Process Management Analyst Resume Example
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PROCESS MANAGEMENT ANALYST
Summary
Client-focused professional skilled at utilizing Project Management skills in planning, scheduling, analyzing and implementing success of projects. Skilled in building excellent rapport with clients and team members. Able to see the big picture, delegate effectively and motivate team members to achieve on-time project completion. Proven ability to work in a fast paced organization.
Highlights
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Experience
Process Management Analyst
September 2014 to CurrentW.W. Grainger, Inc. － Springfield , MA
September 2014 to CurrentW.W. Grainger, Inc. － Springfield , MA
• Interview stakeholders to define project scopes and lay out road maps for realistic deliverables.
• Document business requirements and coordinate with functional teams to determine the impact of system changes to the overall enterprise
• Resource management planning
• Record Management reports
• Facilitate & lead Programmatic Governance Board (PGB), Procurement Working Group (PWG), and Finance Working Group (FRWG).• Coordinate deliverable review and metrics reporting.
• Lead the identification, assessment, mitigation, and tracking of program/project risk to the enterprise and its products and services and be capable of making recommendations for improvement.
• Support quality improvement initiatives by documenting processes, analyzing trends and patterns in risk activity, recognizing lessons learned, and coordinate data collection and reporting efforts to the clients.
• Support the development of governance and process packages to develop executive summaries, process maps, CONOPS, POA&Ms and standard operating procedure packages.
• Streamlined the chain of command and internal structural roles and requirements.
Training Support Specialist (Management Consultant II)
March 2014 to August 2014Science Applications International Corporation － City , STATE
March 2014 to August 2014Science Applications International Corporation － City , STATE
· Responsible for
communication, administration and coordination of human resources programs for
Enforcement Division at the Security of Exchange Commission, SEC.
· Represent my
client in absence to facilitate trainings, meetings, and teleconferences
· Managed and set up
Hyperlinks for attendees to register to courses.
· Provided Tech
support for all HR functions, including filing, copying, scanning, general
correspondence and support/preparation for meetings, trainings, orientations,
executive travelling, etc.
· Coordinate with
different Regions to collect rosters, set up trainings/conferences, and
financial authorizations.
· Manage the
Division training budget, enter data, perform calculations using spreadsheets;
·Manage Division
training statistics, including registration, attendance, and evaluations
· Maintain training
records in SECU's LEAP platform and prepare reports based on that data
· Prepare
spreadsheets, charts and other summaries of financial and other data for
reports for GAO and for Congress
· Arrange, process,
and report on registration of individual training requests nationwide
· Draft memoranda,
research reports, announcements and correspondence
· Schedule training
events; Arrange for appropriate training rooms
· Maintain the
Division's training and development SharePoint site
· Design PowerPoint
presentations, announcements, posters and other marketing materials
· Develop written
training materials in concert with the Desktop Publishing Office
· Coordinating
training logistics including instructors, training collateral, AV and other
technical support, etc;
· Ensure effective
remote and recorded training with the Audio Visual and Information Technology
specialists
· Ensure access to
training events through coordination with Security; Plan and obtain necessary
supplies for all training events
· Serve as liaison
to speakers and participants at training events
· Deal with all
levels of agency staff, including the Chairman
Processing training requests (SF 182) and Processing
reimbursement requests (SF 1164)
Education
Masters of Social Work : May 2010Salisbury University
Bachelor of Arts : Social Work, May 2009Salisbury UniversitySocial Work
Bachelor of Arts : Sociology, May 2009University of Maryland Eastern ShoreSociology
Skills
Administrative Assistant, Agency, Audio, budgets, budget, charts, Conferences, conflict resolution, contracts, cooking, copying, counseling, client, clients, data collection, databases, DC, Decision Analysis, delivery, Desktop Publishing, diagnosis, edit, e-mail, equipment inventory, Event Management, FileMaker Pro, filing, Finance, financial, government, Help Desk, human resources, HR, Information Technology, Insurance, logistics, Director, Management Consultant II, marketing materials, meetings, Mental Health, access, MS Access, MS Excel, Excel, Exchange, Microsoft Office applications, Office, MS Outlook, MS PowerPoint, PowerPoint presentations, MS Project, MS Publisher, Microsoft SharePoint, SharePoint, Microsoft Visio, MS Windows, MS Word, Enterprise, Office Manager, Operations Management, organizing, Page, posters, presentations, Problem solving, Processes, process improvement, Procurement, Project Planning, Quality, quality assurance, quality improvement, reporting, research reports, Risk Management, scanning, scheduling, Six Sigma, spreadsheets, statistics, tables, technical support, Tech support, therapy, training materials, troubleshooting, VISIO, written
Additional Information
- ACTIVITIES Director of EFLWC Dance Ministry 2011- Present Director of Divine Divaz 2010- Present Phi Alpha Honor Society, 2009 -Present Pi Gamma Mu Honor Society, 2009- Present Drama Society, D-PSI 2007-2010 John Philip Sousa Award Recipient 2005
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Resume Overview
School Attended
- Salisbury University
- University of Maryland Eastern Shore
Job Titles Held:
- Process Management Analyst
- Training Support Specialist (Management Consultant II)
Degrees
- Masters of Social Work : May 2010
Bachelor of Arts : Social Work , May 2009
Bachelor of Arts : Sociology , May 2009
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