Results-oriented Service Supervisor with the ability to effectively supervise 7-120 employees and manage day-to-day activities in the workplace. Outstanding delegation, prioritization, scheduling, payroll, and budgeting proficiency. Adept at providing prompt and accurate information to customer queries.
Skills
Supervisory role experience
Materials transport
High-energy attitude
Customer relations
Senior leadership support
Problem-solving abilities
Business development understanding
Experience
07/2017 to Current
Pro Services SupervisorTown & Country Market – Rensselaer, IN,
Supervised team of 7-10 employees and delegated duties and responsibilities to each member.
Delivered exceptional customer service and handled all inquiries and complaints.
Addressed areas that needed improvement and observed team's performance.
Increased sales by 15-20% annually.
Maintained in the Regions Top 3 performing stores in sales and margin growth.
Educated customers on special pricing opportunities and company offerings.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Delivered service and support to each customer, paving way for future business opportunities.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Assessed customer needs and upsold products and services to maximize sales.
Exceeded company productivity standards on consistent basis.
Aided onboarding team members with one-on-one training sessions.
Participated in various learning and educational opportunities to update and maintain job knowledge, including [Workshop Name] and [Workshop Name].
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Answered [Number]+ inbound calls per day and directed to individuals or departments.
Reviewed account and service histories to identify trends and issues.
Set up and activated customer accounts.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Relayed productive customer feedback to marketing teams.
Trained new employees on procedures and policies to maximize team performance.
Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Worked with [Job title] to develop customer service improvement initiatives.
Interviewed customers regarding [Type] issues and reported feedback to management team.
Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
01/2015 to 02/2017
Front End ManagerLowe's Corporation Inc – City, STATE,
Managed cash flow of store, including cashier operations, bookkeeping and security.
Cultivated strong customer relations and developed effective customer service standards.
Reviewed employee performance and determined areas in need of improvement.
Managed customer complaints and rectified issues to complete satisfaction.
Handled payment processing and provided customers with receipts and proper bills and change.
Put together schedule for floor staff according to skill sets and coverage needs.
Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Collaborated with security staff and law enforcement on shoplifting and vandalism response.
12/2014 to 01/2015
Outside L&G ManagerLowe's Corporation Inc – City, STATE,
Supported sales management initiatives to optimize business development.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Learned customer needs and desires to suggest specific product options.
Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Education and Training
Expected in 05/2007
Bachelor of Science: Psychology/Anthropology Missouri State University - Springfield, MO, GPA:
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