Innovative IT Support Specialist, with a record of success in the Automotive, Financial, and Manufacturing Industries. Achieved Top 50 of 15,000 in North America for exceptional customer service, and performance results. Spearheaded establishment of new department from scratch, lead team to #1 in Mid-Atlantic Region by second year. Implemented new office locations for two separate organizations. Recognized abilities in troubleshooting, solving complex technical issues, backed by training in ITIL foundations, CompTIA A+ Certification.
- Troubleshooting
- Problem Solving
- CompTIA A+ Certification
- Communication
- Teamwork
- Customer Service
COMPTIA A+ Certification #COMP001021771633 Expires: December 14, 2023
Verify at: http://verify.CompTIA.org Code: 2X7XWJWP631E12KC
ITIL Foundation Certification | Course completed, expected certification less than 30 days
Council Bluffs, IA, 05/2018 - 05/2020
- Corresponded with 300+ current and prospective customers weekly, able to connect with people, resolved issues, maintained friendly demeanor, showed respect even when not reciprocated
- Recorded and maintained relevant notes for each client and work order.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Dallas, TX, 05/2013 - 08/2017
- Consistent top producer, as a representative, received promotion to manager in 10 months
- Spearheaded establishment of commercial vehicle department, smashing goals by 185.2%, with 402 units, and 28% of total volume during best year in store history, and named #1 in Mid-Atlantic Region by 2nd Year in operation.
- Top 50 of 15,000 representatives in North America recognized for being “among the best-of-the best in consistent top performance & customer service excellence” at 2016 Nissan Top Performer Conference
- Hiring, training, assigning, and monitoring work of 4 additional staff, oversaw installation, designed layout of workstations, Purchased, installed, and configured, computer hardware and software.
- Providing support to end-users, troubleshooting, resolving basic computer hardware/software issues, documenting, escalating advanced problems, working with remote support, adding /deleting of users
Seattle, WA, 01/2007 - 08/2013
- Full-time after 3-months, promoted to revenue accountant at regional accounting firm
- Hired directly by client, doubled salary after 2 years with employer's permission
- Managed $30M Oil & Gas Assets in a 5-Year Private Energy Fund for Charlotte based firm
- Advanced Microsoft Excel skills, creating spreadsheets, advanced formulas, generating reports
- Established remote office, researched, tested, recommended software and hardware purchases
- Installing, monitoring, maintaining, and repairing networking, telecommunications, and computer hardware.
- Installing computer applications, configuring systems to meet end-user needs, generated automated reports, loaded data into systems, created back-up copies of data sources
City, STATE, 10/1997 - 01/2007
- Contributed to innovative process Improvement idea that saved 3 seconds per cycle, increased production 200 tons/hr.
- Ability to solve complex technical issues, and thrive in a fast-paced, high-performance, collaborative environment, where openly giving and receiving feedback, and constructive criticism are required
- Frequently led group problem solving efforts during critical, emergency situations using a calm, innovative mindset, methodical troubleshooting, to quickly determine root cause, find solutions
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School Attended
- University of North Carolina At Wilmington
- University of Northwestern Ohio
- Fred W Eberle Technical Center
Job Titles Held:
- Professional Representative
- Commercial Manager
- Revenue Accountant
- Operations Team Member
Degrees
- Certificate
- Associate of Applied Science
- 2 Year Vocational Degree
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