Cheerful and upbeat Customer Service Representative with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving all Cellular or Land Line issues.
Committed Healthcare professional bringing 10+ years of proven success in healthcare roles. Dedicated to providing client safety and comfort through continuous focused care. Skilled in assisting with daily living activities and meal preparation with passion for community contribution.
Skills
Customer support
Call center operations
Data entry
Training and Development
Customer service
Product organization
Conflict mediation
High-energy attitude
Promotional support
Office equipment proficiency
Inbound and outbound calling
Clerical support
Call center experience
Caregiver support
Caregiver training and consultations
Caregiver and family support
Experience
to
Customer Service RepresentativeJohnson Brothers – Fargo, ND,
Asked probing questions to determine service needs and accurately input information into electronic systems.
Assisted approximately 110 customers each day with Cellular and Landline questions.
Documented conversations with customers to track requests, problems and solutions.
Answered 110+ inbound calls per day and directed to designated individuals or departments.
Escalated customer concerns, store issues and inventory requirements to supervisors.
to
Senior BookkeeperJpz Bookkeeping, Inc. – Canoga Park, CA,
Balanced general ledger by reconciling entries.
Reviewed purchase documents and company receipts for reconciliation with statements.
Reconciled all bank and credit card accounts monthly.
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
Handled payroll services for 30 employees successfully once a week and worked with ADP directly.
Compiled all financial reports for company CPA.
01/2010 to 05/2013
Certified Nursing AssistantBaptist Health South Florida – Miami, FL,
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Documented patient intake and dietary requirements and assisted with feeding.
Documented activities and recorded information in EMR system.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Collected specimens, monitored vitals and maximized patient comfort.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Administered personal nursing assistance in pre- and post-operative situations.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
06/2013 to 12/2016
Professional CaregiverPhoenix Home Care And Hospice – Sedalia, MO,
Managed various daily job tasks, including patient transportation and appointment scheduling.
Engaged with patients through participation in Physical Activity, which helped boost mood and improve overall memory.
Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping.
Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
Worked to improve patient outlook and daily living through compassionate care.
Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
Helped clients stay happy and healthy by providing mental and emotional support.
Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
01/2017 to 07/2020
Professional Care GiverMidwest Orthopaedic Consultants – Oak Lawn, IL,
Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping.
Engaged with patients through participation in Physical activity, which helped boost mood and improve overall health.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
Monitored medications for patients with various conditions, including Dystonia and Stomach Cancer and kept watchful eye for side effects.
Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
Worked to improve patient outlook and daily living through compassionate care.
Managed various daily job tasks, including patient transportation and appointment scheduling.
Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Helped clients stay happy and healthy by providing mental and emotional support.
Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
10/2020 to 09/2021
Patient Service RepresentativeAdvocate Aurora Health – City, STATE,
Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Answered patient questions and fielded complaints to resolve issues.
Coordinated with patients and healthcare professionals to meet patient needs.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Documented and managed patient information in computer system.
Scheduled patient appointment and procedures.
Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
Answered over 100 telephone calls per day to schedule appointments and answer patient questions.
Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
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Patient Service RepresentativeCompany Name – City, State,
Answered patient questions and fielded complaints to resolve issues.
Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Coordinated with patients and healthcare professionals to meet patient needs.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Documented and managed patient information in computer system.
Referred patients to appropriate professionals and services.
Checked daily doctor schedules and verified insurance.
Scheduled patient appointment and procedures.
Answered over 60 telephone calls per day to schedule appointments and answer patient questions.
Education and Training
Expected in
: Early Childhood Education Western Illinois University - Macomb, IL GPA:
3.0 GPA
Completed coursework in Basic Curriculum and Early Elementary Education.
I Started School in September of 1985 to June 1986.
Expected in 09/2009
Certified Nursing Assistant : Health Care Presbyterian Homes - Evanston, IL GPA:
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