Dedicated PRO cashier with 8 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance. Driven Cashier and floor Stocker with 10 years of experience. Tackled multiple tasks daily ranging from stocking shelves with new goods to processing payments using cash register. Consistently upbeat when helping customers and teammates. Committed to assisting customers with questions and resolving issues. Punctual employee with excellent interpersonal abilities. Motivated professional with successful background in customer service offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.
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- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Cleaned and stocked front-end areas with register tapes and ribbons.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Resolved issues with cash registers, card scanners and printers.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Accurately handled over $12000 of payments daily in cash and credit cards payments for products.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Communicated financial obligations to patients and collected fees at time of service.
- Responded to patient concerns and inquiries professionally and efficiently.
- Obtained health, financial and religious information from patients at time of admission.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Helped protect providers and facility from legal liabilities by proactively assessing risks.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Processed customer account changes with proprietary software.
- Updated customer accounts, addresses, and contact information within call management databases.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Audited customer account information to identify issues and develop solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
- Consulted with customers regarding needs and addressed concerns.
- Processed customer account changes with proprietary software.
- Updated customer accounts, addresses, and contact information within call management databases.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
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School Attended
- Christ For The Nations Institute
Job Titles Held:
- Pro Services Cashier
- Patient Access Representative
- Partner Response
- Customer Service Representative
Degrees
- Associate of Arts
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