Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

I have been with amazon for almost 4 yrs. now. Love my job. Love the crew, I work with. I love learning more. I currently am trained on driving all of our PIT. Such as, Reach Truck, Forklift, Transporter, Tugger, and electric pallet jack. I am extremely proficient in Problem Solving, Coaching, Training, Picking, Stowing, Packing, Shipping, Receiving, Yard Management, Loading and unloading trailers. Safety is the most important thing in my opinion. And want to make sure We all make it home the way we came in.

  • Staff management
  • Troubleshooting
  • Shipping and packaging
  • Lockout and tagout processes
  • Service prioritization
  • Strategy development
  • Order fulfillment
  • Equipment inspections
  • Resolving discrepancies
  • Event execution
  • Performance assessments
  • Public speaking
  • Policy and procedure improvements
  • Heavy equipment operation
  • Behavior improvements
  • Safety compliance
  • Physical education instruction
  • Wrapping and boxing
  • Performance optimization
  • Staff leadership and direction
  • Learning assessments
  • Confidentiality
  • Relationship building
Work History
09/2016 to Current
Process Assistant Martin Marietta Bastrop, TX,
  • Maintained working knowledge of latest industry techniques, methods and equipment.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Worked with all of our Upper Management Teams to resolve multiple Safety, Square Footage, Processing, Receiving, and Shipping issues, improve operations and provide exceptional customer service.
  • Conceptualized and designed abstract ideas, built plans, and delivered details to General Manager, And Senior Operations Managers.
  • Liaised with Area Manager to organize and perform daily and weekly quality standard training for new and existing staff.
  • Adhered to established policies, procedures and compliance for satisfactory audit and safety rating.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from packaging and shipping processes, protecting company reputation and loyal client base.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Determined and recommended methods to address improvement opportunities.
  • Improved quality processes for increased efficiency and effectiveness.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Minimized costs and maximized returns resulting in $2.3 million dollars in 2 years savings.
  • Collaborated with materials purchasing specialist to meet production requirements and quality standards.
03/2009 to 09/2016
Veterinary Technician Houston Methodist The Woodlands, TX,
  • Processed new patients and updated client records with key information such as breed and symptoms using Excel.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Assisted veterinary surgeon in spay and neutering and multiple types of surgeries and procedures across variety of domestic and exotic species of animals.
  • Swept and mopped floors, cleaned kennels and runs and emptied trash to reduce infection risk among people and animals.
  • Euthanized terminally ill patients.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Induced anesthesia by inhalation or intravenous, intramuscular, or subcutaneous injection.
  • Administered anesthesia for operations and surgeries.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
  • Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heartworm test logs.
  • Implanted subcutaneous identification microchips into animals.
  • Assisted veterinarian with wound treatment, administration of vaccines and operations.
  • Processed financial transactions for clients.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics.
  • Assisted veterinarian during medical and surgical procedures.
  • Placed endotracheal tub to deliver oxygen and anesthetic gas to patients requiring inhalant anesthesia during surgical procedures.
  • Prepared estimates for care, and presented invoices and collected payment from clients.
  • Collected and prepared tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods.
  • Fed, walked and bathed animals.
  • Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
  • Advised farm owners on sanitary measures, feeding and general care to promote health of animals.
03/2005 to 07/2007
Department Manager Kaiser Permanente Redmond, WA,
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Identified and diminished performance gaps by coaching and supervising 15 subordinates.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed overstocking, restocking and inventory control procedures during all shifts.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Maximized productivity and profitability by balancing sales and expenses.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
04/1998 to 05/2000
Ground Security Coordinator United Airlines Inc. City, STATE,
  • Responded immediately in emergency situations, applying CPR and First Aid training.
  • Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations.
  • Applied expertise toward preventing criminal actions, vandalism and overall misconduct at airport facilities.
  • Provided excellent service to guests and employees.
  • Analyzed and produced course-of-action reports and escalated issues to management when necessary.
  • Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations.
  • Maintained composure and professionalism while screening visitors during high volume periods.
  • Patrolled and monitored property areas via bicycle and company vehicle.
  • Performed cash drops or transactions, including carrying drop boxes.
  • Secured entrances and exits via physical presence and careful monitoring of CCTV.
  • Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences.
  • Activated alarms and alerted fire, medical or law enforcement personnel for different types of incidents.
  • Offered every employee, visitor and customer courteous and professional support.
  • Triaged problems quickly, providing precise and clear information while working under minimum supervision.
  • Employed effective time management when dealing with coordination and accountability around personnel and security assets.
  • Resolved complaints and issues involving both guests and employees.
  • Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
  • Remained flexible in rapidly changing environments and adapted to developing situations.
  • Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere.
  • Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques.
  • Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises.
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
Expected in 03/2008
Certificate: Veterinary Technician
Ashworth College - Norcross, GA

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Resume Overview

School Attended

  • Ashworth College

Job Titles Held:

  • Process Assistant
  • Veterinary Technician
  • Department Manager
  • Ground Security Coordinator


  • Certificate

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