Professional Representative resume example with 20+ years of experience

(555) 432-1000,
, San Francisco, CA 94105
Professional Summary
IT | Technical Support | Help Desk Analyst | Network Specialist | Field Technician Team oriented, resourceful problem solver with a calm, methodical mindset, passion for helping others, and multiple awards for top performance, and exceptional customer service. Experienced in troubleshooting, solving complex technical issues, installing computer hardware/software, and providing support to end-users in roles that go well beyond job descriptions in the Automotive, Financial, and Wood Products Industries.
  • Include:
  • Troubleshooting
  • Problem-Solving
  • CompTIA A+ Certified
  • Communication
  • Teamwork
  • Award-Winning Customer Service
  • Technical Proficiency
  • Platforms: Windows 7 & 10, Windows XP, macOS, Linux, iOS
  • Hardware: PC, Mac, desktop, laptop, mobile/wireless, external hard drives, scanners, printers, network hardware, wireless routers, modems, switches, ethernet, networks
  • Software: Microsoft Office, CRM, file archiving, Exchange Server, Adobe, QuickBooks, VPN
  • A+, MacOS, Teamwork
  • A+ Certification, Microsoft Excel, Telecommunications
  • A+ Certified, Exchange Server, Telephone skills
  • Accounting, Microsoft Office, Phone
  • Accountant, Office, Troubleshooting
  • Adobe, Windows 7, Verbal communication skills
  • Back-up, Windows XP, VPN
  • Basic, Works, Written
  • Strong interpersonal skills, Modems
  • Hardware, Network hardware
  • Computer hardware, Networks
  • Computer applications, Networking
  • Concise, Oil
  • CRM, Operating systems
  • Client, Organizational skills
  • Customer satisfaction, Printers
  • Customer Service, Problem solving
  • Email, Problem-Solving
  • Ethernet, Process Improvement
  • Fast, Producer
  • Features, Promotion
  • Hard drives, QuickBooks
  • Hiring, Receiving
  • Http, Repairing
  • ITIL, Routers
  • Layout, Scanners
  • Linux, Spreadsheets
  • Notes, Switches
  • Mac, Teaching
Fred W Eberle Technical Center Buckhannon, WV Expected in December 14, 2023 Certifications COMPTIA A+ Certification #COMP001021771633 Expires: : - GPA :
University of North Carolina At Wilmington Wilmington, NC Expected in Certificate: CompTIA A+ With ITIL Foundations : - GPA :
University of Northwestern Ohio Lima, OH Expected in Associate of Applied Science : Automotive Technology - GPA :
, Expected in Verify at: Code: 2X7XWJWP631E12KC ITIL Foundation Certification Course completed, expected certification less than 30 days …continued… : - GPA :
Work History
Beacon Roofing Supply, Inc. - Professional Representative
Santa Rosa, CA, 01/2018 - 01/2020
  • Corresponded with 300+ current and prospective customers weekly, able to connect with people, strong interpersonal skills, maintains friendly demeanor, shows respect even when not reciprocated Outstanding written and verbal communication skills, effectively, and persuasively conveys ideas through all mediums, composing clear and concise email, text, and live chat messages, and handling phone calls with professional telephone skills Self-driven, goal oriented, works independently and as a team, excellent organizational skills, maintains detailed notes in CRM Software, able to multi-task, documenting and resolving issues, overcoming objections, providing support, ensuring customer satisfaction Able to Understand and convey technical information to non-technical people, teaching co-workers, customers, and end-users, how to setup, operate, and maintain complex technology features, installing software applications in various operating systems, and mobile devices.
Tripactions - Commercial Manager
New York, NY, 01/2013 - 01/2017
  • Consistent top producer, as a representative, received promotion to manager in 10 months Spearheaded establishment of commercial vehicle department, smashing goals by 185.2%, with 402 units, and 28% of total volume during the best year in store history, and named #1 in Mid-Atlantic Region by 2nd Year in operation.
  • Top 50 of 15,000 representatives in North America recognized for being “among the best-of-the best in consistent top performance & customer service excellence” at 2016 Nissan Top Performer Conference Hiring, training, assigning, and monitoring work of 4 additional staff, oversaw installation, designed layout of workstations, Purchased, installed, and configured, computer hardware and software.
  • Providing support to end-users, troubleshooting, resolving basic computer hardware/software issues, documenting, escalating advanced problems, working with remote support, adding /deleting of users.
Weyerhaeuser Company - Revenue Accountant
Salt Lake City, UT, 01/2007 - 01/2013
  • Hired full-time after 3-months, promoted to revenue accountant at regional accounting firm, hired directly by client and doubled my salary after 2 years with permission of my employer Managed $30M Oil & Gas Assets in a 5-Year Private Energy Fund for Charlotte based investment firm Advanced Microsoft Excel skills, creating spreadsheets, advanced formulas, generating reports Established remote office, researched, tested, recommended software and hardware purchases Installing, monitoring, maintaining, and repairing networking, telecommunications, and computer hardware.
  • Installing computer applications, configuring systems to meet end-user needs, generated automated reports, loaded data into systems, created back-up copies of data sources.
Weyerhaeuser Company, OSB - Operations Team Member
City, STATE, 01/1997 - 01/2007
  • Contributed to innovative process Improvement idea that saved 3 seconds per cycle, increased production 200 tons an hour.
  • Ability to solve complex technical issues, and thrive in a fast-paced, high-performance, collaborative environment, where openly giving and receiving feedback, and constructive criticism are required Frequently led group problem solving efforts during critical, emergency situations using a calm, innovative mindset, methodical troubleshooting, to quickly determine root cause, find solutions.
Additional Information
  • Awards and Honors , Top 50 of 15,000, Customer Service & Performance - Nissan North America 2016 3x Award of Excellence Winner, Customer Service & Performance - Nissan North America 2015, 2016, 2017 1st Place WV State Finals, Troubleshooting hands-on - Ford/AAA National Troubleshooting Contest 1995

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Resume Overview

School Attended

  • Fred W Eberle Technical Center
  • University of North Carolina At Wilmington
  • University of Northwestern Ohio

Job Titles Held:

  • Professional Representative
  • Commercial Manager
  • Revenue Accountant
  • Operations Team Member


  • Certifications COMPTIA A+ Certification #COMP001021771633 Expires:
  • Certificate: CompTIA A+ With ITIL Foundations
  • Associate of Applied Science
  • Verify at: Code: 2X7XWJWP631E12KC ITIL Foundation Certification Course completed, expected certification less than 30 days …continued…

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