Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Effective at working in fast-paced environments, using sound judgment to make accurate decisions with little supervision. Monitors, maintains and repairs equipment to meet productivity standards and create exceptional results. Focused on team, customer and company needs.
Skills
First Aid/CPR
Customer service
Problem resolution
Supervision
MS Office, and other MS applications such as Excel and Powerpoint
Production equipment
Regulatory Compliance
Component blending and weighing
Good Manufacturing Practices
Sanitation activities
Inspection paperwork
Food quality procedures
Batch adjustment
Communications
Budgets
Work History
11/2018 to Current
Professional Pet StylistPetco – Cary, NC,
Developed client relationships through careful listening and effective question response, resulting in 90% repeat business.
Maintained clean and organized boarding areas to promote animal wellbeing.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, hair mats, as well as a complete haircut.
Handled client invoices, payments and check-ins and outs of pets.
Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
08/2018 to 12/2018
PackerThermo Fisher Scientific Inc. – Mobile, AL,
Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Effectively operated pallet jack equipment to receive and transport items from various warehouse locations.
Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.
Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Determined and resolved assembly line equipment problems through troubleshooting using software and instruction prompts.
Quickly and properly wrapped and boxed perishable good items, maintaining uniformity to meet fulfillment targets.
Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
Helped maintain SOP's and GMP's in a food production environment.
Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
Maintained neat, clean and safe workspace to avoid hazards.
Assisted in product changeover for various production lines.
02/2016 to 07/2018
Senior Beauty ConsultantAscension Health – Troy, MI,
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Monitored customers for signs of security concerns and escalated issues to management.
Increased sales by offering advice on purchases and promoting additional products.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Answered questions about store policies and concerns to support positive customer experiences.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Listened to customer needs and desires to identify and recommend optimal products.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
05/2013 to 01/2016
Customer Service RepresentativeCvs Pharmacy Inc. – City, STATE,
Offered advice and assistance to customers, paying attention to special needs or wants.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Responded to customer requests for products, services and company information.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Communicated with vendors regarding back order availability, future inventory and special orders.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Answered customer telephone calls promptly to avoid on-hold wait times.
Regularly exceeded daily sales and product add-on quotas.
Education
Expected in 05/2013
High School Diploma: Salem High School - Salem, Indiana, GPA:
Graduated with 4.0 GPA
Member of Student Council
Member of the National Honors Society
French Club President
SADD President
Received Academic Honors Diploma
Received Dual Credit towards college courses.
Expected in 12/2020
Bachelor of Science: Biology Indiana University Southeast - New Albany, IN GPA:
Coursework in microbiology, chemistry and mathematics
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