LiveCareer-Resume

professional foater resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Results-focused professional with strength in Training and Multi-tasking. Proactive leader with strengths in communication and collaboration. Proficient in leveraging Customer needs and Product knowledge to promote

a One -call resoulution. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Healthcare experience
  • Strong problem-solving skills
  • Organizational skills
  • ICD-9, HCPCS, CPT experience
  • Medical terminology
  • Healthcare Insurance knowledge
  • Computer literacy
  • Ability to multitask
  • Customer Service
  • Understanding Customer Needs
  • Customer Account Management
  • Call Documentation
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Customer Retention Strategies
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Needs Assessment
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Data Entry
  • Process Optimization
  • Upbeat and Positive Personality
  • Verbal and Written Communication
  • Customer Data Confidentiality
  • Customer Relations
  • Office Equipment Proficiency
  • Senior Leadership Support
  • Call Center Operations
  • Adaptive Team Player
  • Inbound and Outbound Calling
  • Problem-Solving Abilities
  • Business Development Understanding
Education and Training
PARKS COLLEGE Denver, CO, Expected in 01/2013 Associate of Science : Medical Assisting - GPA :
Experience
The Mentor Network - Professional Foater
Wooster, OH, 01/15/2 - Current
  • Assisting customers in all departments
  • Answer phones
  • Process orders
  • Training staff
  • Utilized various tools, equipment and tools.
  • Maintained clean and organized workplace to optimize performance, efficiency and safety.
Hill-Rom - Group Home Supervisor
Saint Paul, MN, 10/2014 - 01/2016
  • Training individuals by breaking down tasks to simplify their needs based on their disability and learning curves.
  • Provided safe transportation for 6 residents to and from medical appointments.
  • Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
  • Supervised group home for 6 residents with behavioral and developmental disabilities issues by motivating direction of 10 -member team.
  • Maintained records for resident funds, bank accounts and petty cash.
  • Created work schedule in advance, promoting adequate coverage for shifts.
  • Communicated with families or advocates to discuss resident needs and progress.
  • Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
  • Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening and asking appropriate questions.
  • Scheduled residents' appointment and provided transportation to physician and therapy visits.
  • Conversed with residents to promote social interaction and reinforce positive behaviors.
  • Resolved concerns regarding staff, residents and care to maintain standards throughout group home.
  • Coordinated community activities to promote social skills and community participation.
  • Reported, investigated and followed up on abuse and neglect cases.
  • Approved activities complied with facility's policies, adhered to budget and offered educational value.
99 Restaurants - Reimbursement Specialist
Salem, NH, 11/2013 - 08/2014
  • Analyze reimbursement specific data, prepare reports
  • Adjudication of patient assistance
  • Interface with Physician, Patients, Pharmacy to ensure medication procedures were followed
  • Insurance verification
  • Maintained confidentiality and integrity of patient data.
  • Determined medical necessity, using individual insurance carrier regulations.
  • Verified technical reimbursement questions for providers, billing and coding staff.
  • Educated physicians, staff, patients and stakeholders on service documentation for procedures and coding requirements.
  • Identified opportunities for coverage access to address reimbursement barriers.
Opportunity In Living - Host Home Provider
City, STATE, 07/2000 - 03/2013
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Assisted with client personal care needs to foster independence and well-being.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Recorded client status progress and challenges in logbooks and reports.
  • Kept detailed records of patient care, progress, medication administration and changes in health or other conditions.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
  • Liaised between doctors and patients about care plans, progress and changing health conditions.
  • Coached patients on at-home care, adjusting plans and schedules based on patient conditions, needs and overall health.
  • Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.

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Resume Overview

School Attended

  • PARKS COLLEGE

Job Titles Held:

  • Professional Foater
  • Group Home Supervisor
  • Reimbursement Specialist
  • Host Home Provider

Degrees

  • Associate of Science

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