Highly reliable and results-oriented professional with more than 14 years of experience and skills in administrative support functions, combined with the capability to work well under dynamic environments and various supervisors without any compromise to the quality of work. Ingenious and resourceful individual with strong capability of understanding operations and functions with minimal supervision. Fully committed to continually developing and upgrading skills to enable the successful conversion of opportunities as well as to contribute to productivity and growth. Technically proficient in using Microsoft Office Suite and online spreadsheets for reports and presentations.
Staff Supervision and Development
Customer Service and Relations
PROFESSIONAL ASSISTANT II East Point, GAFulton County School System/Jan 2011 to Current
Primarily oversee the front office operations; greeting and attending to guest needs, conducting and responding to phone calls, and providing necessary information to guests.
Assist with the checking and tracking of inventory of supplies and equipment.
Implement appropriate actions to resolve students' poor attendance records, in collaboration with administrators, social workers, and teachers.
Acquire signatures for financial documents as well as invoices when necessary.
Coordinate with the Administrative Team in proctoring testing and designing state-mandated testing materials.
Preserve and organize student information to update and notify students regarding driver's license validity as well as other compliance issues.
Mentor and train new employees on county and district software usage and educate them regarding policies established by the school board.
Work hand in hand with social workers and administrators to prepare documentations of high sensitivity for court usage, attendance and discipline hearings.
Accomplish documents and reports relating to the athletic program such as monitoring of attendance.
Independently managed school attendance and records of more than 1,800 students.
Increased the overall discipline and attendance accuracy of records for students from 45% to 95%.
Received the Staff MVP award for efforts and time given to attend to both staff and students' needs.
Functioned as the athletic coordinator and assisted in overseeing the athletic program of the school.
SENIOR TRAVEL CONSULTANT/GROUP MARKETING COORDINATOR Atlanta, GAGlobal Travel Management/Jan 2007 to Jan 2009
Managed all aspects of travel logistics, from booking transportation services such as rental cars and cruises.
Devised the company logo and various marketing materials and documentations, such as letterheads and forms of great importance to the company.
Took charge of maintaining the company website as well as the social media platforms aimed to increase client relations and marketing.
Co-authored an operational manual for company employees.
Guaranteed employee compliance with IATA (International Air Transport Association) by constantly updating relevant credentials.
Served as liaison between the company and property management and vendors.
Established and managed satellite communications among three offices stationed in Baltimore, Washington, and Dallas.
Played a key role in assembling and handling major accounts leading to higher commissions.
ADMINISTRATIVE ASSISTANT Atlanta, GACNN | Turner Entertainment/Jan 2007 to Jan 2008
Served as the driving force behind the transition of offices and departments as well as the redeployment of the departments.
Provided excellent customer support and assistance to both external and internal customers.
Organized spreadsheets, desktop tools, and organizational charts for the department to systematize and simplify the recordkeeping.
Arranged meetings and travel schedules of vice president and department head, and kept receipts for accountability and transparency.
Earned praise and commendation from executive for delivering exceptional performance and customer service after a massive reduction in the workforce.
ADMINISTRATIVE ASSISTANT Atlanta, GAAtlanta Public Schools/Jan 1999 to Jan 2006
Employed keen attention to detail in performing staff attendance recording, payroll processing, and supply and equipment acquisition.
Functioned as liaison, providing pertinent information to parents and conducting calls as necessary on behalf of principals.
Kept calendars of principal and directors as well as schedules of activities.
Organized and executed conferences and events in behalf of the school and the department.
Took charge of processing of invoices and vendor payments for the school and the department as well as supplemental payments for teachers and coaches.
Aided in budget proposals and allocations for the Department of Health, Physical Education and Athletics.
Served as a liaison when needed on behalf of the director of health, physical education and athletics during her absence, and effectively fulfilled the main contact role.
Advanced to District Director's Administrative Assistant and coordinated various special events within the district together with the respective department(s).
Delivered excellent performance, which led to promotion from paraprofessional to principal's secretary in a span of one year and then district administrative assistant in 2 years.
Streamlined the method for processing vendor payments invoices, boosting efficiency and expediency of the process.
ASSOCIATE'S DEGREE: Business AdministrationAtlanta Metropolitan College2004Atlanta, GABusiness Administration
Travel Agent for International Air Transport Association
Licensed Notary for the State of Georgia
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Administrative, Administrative Assistant, attention to detail, Bookkeeping, budget, charts, conferences, client relations, Customer Service, customer support and assistance, Department of Health, designing, driving, special events, financial, forms, front office, Inventory, processing of invoices, logistics, logo, Director, marketing, marketing materials, materials, meetings, Mentor, organizational, Payroll Processing, policies, promotion, property management, proposals, recording, social media platforms, spreadsheets, Staff Supervision, phone, transportation, website