Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
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Career Overview
Project manager with 10+ years experience specializing in software implementation, process improvement and agile methodologies. Professional, reliable, efficient with proven problem solving skills. Skilled at managing resources and ensuring projects are completed on-time/on-budget.
Qualifications
Experience using Six Sigma process improvement
Strong knowledge of various Agile methodologies
Technical Skills
Accomplishments
Work Experience
Product Owner, 01/2013 to Present Verizon Communications – San Antonio, TX,
IT Product Owner and Scrum Master for Web Development and Salesforce.com teams Work closely with key stakeholders throughout the company to ensure top priorities are delivered each sprint, according to organizational objectives Manage sprint impacts with unscheduled work requests Organize, develop, and groom the sprint backlog Coordinate cross-team sprint dependencies Communicate requirements from stakeholders to team members and cross-departmentally with the correct content based on audience Facilitate meetings across teams Provide business teams with supplemental information, best practice guidelines.
Software Analyst, 01/2012 to 01/2013 Lockheed Martin – Marietta, GA,
Responsible for the maintenance, upgrades, and customizations of all financial applications including Microsoft Great Plains, Microsoft CRM, and MasterTax.
Document report requirements, testing of new reports.
Respond to customer calls and emails from the employee portal regarding payroll questions.
General IT helpdesk as needed.
Systems Implementation Manager, 01/2005 to 01/2012 Xylem Inc. – Washington, DC,
Responsible for all U.S.
project managers and technical support staff Domestic and international software implementations for external customers.
Duties included installation, custom configuration, data conversion services, and training (onsite and remote).
Member of Real Asset Management Group's Senior Management Team Wrote product enhancement requests and technical specifications, managed QA procedures Ensured invoicing targets were met Assisted sales team with online and onsite presentations to all levels of potential customers, from end users to upper level management.
Data Research Analyst Manager, 01/2003 to 01/2005 Kingland Systems Corporation – City, STATE,
Managed the research for a global securities and entities database project for the Big 4 accounting firms Developed internal research and training procedures, client documentation Wrote the design specification and procedures for a new helpdesk system to be utilized in a global environment to track technical issues for internal and external customers Developed procedures for handling technical support queries and staffed the department Interviewed, hired, trained, and managed a staff of 90 employees to support various projects.
Project manager, to – , ,
Organized and ran the company's first Project Management Office Executed implementation of NetSuite's OpenAir Utilized Six Sigma tools for process improvement projects: Quote to Cash Lifecycle, Employee Onboarding Established metrics gathering process and OKRs across all IT teams Implemented an IT Incident Management process to improve communication across the company Assisted Data Science teams with creation of ETL jobs and corporate reporting to connect multiple systems Manage vendor relationships, tasks, timelines.
Education and Training
B.S: Management Information Systems, Expected in 2004 Iowa State University - Ames, IA GPA: Management Information Systems
Skills
accounting, Agile, Asset Management, com, content, CRM, client, data conversion, database, documentation, ETL, Senior Management, financial, Great Plains, invoicing, meetings, Microsoft Office, Office, PowerPoint, organizational, payroll, presentations, process improvement, Project Management, QA, reporting, research, sales, Scrum, securities, Six Sigma, specification, technical support, upgrades, Visio, Web Development
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