Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Team oriented, resourceful problem solver with a calm, methodical mindset, passion for helping others, and multiple awards for top performance, and exceptional customer service. Experienced in troubleshooting, solving complex technical issues, installing computer hardware/software, and providing support to end-users in roles that go well beyond job descriptions in the Automotive, Financial, and Wood Products Industries.

  • Desktop support
  • Mac systems
  • Technical issues analysis
  • Data recovery
  • System Provisioning
  • Microsoft Office
  • Customer service
  • Interpersonal Communication
  • Analytical skills
  • Collaboration
  • Self-motivated professional
  • End-user support
  • Software updates
  • Hardware Installations
  • Employee training and development
  • Excellent interpersonal skills
  • Problem-solving skills
  • Call management
  • Technical assistance
  • Technical documents comprehension
  • Customer service expert
  • Troubleshooting and Diagnostics
  • Technical Support
  • Troubleshooting Technical Issues
  • IT Support
  • Hardware and Software Installation
  • Network Troubleshooting
  • Hardware Troubleshooting
  • Hardware and Software Configuration
  • Customer Complaint Resolution
  • Complaint resolution
  • Report preparation
  • Conflict Resolution
  • Excellent written and oral communication
  • Customer Relations
  • Telephone etiquette
  • Good communication skills
  • CRM
  • Professional telephone demeanor
  • Creative problem solving
  • Staff education and training
  • Relationship building and management
  • Client Relationships
  • Product knowledge
  • Sales expertise
  • Adobe software
  • Documentation skills
  • Excellent attention to detail
  • Expert in customer relations
  • Strong organization
  • Customer Relationship Management
  • Good listening skills
  • Flexible & Adaptable
Work History
01/2018 to 01/2020
Professional Representative Caterpillar Home In Nevada, NV,
  • Corresponded with 300+ current and prospective customers weekly, able to connect with people, strong interpersonal skills, maintains friendly demeanor, shows respect even when not reciprocated Outstanding written and verbal communication skills, effectively, and persuasively conveys ideas through all mediums, composing clear and concise email, text, and live chat messages, and handling phone calls with professional telephone skills Self-driven, goal oriented, works independently and as a team, excellent organizational skills, maintains detailed notes in CRM Software, able to multi-task, documenting and resolving issues, overcoming objections, providing support, ensuring customer satisfaction Able to Understand and convey technical information to non-technical people, teaching co-workers, customers, and end-users, how to setup, operate, and maintain complex technology features, installing software applications in various operating systems, and mobile devices.
01/2013 to 01/2017
Commercial Manager Tripactions New York, NY,
  • Consistent top producer, as a representative, received promotion to manager in 10 months Spearheaded establishment of commercial vehicle department, smashing goals by 185.2%, with 402 units, and 28% of total volume during the best year in store history, and named #1 in Mid-Atlantic Region by 2nd Year in operation.
  • Top 50 of 15,000 representatives in North America recognized for being “among the best-of-the best in consistent top performance & customer service excellence” at 2016 Nissan Top Performer Conference Hiring, training, assigning, and monitoring work of 4 additional staff, oversaw installation, designed layout of workstations, Purchased, installed, and configured, computer hardware and software.
  • Providing support to end-users, troubleshooting, resolving basic computer hardware/software issues, documenting, escalating advanced problems, working with remote support, adding /deleting of users.
01/2007 to 01/2013
Revenue Accountant Weyerhaeuser Company Hot Springs, AR,
  • Hired full-time after 3-months, promoted to revenue accountant at regional accounting firm, hired directly by client and doubled my salary after 2 years with permission of my employer Managed $30M Oil & Gas Assets in a 5-Year Private Energy Fund for Charlotte based investment firm Advanced Microsoft Excel skills, creating spreadsheets, advanced formulas, generating reports Established remote office, researched, tested, recommended software and hardware purchases Installing, monitoring, maintaining, and repairing networking, telecommunications, and computer hardware.
  • Installing computer applications, configuring systems to meet end-user needs, generated automated reports, loaded data into systems, created back-up copies of data sources.
01/1997 to 01/2007
Operations Team Member Weyerhaeuser Company, OSB City, STATE,
  • Contributed to innovative process Improvement idea that saved 3 seconds per cycle, increased production 200 tons an hour.
  • Ability to solve complex technical issues, and thrive in a fast-paced, high-performance, collaborative environment, where openly giving and receiving feedback, and constructive criticism are required Frequently led group problem solving efforts during critical, emergency situations using a calm, innovative mindset, methodical troubleshooting, to quickly determine root cause, find solutions.
Expected in 02/2021
Certificate: CompTIA A+ With ITIL Foundations: Information Technology
University of North Carolina - Wilmington, NC,
Expected in
Associate of Applied Science: Automotive Technology
University of Northwestern Ohio - Lima, OH
Expected in
2 Year Vocational: Automotive Technology
Fred W Eberle Technical Center - Buckhannon, WV
Additional Information
  • Awards and Honors , Top 50 of 15,000, Customer Service & Performance - Nissan North America 2016 3x Award of Excellence Winner, Customer Service & Performance - Nissan North America 2015, 2016, 2017 1st Place WV State Finals, Troubleshooting hands-on - Ford/AAA National Troubleshooting Contest 1995

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School Attended

  • University of North Carolina
  • University of Northwestern Ohio
  • Fred W Eberle Technical Center

Job Titles Held:

  • Professional Representative
  • Commercial Manager
  • Revenue Accountant
  • Operations Team Member


  • Certificate: CompTIA A+ With ITIL Foundations
  • Associate of Applied Science
  • 2 Year Vocational

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