Self-motivated Operations Manager well-versed in operations leadership. Bringing top-level experience in directing all facets of business and management operations. Successful at collaborating with consultants, area leaders and employees to streamline and strengthen processes, boost production and control costs. Highly organized, detail-oriented and safety-driven with solid record of accomplishment in meeting and exceeding business targets.
Skills
Report generation
Report creation
Data entry documentation
Event coordination
Spreadsheet development
Employee training and development
Records management systems
Excel spreadsheets
Professional networking
Advanced MS Office Suite knowledge
Expense reporting
Detailed meeting minutes
Issue response and resolution
Experience
Process Assistant, 03/2021 to Current Amazon – La Jolla, CA,
Support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers.
Tracking and reporting of labor hours including pre-shift planning.
Track, report and give feedback to management ensuring successful area performance.
Participating in associate coaching to improve operational excellence.
Work closely with management on and daily production goals.
Conducted Gemba safety walks throughout the warehouse identifying and addressing safety hazards within the work area.
Coaching associates to understand barriers to work safely and efficiently at all times.
Supported special projects upon request from senior leadership.
Communicated with management, line workers, facilities associates to understand process improvement areas and collaborate for solutions.
Kept meticulous reports and documentation detailing daily processing activities, updated and submitted timely reports for senior leadership review.
Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
Yard Marshall, 05/2020 to Current Gemini Logistics – Austin, TX,
Create a strategic plan for arrival and placement of Delivery Service Partner (DSP) Vehicles.
Help plan for daily obstacles and problem solve to increase the performance of the DSP on time dispatch to reach a goal of 100%.
Ensure safety measures are in place for DSP drivers and vehicles while in the yard.
Perform Vehicle safety audits daily.
Coordinate with DSP, UTR (Under the Roof) operations as well as RTS (Return to Station) operations to ensure the flow of traffic in the yard remains efficient and effective.
Create daily yard assignments for Driver Support Assistants and Labor Share DA’s team to maximize success of OTD.
Monitor DVCR/DVIR compliance and communicate any deficiencies to DSP.
Monitor FICO scores and provide feedback to OTR management and DSP.
Provide DSP vehicle audit information to communicate deficiencies that need immediate attention to keep DA safe.
Provide DSP updated daily information on vehicles due/overdue for preventative maintenance.
Update daily omnibus to communicate daily percentages of compliance to DSP.
Labor track all labor shares and assign daily duties and launch pad protocols.
Provide daily wave tracker for OTR management, tracking trends in data performance.
Assist in Problem solving for DSP and Amazon Flex.
Analyze and be pro-active in the resolution of potential risks that could affect quality and/or performance.
Amazon Delivery Driver, 05/2019 to 11/2019 Cort Business Services – Charlotte, NC,
Adhere to strict safety and quality standards on and off the road, including performing daily vehicle inspection.
Completed daily pre-trip inspection checklist before first delivery.
Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
Periodically provide delivery support to other team members.
Drive a delivery vehicle up to 10,000 pounds to residences and businesses.
Assist with training new hires.
Assisted in delivery on Amazon Flex routes, as well as assist the Amazon Delivery Service Partners as needed.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables. Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Delivered positive customer experiences by implementing effective quality assurance practices.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Improved morale and management communication by creating employee recognition and rewards practices.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Oversaw financial management, budget management, accounting and payroll activities.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
Rural Carrier, 06/2016 to 12/2016 Graphic Packaging – West Monroe, LA,
Picked up and delivered mail to businesses and residences on schedule, allotting time for poor weather and road conditions.
Greeted customers with pleasant attitude and offered assistance with mail-related issues.
Collected mail from customers and brought back to facility for processing and sorting.
Took outgoing mail from customers by hand and obtained letters from boxes.
Delivered mail to residences and commercial customers outside of city limits along established postal route.
Sorted mail, arranging in delivery sequence for distribution.
Obtained signatures for registered, certified and insured mail.
Entered change of address orders into computers to process forwarding address stickers.
Logistics Manager, 04/2016 to 12/2016 Evertize/Marlene Transport – City, STATE,
Led and managed projects to support logistics efforts and plans.
Maintained high standards of internal and external customer service.
Supervised daily management of logistics and transportation activities.
Identified and resolved shipping and packaging errors.
Consistently met company and department objectives within budget and time constraints.
Utilized ordering, tracking and billing systems and associated processes.
Relayed information between drivers and recipients regarding ETA and potential delays.
Logged, processed and followed up on merchandise authorization shipments in databases.
Performed budget management with company leadership, analyzing previous purchases and forecasting future requirements.
Education and Training
BBA: Human Resources Management, Expected in 05/2008 Oakland University - Rochester, MI GPA:
Diploma: Computer Accounting, Expected in 10/1998 Dorsey Business School/Baker College - Wayne, Michigan GPA:
Diploma: , Expected in Belleville High School - Belleville, Michigan GPA:
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