Process Developer resume example with 5 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Strong 6+ years experience as a Business Analyst in Banking,Telecom and Foreign Exchange. Exceptional communication skills aimed at positive interaction with team members and Clients. Coordinate cross-functional teams and provided business analysis for 3 projects totaling $ 20 million.
  • Business process mapping
  • Business artifacts documentation
  • SAS Minor Expert,SQL
  •   MS Access,SQL
  •    Pega Systems 7.1
Work History
Process Developer, 07/2013 - 08/2015
Sensient Technologies Corporation Dallas, ,
  • Provide technical support for 200+ users and ensure proper maintenance of workstations, printers, and peripherals.
  • Respond to user service requests and expediently resolve trouble tickets to maximize system uptime.
  • Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
  • Support disaster recovery plans, performing regular backups and creating Ghost images of workstations prior to upgrades.
  • Key Achievements:

-Outperformed peers by maintaining an outstanding record of technical support service, resolving 95% of all trouble tickets without escalation to senior support specialists.

-Substantially increased security and performance of systems by initiating installation of new anti-virus software and critical operating system updates.

-Significantly reduced workstation set up time by developing a disk cloning procedure to streamline operating system implementation and security properties configuration.


Technical Customer Service Executive, 04/2012 - 2013
Adecco-Client: Rockwell Automation City, ,

  • Assisted 100+ users in resolving diverse hardware and software issues.
  • Ensured quick resolution of user concerns and escalated more complicated support issues to senior helpdesk representatives and field service engineers.
  • Key Achievements:Reduced user callback rate by 20% through accurate assessment of root causes of technical issues and consistent implementation of appropriate solutions.

Senior Customer Service Executive-Technical, 11/2010 - 04/2012
HCL Technologies Ltd-Client: Macy's City, , India
  • Reviewed and updated client correspondence files and scheduling database.
  • Installed software, configured and tested customer PC’s, analyzed functionality of peripheral appendages.
  • Worked closely and effectively with vendors to replace/repair defective hardware and software.
  • Managed call flow and responded to technical support needs of customers.

Technical Support Executive, 01/2010 - 11/2010
Development Credit Bank Ltd City, ,
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Installed applications and coordinated all hardware / software upgrades.
  • Key Achievement:

    Increased departmental efficiency and reduced operational costs by automating several routine database management tasks.


 Information Technology Infrastructure, System Analyst  *Foundation of Data Mining, Business Intelligence, Databases and Information Management *
MBA: Information Systems, Expected in Current
Ashland University - Columbus,
  • [3.6] GPA
  • Minor in Operations Management, Project Mangement, Financial Management, Database Management.

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Resume Overview

School Attended

  • Ashland University

Job Titles Held:

  • Process Developer
  • Technical Customer Service Executive
  • Senior Customer Service Executive-Technical
  • Technical Support Executive


  • MBA

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