Innovative IT Support Specialist, with a record of success in the Automotive, Financial, and Manufacturing Industries. Achieved Top 50 of 15,000 in North America for exceptional customer service, and performance results. Spearheaded establishment of new department from scratch, lead team to #1 in Mid-Atlantic Region by second year. Implemented new office locations for two separate organizations. Recognized abilities in troubleshooting, solving complex technical issues, backed by training in ITIL foundations, CompTIA A+ Certification.
Platforms: Windows 7 & 10, Windows XP, Mac OS X, Linux, iOS
Hardware: PC, Mac, desktop, laptop, mobile/wireless, external hard drives, scanners, printers, network hardware, wireless routers, modems, switches, ethernet, networks
Software: Microsoft Office, CRM, file archiving, Exchange Server, Adobe, QuickBooks, VPN
COMPTIA A+ Certification #COMP001021771633 Expires: December 14, 2023
Verify at: http://verify.CompTIA.org Code: 2X7XWJWP631E12KC
ITIL Foundation Certification | Course completed, expected certification less than 30 days
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