Process Management Analyst resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Client-focused professional skilled at utilizing Project Management skills in planning, scheduling, analyzing and implementing  success of projects.  Skilled in building excellent rapport with clients and team members.  Able to see the big picture, delegate effectively and motivate team members to achieve on-time project completion.  Proven ability to work in a fast paced organization.
  • Quality Assurance
  • Risk Management
  • Decision Analysis and Resolution
  • Event Management
  • Project Transitioning Fundamental of System Acquisition Executive Support
  • Records Management
  • MS Visio/ Project/sharepoint
  • Facilitate & lead Governance Boards
  • Constructs Standard Operating Procedures (SOPs), CONOPs, and Charters
  • Project Planning 101-201A/B CLE 008
  • CLE 004 Introduction to Lean Enterprise Concept
  •  Acquisition 101 Support scheduling and resource management process improvement planning under Defense Health Agency (DHA).
  • Lean Six Sigma: Concepts and Processes
  • Release Readiness Assessment
08/2014 to Current
Process Management Analyst W.W. Grainger, Inc. Springfield, MA,
• Interview stakeholders to define project scopes and lay out road maps for realistic deliverables.
• Document business requirements and coordinate with functional teams to determine the impact of system changes to the overall enterprise
• Resource management planning
• Record Management reports
• Facilitate & lead Programmatic Governance Board (PGB), Procurement Working Group (PWG), and Finance Working Group (FRWG).• Coordinate deliverable review and metrics reporting.  
• Lead the identification, assessment, mitigation, and tracking of program/project risk to the enterprise and its products and services and be capable of making recommendations for improvement.  
• Support quality improvement initiatives by documenting processes, analyzing trends and patterns in risk activity, recognizing lessons learned, and coordinate data collection and reporting efforts to the clients.  
• Support the development of governance and process packages to develop executive summaries, process maps, CONOPS, POA&Ms and standard operating procedure packages.
• Streamlined the chain of command and internal structural roles and requirements.
02/2014 to 07/2014
Training Support Specialist (Management Consultant II) Science Applications International Corporation City, STATE,
· Responsible for communication, administration and coordination of human resources programs for Enforcement Division at the Security of Exchange Commission, SEC.
· Represent my client in absence to facilitate trainings, meetings, and teleconferences
· Managed and set up Hyperlinks for attendees to register to courses.
· Provided Tech support for all HR functions, including filing, copying, scanning, general correspondence and support/preparation for meetings, trainings, orientations, executive travelling, etc.
· Coordinate with different Regions to collect rosters, set up trainings/conferences, and financial authorizations.
· Manage the Division training budget, enter data, perform calculations using spreadsheets;
·Manage Division training statistics, including registration, attendance, and evaluations
· Maintain training records in SECU’s LEAP platform and prepare reports based on that data
· Prepare spreadsheets, charts and other summaries of financial and other data for reports for GAO and for Congress
· Arrange, process, and report on registration of individual training requests nationwide
· Draft memoranda, research reports, announcements and correspondence
· Schedule training events; Arrange for appropriate training rooms
· Maintain the Division’s training and development SharePoint site
· Design PowerPoint presentations, announcements, posters and other marketing materials
· Develop written training materials in concert with the Desktop Publishing Office
· Coordinating training logistics including instructors, training collateral, AV and other technical support, etc;
· Ensure effective remote and recorded training with the Audio Visual and Information Technology specialists
· Ensure access to training events through coordination with Security; Plan and obtain necessary supplies for all training events
· Serve as liaison to speakers and participants at training events
· Deal with all levels of agency staff, including the Chairman Processing training requests (SF 182) and Processing reimbursement requests (SF 1164)
Expected in May 2010
Masters of Social Work:
Salisbury University - ,
Expected in May 2009
Bachelor of Arts: Social Work
Salisbury University - ,
Social Work
Expected in May 2009
Bachelor of Arts: Sociology
University of Maryland Eastern Shore - ,
Administrative Assistant, Agency, Audio, budgets, budget, charts, Conferences, conflict resolution, contracts, cooking, copying, counseling, client, clients, data collection, databases, DC, Decision Analysis, delivery, Desktop Publishing, diagnosis, edit, e-mail, equipment inventory, Event Management, FileMaker Pro, filing, Finance, financial, government, Help Desk, human resources, HR, Information Technology, Insurance, logistics, Director, Management Consultant II, marketing materials, meetings, Mental Health, access, MS Access, MS Excel, Excel, Exchange, Microsoft Office applications, Office, MS Outlook, MS PowerPoint, PowerPoint presentations, MS Project, MS Publisher, Microsoft SharePoint, SharePoint, Microsoft Visio, MS Windows, MS Word, Enterprise, Office Manager, Operations Management, organizing, Page, posters, presentations, Problem solving, Processes, process improvement, Procurement, Project Planning, Quality, quality assurance, quality improvement, reporting, research reports, Risk Management, scanning, scheduling, Six Sigma, spreadsheets, statistics, tables, technical support, Tech support, therapy, training materials, troubleshooting, VISIO, written
Additional Information
  • ACTIVITIES Director of EFLWC Dance Ministry 2011- Present Director of Divine Divaz 2010- Present Phi Alpha Honor Society, 2009 -Present Pi Gamma Mu Honor Society, 2009- Present Drama Society, D-PSI 2007-2010 John Philip Sousa Award Recipient 2005

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Resume Overview

School Attended

  • Salisbury University
  • Salisbury University
  • University of Maryland Eastern Shore

Job Titles Held:

  • Process Management Analyst
  • Training Support Specialist (Management Consultant II)


  • Masters of Social Work
  • Bachelor of Arts
  • Bachelor of Arts

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