Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly capable Personal Assistant skilled at prioritizing tasks with ease. Bringing several years of experience supporting executives with high-stress and high-profile careers. Well-rounded Personal Care Aide with 13 years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors. Empathetic Care Worker with sensitivity and energy required to provide a trusting, stimulating and varied lifestyle for the resident. Offer enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Experienced non-medical care provider to clients within residences. Complete domestic duties, help patients with self-care and hygiene and fulfill the role of companion. Experienced working with children and elderly, with ability to anticipate needs of clients and act proactively. Friendly, engaging, and strong attention to detail. Team Leader experienced in directing the activities of workgroups. Adept at developing strategies, providing training, setting goals, and obtaining team feedback. Excellent interpersonal and communication skills. Big picture focus, communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

  • Medication management
  • Cooking meals
  • Light cleaning
  • Blood specimen storage
  • Venipuncture
  • Time management
  • Patient confidentiality
  • Test procedures
  • Supply ordering
  • Medication administration
  • Housekeeping
  • First aid and safety
  • Client documentation
  • Care plan management
  • Compassionate client care
  • Patient and family focused
  • Sound decision-making
  • Reporting skills
  • Setting appointments
  • Inpatient and outpatient care
Work History
Private In Home Caregiver, 01/2016 to Current
Atria Senior Living Group, Inc.Oakland Park, FL,
  • Assisted patients with self-administered medications
  • Utilized personal and professional networks to identify, acquire and manage new clients
  • Remained alert to problems or health issues of clients and competently responded
  • Monitored and assisted residents through individual service plans modulated by the facility
  • Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time
  • Provided coaching, mentoring, and consultation to staff to enhance staff development
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
  • Identified needs and coordinated plans for travel and out-of-town functions
  • Ran errands for customers, including shopping, and picking up other necessities
  • Shopped for groceries regularly in order to keep house stocked with necessities
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
  • Handled incoming mail, bills and invoices and completed appropriate actions
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information
  • Planned, prepared and served meals and snacks according to prescribed diets
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
  • Determined specific needs and provided most appropriate level of services to ensure well-being
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
Private Caregiver, 01/2008 to 12/2019
Lhc GroupRedding, CA,
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
  • Monitored progress and documented any patient health status changes to keep healthcare team updated
  • Maintained clean, safe and well-organized patient environment
  • Assisted disabled clients in any way necessary to facilitate independence and well-being
  • Administered medication as directed by physician
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
  • Worked to improve and enhance patient lives through effective and compassionate care
  • Developed rapport to create safe and trusting environment for care
  • Supervised daily activities and provided assistance when needed
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
Customer Service Representative, 02/2015 to 12/2015
Unity Health InsuranceOnalaska, WI,
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Responded to customer requests for products, services and company information
  • Compiled customer feedback and recommended service delivery improvements to management
  • Answered constant flow of customer calls
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Educated customers on promotions to enhance sales
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
  • Issued receipts and processed refunds, credits, or exchanges
  • Opened and closed store independently when needed and prepared nightly bank drop for manager
  • Maintained organized checkout area and swept floors and emptied trash cans
  • Regularly exceeded daily sales and product add-on quotas for store
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Answered customer telephone calls promptly and in appropriate manner
Phlebotomist Intern, 01/2013 to 10/2013
Stick It PhlebotomyCity, STATE,
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
  • Accurately labeled vacutainer tubes with patient name, date and time of collection
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions
  • Assembled tourniquets, needles and blood collection devices to prepare work trays
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
  • Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories
  • Provided excellent service to guests and employees
  • Worked with internal staff to ensure documents are processed and timely sent for closing
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
  • Checked identification of all persons entering and exiting facility
  • Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager
  • Identified staff requirements and communicated to human resource department to initiate recruitment and training processes
  • Handled insurance verification
High School Diploma: , Expected in 12/2003
Grambling HIgh School - Grambling, LA,
Associate of Arts: Phlebotomy, Expected in 01/2013
Stick It Phlebotomy - Jonesboro La,

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Resume Overview

School Attended

  • Grambling HIgh School
  • Stick It Phlebotomy

Job Titles Held:

  • Private In Home Caregiver
  • Private Caregiver
  • Customer Service Representative
  • Phlebotomist Intern


  • High School Diploma
  • Associate of Arts

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