Process Developer Resume Example
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Sensient Technologies Corporation – Dallas
- Provide technical support for 200+ users and ensure proper maintenance of workstations, printers, and peripherals.
- Respond to user service requests and expediently resolve trouble tickets to maximize system uptime.
- Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
- Support disaster recovery plans, performing regular backups and creating Ghost images of workstations prior to upgrades.
- Key Achievements:
-Outperformed peers by maintaining an outstanding record of technical support service, resolving 95% of all trouble tickets without escalation to senior support specialists.
-Substantially increased security and performance of systems by initiating installation of new anti-virus software and critical operating system updates.
-Significantly reduced workstation set up time by developing a disk cloning procedure to streamline operating system implementation and security properties configuration.
Adecco-Client: Rockwell Automation – City
- Assisted 100+ users in resolving diverse hardware and software issues.
- Ensured quick resolution of user concerns and escalated more complicated support issues to senior helpdesk representatives and field service engineers.
- Key Achievements:Reduced user callback rate by 20% through accurate assessment of root causes of technical issues and consistent implementation of appropriate solutions.
HCL Technologies Ltd-Client: Macy's – City
- Reviewed and updated client correspondence files and scheduling database.
- Installed software, configured and tested customer PC's, analyzed functionality of peripheral appendages.
- Worked closely and effectively with vendors to replace/repair defective hardware and software.
- Managed call flow and responded to technical support needs of customers.
Development Credit Bank Ltd – City
- Resolved customer issues in a clear, courteous and straightforward manner.
- Identified and solved technical issues with a variety of diagnostic tools.
- Installed applications and coordinated all hardware / software upgrades.
- Key Achievement:
Increased departmental efficiency and reduced operational costs by automating several routine database management tasks.
Ashland University - City
- [3.6] GPA
- Minor in Operations Management, Project Mangement, Financial Management, Database Management.
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Resume Overview
School Attended
- Ashland University
Job Titles Held:
- Process Developer
- Technical Customer Service Executive
- Senior Customer Service Executive-Technical
- Technical Support Executive
Degrees
- MBA : Information Systems , Current
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