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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Enthusiastic & eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Multi-talented Process Assistant consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced Leading with over 2 years of experience in Amazon. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
08/2020 to Current
Process Assistant Amazon.Com, Inc. Renton, WA,
  • Maintained working knowledge of latest industry techniques, methods and equipment.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Led warehouse member team in delivery of not marking packages out on road missing project, resulting in packages not being marked.
  • Resolved multiple problems, improved operations and provided exceptional client support.
  • Worked with third parties to understand needs and provide services.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Performed test production runs to identify and execute needed adjustments.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours and inventory movements.
  • Trained and mentored new employees to maximize team performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
10/2018 to 06/2020
Warehouse Pick and Stage Ambassador Amazon City, STATE,
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
  • Worked safely around moving machinery.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Shipped material and performed boxing, packing, labeling and preparation of any related documents.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Compared received packages against shipping documents.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Wrapped pallets in shrink wrap prior to loading.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Maintained high levels of accuracy in daily operations.
  • Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
03/2018 to 09/2018
Warehouse Pick and Stage Associate Amazon City, STATE,
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Wrapped pallets in shrink wrap prior to loading.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Education
Expected in 05/2022
High School Diploma:
Skyline College - San Bruno, CA
GPA:
  • Continuing education in Respiratory Therapy

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Resume Overview

School Attended

  • Skyline College

Job Titles Held:

  • Process Assistant
  • Warehouse Pick and Stage Ambassador
  • Warehouse Pick and Stage Associate

Degrees

  • High School Diploma

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