professional pet stylist resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Effective at working in fast-paced environments, using sound judgment to make accurate decisions with little supervision. Monitors, maintains and repairs equipment to meet productivity standards and create exceptional results. Focused on team, customer and company needs.
Skills
First Aid/CPR
Customer service
Problem resolution
Supervision
MS Office, and other MS applications such as Excel and Powerpoint
Production equipment
Regulatory Compliance
Component blending and weighing
Good Manufacturing Practices
Sanitation activities
Inspection paperwork
Food quality procedures
Batch adjustment
Communications
Budgets
Education
Salem High SchoolSalem, Indiana, Expected in 05/2013 ā āHigh School Diploma: - GPA:
Graduated with 4.0 GPA
Member of Student Council
Member of the National Honors Society
French Club President
SADD President
Received Academic Honors Diploma
Received Dual Credit towards college courses.
Indiana University SoutheastNew Albany, INExpected in 12/2020 ā āBachelor of Science:Biology - GPA:
Coursework in microbiology, chemistry and mathematics
Coursework in foreign language
Majored in Biology
Minored in Chemistry and French
Certifications
First Aid/CPR Certified
Pet Stylist Certification, Certified Groomer
Work History
Petco - Professional Pet Stylist Cary, NC, 11/2018 - Current
Developed client relationships through careful listening and effective question response, resulting in 90% repeat business.
Maintained clean and organized boarding areas to promote animal wellbeing.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, hair mats, as well as a complete haircut.
Handled client invoices, payments and check-ins and outs of pets.
Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Monitored customers for signs of security concerns and escalated issues to management.
Increased sales by offering advice on purchases and promoting additional products.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Answered questions about store policies and concerns to support positive customer experiences.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Listened to customer needs and desires to identify and recommend optimal products.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Cvs Pharmacy Inc. - Customer Service Representative City, STATE, 05/2013 - 01/2016
Offered advice and assistance to customers, paying attention to special needs or wants.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Responded to customer requests for products, services and company information.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Communicated with vendors regarding back order availability, future inventory and special orders.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Answered customer telephone calls promptly to avoid on-hold wait times.
Regularly exceeded daily sales and product add-on quotas.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.