Project manager with 10+ years experience specializing in software implementation, process improvement and agile methodologies. Professional, reliable, efficient with proven problem solving skills. Skilled at managing resources and ensuring projects are completed on-time/on-budget.
Experience using Six Sigma process improvement
Strong knowledge of various Agile methodologies
Product Owner January 2013 to CurrentCompany Name － City, State
IT Product Owner and Scrum Master for Web Development and Salesforce.com teams Work closely with key stakeholders throughout the company to ensure top priorities are delivered each sprint, according to organizational objectives Manage sprint impacts with unscheduled work requests Organize, develop, and groom the sprint backlog Coordinate cross-team sprint dependencies Communicate requirements from stakeholders to team members and cross-departmentally with the correct content based on audience Facilitate meetings across teams Provide business teams with supplemental information, best practice guidelines.
Software Analyst January 2012 to January 2013Company Name － City, State
Responsible for the maintenance, upgrades, and customizations of all financial applications including Microsoft Great Plains, Microsoft CRM, and MasterTax.
Document report requirements, testing of new reports.
Respond to customer calls and emails from the employee portal regarding payroll questions.
General IT helpdesk as needed.
Systems Implementation Manager January 2005 to January 2012Company Name － City, State
Responsible for all U.S.
project managers and technical support staff Domestic and international software implementations for external customers.
Duties included installation, custom configuration, data conversion services, and training (onsite and remote).
Member of Real Asset Management Group's Senior Management Team Wrote product enhancement requests and technical specifications, managed QA procedures Ensured invoicing targets were met Assisted sales team with online and onsite presentations to all levels of potential customers, from end users to upper level management.
Data Research Analyst Manager January 2003 to January 2005Company Name － City, State
Managed the research for a global securities and entities database project for the Big 4 accounting firms Developed internal research and training procedures, client documentation Wrote the design specification and procedures for a new helpdesk system to be utilized in a global environment to track technical issues for internal and external customers Developed procedures for handling technical support queries and staffed the department Interviewed, hired, trained, and managed a staff of 90 employees to support various projects.
Organized and ran the company's first Project Management Office Executed implementation of NetSuite's OpenAir Utilized Six Sigma tools for process improvement projects: Quote to Cash Lifecycle, Employee Onboarding Established metrics gathering process and OKRs across all IT teams Implemented an IT Incident Management process to improve communication across the company Assisted Data Science teams with creation of ETL jobs and corporate reporting to connect multiple systems Manage vendor relationships, tasks, timelines.
Education and Training
B.S : Management Information Systems, 2004Iowa State University － City, StateManagement Information Systems
accounting, Agile, Asset Management, com, content, CRM, client, data conversion, database, documentation, ETL, Senior Management, financial, Great Plains, invoicing, meetings, Microsoft Office, Office, PowerPoint, organizational, payroll, presentations, process improvement, Project Management, QA, reporting, research, sales, Scrum, securities, Six Sigma, specification, technical support, upgrades, Visio, Web Development
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Iowa State University
Job Titles Held:
Systems Implementation Manager
Data Research Analyst Manager
B.S : Management Information Systems , 2004
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