Pro Services Supervisor resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Results-oriented Service Supervisor with the ability to effectively supervise 7-120 employees and manage day-to-day activities in the workplace. Outstanding delegation, prioritization, scheduling, payroll, and budgeting proficiency. Adept at providing prompt and accurate information to customer queries.

  • Supervisory role experience
  • Materials transport
  • High-energy attitude
  • Customer relations
  • Senior leadership support
  • Problem-solving abilities
  • Business development understanding
07/2017 to Current
Pro Services Supervisor Town & Country Market Rensselaer, IN,
  • Supervised team of 7-10 employees and delegated duties and responsibilities to each member.
  • Delivered exceptional customer service and handled all inquiries and complaints.
  • Addressed areas that needed improvement and observed team's performance.
  • Increased sales by 15-20% annually.
  • Maintained in the Regions Top 3 performing stores in sales and margin growth.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Exceeded company productivity standards on consistent basis.
  • Aided onboarding team members with one-on-one training sessions.
  • Participated in various learning and educational opportunities to update and maintain job knowledge, including [Workshop Name] and [Workshop Name].
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Relayed productive customer feedback to marketing teams.
  • Trained new employees on procedures and policies to maximize team performance.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
01/2015 to 02/2017
Front End Manager Lowe's Corporation Inc City, STATE,
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
  • Cultivated strong customer relations and developed effective customer service standards.
  • Reviewed employee performance and determined areas in need of improvement.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Put together schedule for floor staff according to skill sets and coverage needs.
  • Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Collaborated with security staff and law enforcement on shoplifting and vandalism response.
12/2014 to 01/2015
Outside L&G Manager Lowe's Corporation Inc City, STATE,
  • Supported sales management initiatives to optimize business development.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Learned customer needs and desires to suggest specific product options.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
Education and Training
Expected in 05/2007
Bachelor of Science: Psychology/Anthropology
Missouri State University - Springfield, MO,

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Resume Overview

School Attended

  • Missouri State University

Job Titles Held:

  • Pro Services Supervisor
  • Front End Manager
  • Outside L&G Manager


  • Bachelor of Science

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