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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivated professional offering Bachelors in Management Computer Information Systems. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.

Skills
  • Strong technical acumen
  • Product development
  • Self-motivated
  • MS Office
  • Maintenance & Repair
  • Computer skills
  • Communication
  • Critical thinking
  • Analytical
  • Supervision
  • Decision-making
  • Problem resolution
Education and Training
Park University Kansas City, MO Expected in 03/2013 Bachelor of Science : Management Information Systems - GPA :
Certifications
  • Executive Level Lifecycle Logistics Training - 2019
Experience
Home Depot - Product Support Manager
Hammond, LA, 05/2016 - 03/2021
  • Conferred with customers and engineers to assess equipment needs and determine system requirements.
  • Negotiated tender and contract terms to meet both client and company needs.
  • Documented account activities and generated sales reports.
  • Planned various product configurations to meet diverse customer needs.
  • Developed sales plans to introduce new products to market.
  • Developed and wrote technical documentation for products.
  • Prepared sales engineering reports by collecting, analyzing, and summarizing sales information and application trends.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Delivered samples and catalogs to prospective customers and provided information on product features, pricing and availability.
  • Provided training and product support for other members of sales team.
  • Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
US Navy - F-16 Assistant Program Manager for Logistics
City, STATE, 12/2015 - 05/2016
  • Led all logistics operations, including shipping and receiving.
  • Maintained high standards of internal and external customer service.
  • Demonstrated exceptional customer service to both internal and external customers.
  • Led and managed projects to support logistics efforts and plans.
  • Successfully supervised daily management of all logistics and transportation activities, effectively eliminating waste and reducing logistics footprint.
  • Troubleshot and formulated strategies for expected and unanticipated logistics issues.
  • Collaborated effectively in cross-functional team-oriented environment.
  • Identified and resolved shipping and packaging errors.
  • Consistently met company and department objectives within budget and time constraints.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
  • Utilized ordering, tracking and billing systems and associated processes.
  • Created and enforced policies and procedures for entire logistics team.
  • Relayed information between drivers and recipients, including ETA and potential delays.
  • Determined appropriate licensing requirements and product classification for import and export shipments.
  • Logged, processed and followed up on merchandise authorization shipments in databases.
  • Analyzed operational performance and implemented plans to attain organizational and financial goals.
  • Refined and improved product transport and storage processes.
  • Updated customers and interdepartmental employees on critical shipments upon request.
  • Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
  • Saved costs through negotiating contracts with freight companies and suppliers.
  • Documented and processed transactions and accurately administered sales orders.
  • Proficient in reading and interpreting functional system designs, basic operational analytics and troubleshooting guides.
  • Reviewed profit and loss statements and metrics to identify trends and opportunities.
  • Conducted research on logistics operations, including literature reviews, interviews and site visits.
US Navy - EA-6B DAPML Logistics
City, STATE, 09/2007 - 08/2010
  • Used simulation modeling, data analytics and scheduling tools to develop options for improving logistics operations.
  • Conducted material workshops to train employees on strategies for reducing logistical, labor and material costs.
  • Completed capacity planning analyses for distribution and transportation functions to identify efficiency-improvements.
  • Analyzed and reviewed data on metrics such as obsolescence, reliability and lifecycle costing.
  • Designed comprehensive supply chains to minimize environmental impacts and costs.
  • Evaluated global positioning systems, radio-frequency identification and route navigation software technologies to measure transportation route efficiency.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
US Marine Corps - Gunnery Sergeant
City, STATE, 12/1991 - 12/2007
  • Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
  • Requisitioned, received, stored and documented unit equipment and supplies.
  • Led operational planning teams to address field and base concerns with minimal delays.
  • Tested, repaired and updated equipment systems and components to meet current and expected demands.
  • Advised commanding officers on weapons operations, capabilities and unforeseen operational problems.
  • Managed administrative needs of group, including recordkeeping and report writing, with team of 55 Airframes Division maintainers.
  • Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
  • Directed automated supply systems and liaised between supply and data processing sectors to facilitate smooth transitions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
Activities and Honors
  • Member, Defense Acquisition Corps

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Resume Overview

School Attended

  • Park University

Job Titles Held:

  • Product Support Manager
  • F-16 Assistant Program Manager for Logistics
  • EA-6B DAPML Logistics
  • Gunnery Sergeant

Degrees

  • Bachelor of Science

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