process assistant resume example with 6+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Highly motivated and dedicated individual with years of experience in customer service and warehouse production settings. Committed to safe operating practices and meeting quality standards. Proficient in use of industry-standard tools and equipment. Strong in leadership, training, utilizing technology to increase efficiency, and demonstrated skill managing and driving multiple projects with minimal supervision. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Strong work ethic, adaptability and exceptional interpersonal skills.

  • Staff training and motivation
  • Planning & organizing
  • Customer service
  • Organizational skills
  • Problem resolution
  • Microsoft Office expertise
  • Shipping and receiving understanding
  • Retail sales customer service
  • Route management
  • Problem-solving abilities
  • In-store support
  • Employee Team Supervision
  • Safety standards
  • Background in customer service
  • Safety standards
  • First Aid/CPR
  • Communication
  • Team management
  • Supervision & leadership
  • High-energy attitude
  • Bilingual (English and French)
  • Fundamental computer skills
12/2021 to Current Process Assistant Amazon | Amawalk, NY,
  • Partner with leadership to coordinate, facilitate, and measure training related activities for groups of Delivery Associates
  • Supported special projects upon request from department manager.
  • Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
  • Track and monitor performance including on road ride behinds to measure on road quality, adherence to standards, and identify re-training and process improvement opportunities
  • Establish trust and credibility by maintaining a high level of integrity, communications and professional demeanor
  • Coordinate and execute dispatch processes to ensure on time loadout
  • Occasionally, assist with production duties, train associates and verify SOP (standard operating procedure) compliance
  • Ensure successful area performance through tracking and reporting metrics
  • Independently assess all aspects of associate work performance and provide timely and detailed feedback
  • Maintain a full understanding of workflow and daily production goals
  • Review and update SOP’s as required
  • Identify and address safety hazards within the work area, and participate in safety initiatives
  • Coach associates on ways to work safely at all times
  • Ensure all job injuries are reported timely in accordance with established policies and procedure
  • Provide vacation coverage for Area Managers
08/2021 to 12/2021 IA-Driver Trainer Colorado Boxed Beef Company | Lakeland, FL,
  • Instructed drivers on proper procedures for operating trucks
  • Offered informal tips and encouragement to new, nervous driver trainees to support driving confidence and success.
  • Organized and submitted company forms and regulatory documents.
  • Taught practical, safe driving practices in classroom and via videos before having students drive
  • Led students through parallel parking and other parking configurations in parking lot without other traffic
  • Conducted formal road driving test with students at conclusion of other testing to verify students’ readiness for licensure
  • Demonstrated professional conduct with clients to deliver outstanding customer service
  • Performed pre-trip inspection checks and reported problems to supervisor
  • Communicate with DSP’s regarding their drivers and scheduling tools
03/2021 to 11/2021 Warehouse Associate Ferguson | Erlanger, KY,
  • Acknowledged safety issues and contacted shift managers regarding concerns for quick resolution
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Used pallet jacks to move items to and from warehouse locations.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels
  • Problem solving duties involving damaged products
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment
  • Labeled and accurately moved customer orders to meet shipment timetable and minimize errors
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors
  • Duties included but not limited to scanning, sorting, pallet wrapping and staging of pallets
08/2020 to 12/2020 Delivery Truck Driver Nestle Nespresso | Miami, FL,
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
  • Loaded, balanced and secured product to safely transport goods.
  • Maximized schedule efficiency and personal use of time by planning optimal routes.
  • Maneuvered shipments with carts, hands trucks and pallet jacks, loading and unloading vehicles to maintain tight timetables.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs
  • Handled merchandise in accordance with product handling standards
  • Communicated frequently with dispatch to relay route changes and delays impacting customers delivery timetables
  • Safety loaded items into delivery vehicle to minimize damage while in transit
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery
10/2017 to 09/2020 Retail Store Manager Alchemy Systems | Garden City, GA,
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Supervised cash drawer balances and deposits of store receipts.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Organized new stock for floor placement.
  • Executed merchandising strategies to support store sales growth.
  • Prepared and submitted nightly bank deposits.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
04/2016 to 10/2017 Sales and Business Development Representative Boygues Solutions & Systems LTD (BOSS) | City, STATE,
  • Established strong client relationships to drive business development.
  • Effectively built relationships with both established and potential customers.
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Accomplished Business Development Representative offering expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases hard sales numbers.
  • Developed clientele by networking to find new customers and generate lists of prospective clients.
  • Conferred with advertising managers to develop and implement marketing plans.
  • Ensure the follow-up and management of costs, commercial expenses, travel, processing priorities for requests
Education and Training
Expected in 12/2018 to to Associate of Arts | English-as-a-Second-Language Education Delgado Community College, New Orleans, LA GPA:
  • Demonstrate fluency in English writing, reading, listening, and speaking in a variety of academic and workforce settings.
  • Apply knowledge of cultural values and history, both of the United States and New Orleans.
Expected in 06/2011 to to Bachelor of Arts | Sales And Marketing Education Polytechnic School of Dakar (University of Dakar), Dakar, Senegal, Africa , GPA:
Expected in to to Associate of Science | Computer And Information Systems Security Delgado Community College, New Orleans, LA GPA:
Expected in to to | English Language Instruction For English Learners Suffolk University, Dakar Campus, Dakar, Senegal, Africa , GPA:
  • A program of techniques, methodology and special curriculum designed to teach English Language Learners students English language skills, which may include listening, speaking, reading, writing, study skills, content vocabulary, and cultural orientation.

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Resume Overview

School Attended

  • Delgado Community College
  • Polytechnic School of Dakar (University of Dakar)
  • Delgado Community College
  • Suffolk University, Dakar Campus

Job Titles Held:

  • Process Assistant
  • IA-Driver Trainer
  • Warehouse Associate
  • Delivery Truck Driver
  • Retail Store Manager
  • Sales and Business Development Representative


  • Associate of Arts
  • Bachelor of Arts
  • Associate of Science
  • Some College (No Degree)

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