Process Manager Business Analyst resume example with 10+ years of experience

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PROFILE SUMMARY (Business Analyst) A dynamic, forward thinking and solution oriented professional with 10+ years of experience working in the financial & banking service industry. Refining processes, improving transparency and delivering high quality products and solutions by implementing Agile mindset. Hands-on experience in training teams and supporting Product Owners/ business stakeholders to remove impediments and backlogs, enhance velocity and help teams adopt agile/scrum methodologies. Expertise in Agile methodologies, Product Management, Data management, Business Analysis & project delivery. Experienced in directing Release planning, User Acceptability Testing (UAT) and supporting product delivery. Proficient with SQL, MS Office suite, data visualization and project management tools such as Cornerstone, Salesforce and Confluence. Salesforce Certified Administrator (SCA) with project management experience.

  • Process Improvement
  • Business Analysis
  • Decision Making
  • Report Generation
  • Stakeholder Communication
  • Technical Support
  • Risk Assessment
  • Database Management
  • Adaptability and Flexibility
  • Procedure Development
  • Sales and Marketing Support
  • Verbal and Written Communication
  • Documentation Management
  • Project Management
  • Administration and Management
  • Regulatory Reporting Requirements
  • Training & Development
  • Planning & Organizing
  • Relationship Building
Education and Training
Salesforce India, Expected in 10/2022 Certification : Certified Salesforce Administrator - GPA :
Dibrugarh University Assam, India, Expected in 04/2010 Bachelor of Arts : Economics - GPA :
Arup Group - Process Manager/ Business Analyst
, , 10/2020 - Current
  • Work with key stakeholders within business functions to align technology solutions with business strategies
  • Collaborate with business and tech partners by proactively engaging on weekly calls to identify opportunities to improve on business operations and processes
  • Provided technical support to customers by identifying causes of problems, researching and offering effective solutions.
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
  • Documented, triaged and managed defects in Salesforce platform and worked with developers to facilitate timely resolutions.
  • Created and maintained database of common and known testing defects.
  • Responsible for training end users on the use of Salesforce together with collecting their feedback to further improve the user experience
  • Maintained updated knowledge through continuing education and training.
American Express - Business Analyst
, , 07/2018 - 09/2020
  • Engaging and collaborating with clients/stakeholders to elicit, analyze and define business requirements & translate them into technical requirements
  • Act as an intermediary link between the business units, technology teams and the support team
  • Plan and coordinate project activities related to requirements
  • Analyze information obtained from various sources, detail the high-level view and provide users with recommendations to their problems
  • Working closely with partners to perform data analysis, impact analysis, creating business process workflow, preparing detailed documentation of requirements for systems or process improvements, and preparation of instructions/training material to align solutions with business strategies or commitments
  • Manage day-to-day execution of project implementations and assist with the planning, tracking, documentation and status updates for the project
  • Agile development and (co)ownership of project documentation such as Scope of Work, Project Plans, Timelines, etc
  • Facilitate open discussion leading to collective decision-making, goal setting and increased product knowledge among the team members
  • Proactive coaching to the team and recommend continuous improvement to optimize team productivity while taking corrective actions if required
  • Reviewed risk management database reports for compliance and fraud prevention.
  • Supported development and implementation of proactive approaches to address risk, fraud and collection needs.
  • Worked successfully with diverse group of coworkers to accomplish goals, ad-hoc tasks and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
American Express Roles - Process Trainer/Subject Matter Expert
, , 11/2012 - 06/2018
  • Supported direct Leader with Bank Review for the team
  • Performed quality sampling for the team
  • Conduct training and presentations related to the process improvement and assist in maintenance/operations of learning materials
  • Provide daily support for various requests, ad-hoc requests
  • Liaising with different departments to ensure successful completion of all assigned projects
  • Handling Account inquiry, credit related issues, raised disputes for US Card Members

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Resume Overview

School Attended

  • Salesforce
  • Dibrugarh University

Job Titles Held:

  • Process Manager/ Business Analyst
  • Business Analyst
  • Process Trainer/Subject Matter Expert


  • Certification
  • Bachelor of Arts

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