Professional Assistant Iii Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Organized Professional Assistant III bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering over 25 years of experience in leadership and administrative support roles. Polished and professional Professional Assistant III successful at supporting executive productivity and business operations. Knowledgeable about practices and regulations, as well as office management protocols and calendar management. Works well with minimal oversight to carry out demanding work.

  • Proficient in SAP, Microsoft Applications, Banner, Blackboard, Dashboard, Excel Spreadsheets, Powerpoint, Teams, Zoom, Google Chrome, Degree Works, Student Emails and Student Records
  • Office Inventory Management
  • Office Procedures
  • Project Management
  • Human Communications
  • Schedule and Calendar Management
  • Records Management
  • File and Data Retrieval Systems
  • Excellent Written and Oral Communication
  • Handling Pressure
  • Time Management
  • Organizational Behavior
  • Office Management software
  • Adaptability
  • Leadership
  • Strong Work Ethics
  • Purchasing
  • Change Management
  • Support services
  • Administrative duties
  • Strong problem solver
  • Professional and mature
  • Proofreading
09/2018 to Current
Professional Assistant III University Of Pennsylvania Health System Hamilton, NJ,
  • Answering phone calls, uploading faxes, managing registrations to Sick bank leave, providing information to employees regarding long-term Medical Leave, leave quotas, Military leave, Maternity/Paternity Leave, Return from Leave, paid/unpaid leave, Confirmation of Return to Work and FMLA statuses.
  • Managing recurring HR processes to what types of leave and Notice of Eligibility letters.
  • Preparing employees for all types of leave by establishing and conducting orientation along with my fellow team members.
  • Overseeing and updating employee training objectives to federal, state and local regulations and requirements regarding FMLA.
  • Communicating effectively via email, phone and face-to-face with employees to resolve issues pertaining to any types long-term leave.
  • Reviewing all employees' leave requests by placing them on the FMLA log. Managing all medical records for accuracy and uploading all documents into Applitrack and creating, editing and updating the MOT in SAP the company's database to track. Consistently updating changes in the employee file.
  • Preparing informational templates into the T-Drive for Leave Administration.
  • Monitoring data integrity and confidentiality by observing strict regulations and procedures regarding FMLA and HIPPA laws.
  • Maintaining a thorough and current up-to-date T-Drive file for all Leave Administration materials, templates and all current and existing employee records.
11/2017 to 09/2018
The Fulton County Schools The Fulton County Schools - School Accountability City, STATE,
  • Organized personal and professional calendars to streamline office communications, scheduling and initiative.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Arranged domestic and international travel, hotel and transportation needs for the Assistant Superintendent.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Restocked office supplies to maximize team productivity.
  • Responsible for five different departments in the Office of Accountability by managing budget deficits, exercising good judgement and good stewardship over funds and purchase card approval purchases.
  • Conducted new-hire paperwork, printed out materials for the interviews including questionnaires.
  • Maintained a departmental calendar in Microsoft Outlook that included official business correspondence, meetings, conferences, department travel, and other departmental events.
  • Composed correspondence, memoranda and other departmental materials including matters of strict confidence.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
04/2017 to 07/2017
H.R. Assistant Rose International City, STATE,
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Tracked expense reports and documented records using Kronos and PeopleSoft to improve financial flow.
  • Handled incoming and outgoing correspondence, including e-mails and faxes.
  • Proactively adhered to client needs, made recommendations and processed HR Shared Services (HRSS) transactions in accordance with Service Level Agreements.
  • Served as a single-point of contact for employee direct deposits, updating payroll errors into Kronos, entering employee pay cards information for all areas of the circuit billing cycle. Ensured that all data maintained in H.R., payroll and the benefits system is to the highest integrity through regular audit and feed-back coaching and end-users.
  • Performed daily review of opened cases requests with edits updates and changes in ServiceNow to ensure inquiries/requests were being assigned, resolved and closed properly in a timely manner.
01/2011 to 06/2015
Administrative Secretary Nationwide Insurance City, STATE,
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Planned and executed corporate meetings, lunches and special events for groups of 150+ employees.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.
Education and Training
Expected in
: Business Management (Continuing Education)
Gwinnett Technical College - Lawrenceville, GA Jan. 2015 - Nov. 2019,
  • Completed Certificate - Logistic Management Specialist ( April, 2016)
  • Completed Certificate - Management and Leadership Specialist (December, 2016)
  • Completed Certificate - Human Resources Management Specialist (December, 2016)
  • Minor in Transportation and Logistics
Expected in
: Performing Arts - Vocal
Alabama State University - School Of Music - Montgomery, AL Aug. 1986 - Aug. 1989,

Toastmasters International 2012 (Best Table Topics Speaker)

  • Certificate Logistic Management Specialist (April, 2016)
  • Certificate Management and Leadership Specialist (December, 2016)
  • Certification Human Resources Management Specialist (December, 2016

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Resume Overview

School Attended
  • Gwinnett Technical College
  • Alabama State University - School Of Music
Job Titles Held:
  • Professional Assistant III
  • The Fulton County Schools
  • H.R. Assistant
  • Administrative Secretary
  • Some College (No Degree)