Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Personable and dedicated Customer Service Representative with extensive experience within call center industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Data evaluation
  • Educational support
  • Basic clerical knowledge
  • Retail sales customer service
  • Shipping and receiving understanding
  • Adaptive team player
  • Microsoft Office expertise
  • Product organization
  • Problem-solving abilities
  • Quality control
  • Inbound and outbound calling
  • High-energy attitude
  • Project management abilities
  • Customer relations
  • Troubleshooting
  • Effective communication
  • Problem Resolution
Professional Nanny, 01/2007 to Current
Community Health SystemVicksburg, MS,
  • Checked homework and assisted with schoolwork and studying to bolster academic aptitude.
  • Assisted children with homework and implemented school material in practical, everyday activity.
  • Provided direct-care services for one child, promoting safe, healthy and fun lifestyle.
  • Encouraged safe, positive behavior by redirecting children to take positive action.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Documented daily activity in logs to analyze child's development over time.
  • Regulated children's schedules to balance rest, learning and play.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Scheduled periodic appointments for doctor, dentist or haircut services.
  • Supervised children during parental absences.
  • Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Physically and verbally interacted with children throughout each day to promote mental and emotional development.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Cleaned and tidied living room and kitchen after activities to maintain safe, accessible area.
  • Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
  • Administered medication and minor first aid to sick and injured children.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Modeled appropriate social behaviors and encouraged concern for others.
  • Engaged children with games and puzzles to promote mental development and enjoyment.
  • Assisted with clothing selection, dressing and shoe tying.
  • Provided safe and efficient transportation to and from activities and events.
  • Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting.
  • Prepared healthy and balanced meals and snacks for children to encourage proper nutrition and health development.
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
  • Promoted good behaviors by using positive reinforcement methods.
  • Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
Certified Nursing Assistant, 07/2011 to 08/2018
Select Medical CorporationFort Myers, FL,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented activities and recorded information in EMR system.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Delivered nursing assistance to residents in care facility.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Engaged with patient family and friends to provide courteous, efficient visit experiences.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Administered personal nursing assistance in pre- and post-operative situations.
Customer Service Representative, 06/1990 to 01/2007
Medical ManagementCity, STATE,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered 60 -100 inbound calls per day and directed to designated individuals or departments.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
  • Interviewed customers regarding product and services issues and reported feedback to management team.
  • Answered customer questions and addressed concerns, resulting in 90% reduction in complaint calls.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Exceeded company productivity standard 100% on consistent basis, handling more than 100% of quota each day.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld privacy and security requirements established by government regulatory agencies.
  • Reviewed account and service histories to identify trends and issues.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Education and Training
Associate of Science: Business Administration, Expected in 06/1991
Clarendon College - Clarendon, TX
High School Diploma: , Expected in 05/1989
North Miami Senior High School - North Miami, FL
  • Won “Childcare Worker Award” in [2019].
  • Product Sales - Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • CNA License
  • First Aid/CPR

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Resume Overview

School Attended

  • Clarendon College
  • North Miami Senior High School

Job Titles Held:

  • Professional Nanny
  • Certified Nursing Assistant
  • Customer Service Representative


  • Associate of Science
  • High School Diploma

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