Patient and persistent Groomer with substantial knowledge of all dog and cat breeds. Working independently with minimal supervision. Expert with over 11 years of experience in pet grooming industry. Committed to providing professional and hygienic grooming environment for pets and owners. Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities. Enthusiastic Pet Care Associate determined to work hard in fast-paced environments. Team-driven and compassionate towards all animals. Always ready to tackle new challenges. Reliable Pet Stylist known for handling temperamental animals with relative ease and gentleness. Create individualized play sessions for high energy dogs. Willing to take on additional shifts while providing great care to animals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Skills
Dog behavior insight
Canine health issues
Fur cutting techniques
Safe nail trimming
Detail-oriented
Customer service
Teamwork
Flexible & Adaptable
Verbal and written communication
Organization and Time management
Education
Mccluer North High SchoolFlorissant, MOExpected in 03/2008 – –High School Diploma: - GPA:
Work History
Petco - Professional Pet Stylist Oklahoma City, OK, 11/2017 - Current
Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items, including pet food, treats and toys.
Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Maintained clean and organized boarding areas to promote animal wellbeing.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
Observed animal details such as size, condition, behavior and eating habits and documented data with Prism.
Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Kept animal coats clean and healthy with regular washing, grooming and trimming.
Worked with more than 5+ animals each day to provide skilled bathing and grooming services.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
Kept cages, kennels, and grooming areas neat and clean.
Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Provided top-notch customer service to every customer and exceptional care to all animals.
Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Met with clients to discuss cut and style preferences prior to caring for animals.
Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
Sustained operational efficiency, employee performance levels and customer service standards to increase overall spa profits.
Responded to customer inquiries or complaints.
Coordinated facility schedules to maximize usage and efficiency.
Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
Developed and implemented marketing strategies.
Completed minor preventative maintenance and mechanical repairs on equipment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Developed and maintained courteous and effective working relationships.
Maintained energy and enthusiasm in fast-paced environment.
Eliminated downtime and maximized revenue by providing top project quality control.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items, including pet food, treats and toys.
Worked 8 to 12 -hour shifts with oversight of 24 animals in kennels or holding pens.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Maintained clean and organized boarding areas to promote animal wellbeing.
Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Kept animal coats clean and healthy with regular washing, grooming and trimming.
Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Kept cages, kennels, play yards and grooming areas neat and clean.
Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
Provided top-notch customer service to every customer and exceptional care to all animals.
Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
Worked with more than 10+ animals each day to provide skilled bathing and grooming services.
Met with clients to discuss cut and style preferences prior to caring for animals.
Petco - Professional Pet Stylist Peoria, IL, 02/2009 - 11/2013
Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items, including pet food, treats and toys.
Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
Maintained clean and organized boarding areas to promote animal wellbeing.
Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Kept animal coats clean and healthy with regular washing, grooming and trimming.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Provided top-notch customer service to every customer and exceptional care to all animals.
Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Cross-trained in several departments to assist fellow employees, eliminate downtime and promote store growth.
Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
Boosted animal health for small animals, reptiles, birds and fish by carrying out optimal feeding and watering schedule.
Kept animals clean and free of contaminants to promote optimal health.
Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Stocked shelves to match planogram images and instructions.
Updated pricing by changing labels and signage for short-term promotions and final clearances.
Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Stocked shelves, racks, and cases with new or transferred merchandise.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Developed and maintained courteous and effective working relationships.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Educated customers on promotions to enhance sales.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Assisted customers by answering questions and fulfilling requests.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Increased sales by offering advice on purchases and promoting additional products.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Answered questions about store policies and concerns to support positive customer experiences.
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