pro services cashier resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Motivated cashier, customer service specialist and stocker with 7 years of experience in retail. Accomplished various tasks daily, including: stocking shelves with product and collecting payments with cash registers and great at correctly taking order information and serving to customers quickly when product needed to be specially ordered. Reliable, cheerful, and responsible offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Flexible with changing business needs. Successful at
having exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer services and making a great name for my place of employment where customers will always want to come back and tell their friends and family members about our great customer service and welcoming environment.
Skills
Flexible & Adaptable
Customer Service
Conflict resolution
Self-motivated professional
Basic math
Good listening skills
Active Listening
Teambuilding
Work History
Pro Services Cashier, 10/2018 to 05/2020 Total Wine – Mount Pleasant, SC,
Performed cash, card and check transactions to complete customer purchases.
Maintained current knowledge of store promotions and highlighted sales to customers.
Used POS system to enter orders, process payments and issue receipts.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Learned duties for various positions and provided backup at key times.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Operated cash register to record transactions accurately and efficiently.
Monitored company inventory to keep stock levels and databases updated.
Developed and maintained courteous and effective working relationships.
Proved successful working within tight deadlines and fast-paced atmosphere.
Successfully maintained clean, valid driver's license and access to reliable transportation.
Worked with customers to understand needs and provide excellent service.
Received and processed stock into inventory management system.
Learned new skills and applied to daily tasks to improve efficiency and productivity.
Head Cashier, 08/2015 to 10/2018 Total Wine – Pleasanton, CA,
Facilitated and logged store opening, closing and shift changes.
Helped customers complete purchases, locate items and join reward programs.
Set and updated employee schedules to fulfill gaps based on expected customer demands.
Taught employees fundamentals of register use, merchandise scanning and customer service.
Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Processed both cash and card purchases and returns.
Led cashiers and associates in providing thoughtful customer service.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Monitored self-checkout systems and provided help in resolving complex problems.
Alleviated customer service needs with policy-appropriate solutions.
Built and implemented training strategies to optimize team performance.
Maintained stock to meet expected customer demand.
Managed staffing levels to provide optimal support for cash register operations.
Answered customer questions and helped find specific items.
Helped management develop employee improvement plans and motivate team members to continually improve.
Maintained and updated security protocols for front desk operations.
Received and processed customer payments.
Cashier, 01/2014 to 08/2015 New Season – Huntsville, AL,
Helped customers complete purchases, locate items and join reward programs.
Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Stocked, tagged and displayed merchandise as required.
Created price tags and merchandise signs.
Welcomed customers and helped determine their needs.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Processed customer refunds and exchanges according to established guidelines.
Addressed customer needs and made product recommendations to increase sales.
Restocked and organized merchandise in front lanes.
Worked flexible schedule and extra shifts to meet business needs.
Reviewed new promotions and monitored price changes.
Greeted customers entering store and responded promptly to customer needs.
Seasonal Inside Lawn and Garden Associate, 04/2013 to 01/2014 Lowes Home Improvement Stores – City, STATE,
Sought out customers to help and offered immediate assistance with locating items and making selections.
Completed opening, closing and shift change tasks efficiently to keep store ready for guests.
Reset garden center to incorporate popular new seasonal plants for customers.
Promoted additional products such as potting soil and fertilizers to increase per-customer sales.
Went above-and-beyond to locate desired items by checking with sister locations and other departments.
Kept register drawer accurate by correctly tabulating sales and processing payments.
Increased business sales utilizing Product or Service knowledge.
Stocked merchandise, clearly labeling items and arranging according to size or color.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Developed strong rapport with customers and created positive impression of business.
Created inviting environment for customers by maintaining store organization and cleanliness.
Built customer loyalty and retention by delivering excellent shopping experiences.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Provided exceptional services and pleasant shopping experiences to retail customers.
Monitored customers for signs of security concerns and escalated issues to management.
Prioritized helping customers over completing other routine tasks in store.
Listened to customer needs and desires to identify and recommend optimal products.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma : , Expected in 01/2001 to Lowndes High School - Valdosta, GA GPA:
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