Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 8 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Hardworking customer service representative bringing 8 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Talented Baker specializing in authentic and delicious French pastries and desserts. Practiced with variety of cultural baking traditions.
Committed to excellent customer service. Skilled Baker with exceptional knowledge of baking times, methods, temperatures and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment.
Skills
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Work History
04/2013 to 08/2015 Professional Home Baker Sp Plus Corporation | Manhattan, NY,
- Prepared assortment of chocolate bark, truffles and other hand dipped and molded chocolates
- Iced and airbrushed cakes and other pastries for customized orders
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing
- Developed new products based on seasonal ingredients, holidays and dessert trends
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation
- Operated bakery under budget for 2 consecutive years
- Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer
- Managed inventory, labor, expenses and other operational processes
- Decorated and merchandised quality bakery goods to build business reputation and revenue base
- Created positioning and key messages to differentiate business solutions and products in market
- Researched competitive solutions and maintained competitive market comparisons and evaluations
- Determined and recommended methods to address improvement opportunities
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
02/2013 to 12/2014 Cashier/Quality Checker R1 Revenue Cycle Management | Muscle Shoals, AL,
- Checked prices for customers and processed items sold by scanning barcodes
- Counted cash in register drawer at beginning and end of shift
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reviewed and resolved differences between accounting information and cash drawer
- Helped over 50+ guests every day by processing payments, monitoring reward accounts and resolving service concerns
- Reviewed weekly sales circulars and monitored price changes
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Completed manual and machine counts of funds for transactions valued at over $1000
- Assisted customers by answering questions and fulfilling requests
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Worked closely with Department Management to solve problems and handle customer concerns
- Trained as Sales Floor representative and provided back-up coverage to provide customers with optimal support
- Assisted customers with special services, account updates and promotional options
- Used cash registers and POS systems to request and record customer orders and compute bills
- Educated customers on promotions to enhance sales
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Answered questions about store policies and concerns to support positive customer experiences
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
10/2008 to 12/2009 Cashier Navy Exchange Service Command | City, STATE,
- Reviewed and resolved differences between accounting information and cash drawer
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Checked prices for customers and processed items sold by scanning barcodes
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Counted cash in register drawer at beginning and end of shift
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Answered questions about store policies and concerns to support positive customer experiences
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Trained as Cashier/Checker and provided back-up coverage to provide customers with optimal support
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
- Assisted customers with special services, account updates and promotional options
- Reviewed weekly sales circulars and monitored price changes
- Educated customers on promotions to enhance sales
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Assisted customers by answering questions and fulfilling requests
06/2006 to 09/2008 Customer Service Representative DECA Commissary | City, STATE,
- Protected materials during transport by correctly assembling boxes and crates
- Maintained neat, clean and safe workspace to avoid hazards and increase safety by 100%
- Retrieved items for customers and verified prices
- Removed trash, swept and mopped floors for professional appearance
- Collected carts from parking lot and designated returns
- Helped customers get groceries to vehicles
Education
High School Diploma | Naples American High School, Naples, Italy,
Expected in 04/2015 Associate of Arts | Baking And Pastry Art Institute of San Diego, San Diego,
Expected in 05/2019 Associate of Science | Business Administration- Small Business Management Purdue University Global, Indianapolis, iN,
Expected in 10/2021 Bachelor of Science | Business Administration Purdue University Global, Indianapolis, iN,
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Resume Overview
School Attended
- Naples American High School
- Art Institute of San Diego
- Purdue University Global
- Purdue University Global
Job Titles Held:
- Professional Home Baker
- Cashier/Quality Checker
- Cashier
- Customer Service Representative
Degrees
- High School Diploma
- Associate of Arts
- Associate of Science
- Bachelor of Science
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