth boys ages 13-18 allowing for stable temporary placement.
  • Attended weekly meeting; with TSHFY staff, skilled trainers, caseworkers, doctors, therapists, and schools.
  • Assisted in the Individual Education Program (IEP) create an Individual Services Plan (ISP) for each youth in our care, writing case notes daily.
  • Responsible for completing the behavioral health intake process for each youth in the home assigned which includes: completed a diagnostic formulation using clinical and diagnostic assessment tools, gathering youth and family if applicable medical and behavioral health information, completing complex behavioral health intake documentation and determining initial treatment areas for intensive behavioral health services while in the group home.
  • Collaborated with state agency programs like, Mental Health and Addiction Services Program, State of Oregon Department of Human Services Child Welfare Program, Department of Corrections, Department of Community Justice, and other programs that dually serve mutual clients.
  • Implement, coordinate, and manage cost-effective fundraising activities within the market to attain and exceed the company goals.
  • Co-managed a team of 10-15.
  • Managed company program budget, client’s budget, I worked with our Department Manager, to prepare monthly and year-end reports and program/services.
  • Assist office in achieving performance goals including 100% contract fulfillment and supervisory billable requirements.
  • Implement procedures which assist office in maximizing minimum billable requirements.
  • Submit progress reports as required by TSHFY on a quarterly basis as directed by CEO.
  • Wrote our internal policies and procedures, developed training strategies for staff, facilitated training’s, I was the point person for our program.

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Resume Overview

School Attended

  • University of Phoenix Portland

Job Titles Held:

  • Program Director
  • IDD Program Supervisor
  • IDD Program Manager

Degrees

  • Bachelor of Science

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